[Resolved] Club Mahindra Holidays — Non refund of money & not given free gift sony lcd tv 28
Reference: Club Mahindra Membership No. 994518
Subject: Refund of Membership Fees of Rs. 41, 880.00 paid by me through
Cheque + Installment Payment collected by you through ECS.
With reference to above cited reference and subject I may write you that franchisee of your Club Mahindra at Udaipur (Rajasthan) and its sales executive Mrs.Shabana have created a fraud and cheated me. This is the second time I have been cheated by club mahindra holidays.
Mrs. Shabana sold me membership with a commitment to recover the old loss by forwarding new references in my account and she gave a wrong plan.
I came to know about this after I received a confirmation call from your Jaipur office, when I told to tele caller that it is wrong. She advised me to contact immediately on phone no. [protected] and an email id, as the membership was to be cancelled within 15 days. I followed and was informed by both the sources i.e. phone and email that I will be contacted with 48 hours. I also followed Mrs. Shabana and Mr. Pradeep Paneri but Mrs. Shabana never picked up the phone and Mr. Pradeep Paneri assured to send Mrs. Shabana to my place and thus lingering on passed out 15 days time. After that I visited their office and they took an application for cancellation of membership and on copy gave a receipt that the membership will be transferred to other person within a month and my money will be refunded in full after handing over the free gift of SONY LCD TV. Which I have not received till date. When I objected for transfer of membership and demanded my money he said that you have surrendered the membership and your money is fore fitted. This is clear fraud and forgery.
Even after my follow up and reminders they have collected payment through ECS.
I therefore request you to look in that matter and refund my money Paid by cheque and ECS in full along with interest.
Further your Mr. Ankit Sachdeva from Jaipur visited me at my office on December 5th and tried to grab more money by fooling me and when I refused to pay any more amount and showed the receipt given by Mr. Pradeep Paneri o[censored]daipur Franchisee, first he said “If you don’t pay the installments your money paid will be forfeited by the company”. Then he said that he would discuss with the matter with higher authorities and try to manage for refund.
He also asked to send an email to him mentioning the facts of the case to support him to discuss the matter in my favor.
After that I phoned him several times and he always assured that the “Rajasthan head is trying to resolve the problem and soon revert back and contact you.”
I feel that this is the policy of your company to fool the public and then linger on and pass the time so that the person is tired and sit calmly.
I request you to refund my money immediately failing which I will have to proceed legally and you company and concerned persons will be responsible for a;; legal expenses and concequences.
Gagan Share Broker Pvt. Ltd.,
1st Floor, Tilok Bhawan,
6 – A, Nehru Bazar,
UDAIPUR – 303001.
Address: Mahindra Holidays & Resorts India Limited
Mahindra Towers, 2nd Floor,
17/18 Patullos Road
Contact Person : Mr. Rahul Pandey (Branch Incharge)
Address: 24, 25, 26 Mahindra Tower
Ground Floor, Durga Vihar Colony
Near Durgapura Bus Stand
Jaipur - 302 018
Contact Person : Mr. Arun Pandey
Address: Sakshi Marketing
Near Udaipur Hotel, Pandey Estate
City Station Road : Outside : Surajpole
Enclosed : Photocopy of Receipt given by Mr. Pradeep Paneri Partner of your
The company is silent and did not replied till date.
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Dec 2, 2016Complaint marked as Resolved
Mar 02, 2010Club Mahindra Holidays Customer Care's response Dear Mr.Sunil,
Thank you for voicing out your concerns through this forum.
In continuation to your interactions with us, we understand that your concerns were addressed to your satisfaction and the refund cheque has also been received by you.
May I request you to kindly acknowledge the same.
For any further queries please write to my email - indu.[protected]@mahindraholidays.com.
Thank you for giving us an opportunity to be of service to you.