[Resolved]  Club Mahindra Holidays — Grabbing Free Holidays from members

5th October 2009.

Dear Sir / Madam,
On my mail dated 1st October 2009. your reply which is given below is not satisfactory, as you have not read my mail carefully. Now let me put back the mail once again in order and in brief along with your PART ANSWERS to make you understand the entire mail.

1. For my worst experience at Manali resort i had written a email dated 22nd April 2009 AND 1st October 2009 to Club Mahindra & to which not even looking at my greviances you have replied on 2nd October 2009 as (We are deeply apologetic that you see cause for believing that your Manali holiday has been less than an entirely fun-filled and joyful experience.It is our earnest request to you to treat it as an isolated and rare occurrence.) ----- PLEASE REFER TO MY E-MAIL DATED 22nd APRIL 2009 AND THAN ANSWER AND THAN SEND YOUR APOLOGIES.

2. For the referral benefits of my mail dated 1st October 2009 you have answered as (Concerning your referral benefit, we request you to provide with two working days to check on the same. Do rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal.) ------ I CAN ONLY REQUEST YOU TO LOOK INTO THE MATTER AND DO THE NEEDFUL ASAP.

3. For greviances on the bookings of holiday stated in my e-mail dated 1st October 2009 i had requested you to read it very carefully which you have not and have casually answered as (While we would have loved to confirm your reservation, at the moment the dates you have requested are not available at Ashtamudi resort. We have anyway gone ahead and placed your request on priority. Should there be any cancellation we will get back to you.) ------ FOR THIS I WILL ONCE AGAIN PUT IT DOWN IN THE FOLLOWING POINTS TO CLARIFY YOU THE TROUBLES AND THE CONSEQUENCES I HAVE FACED :

a. I had placed the bookings for my holiday in the month of August 2009 for the month of October 2009 at Thekkady and Astamudhi Resorts. For which i got confirmations of Thekkady from 10th October 2009 To 15 October 2009 (CV No 187446) AND Munnar from 15th October 2009 To 20th October 2009 (CV No 198185).

b. Since i wanted to go to Astamudhi Resort i was repeatedly calling the Club Mahindra Call Centers (You can check this) till the cut off date of 30th September as after that if i cancell my bookings at Munnar Resort than my free holiday shall stand cancelled. Hence i had shortened my stay at Munnar Resort to 3 nights on the 30th September 2009 vide (CV No 198185).

c. On the 1st of August 2009 (the very next day of the cutoff date) at 11:00 am i received a call from Club Mahindra Office confirming my stay at Astamudhi Resort from my desired dates of 15th October 2009 To 20th October 2009 by CV No 170684 provided i sacrifice 1 1/2 night of my stipulated free nights allotted to me at Munnar Resort (as mentioned in point b)

Sir, that means from the above that there were rooms available at the Astamudhi Resort on my dates i.e. from 15th October 2009 To 20th October 2009 and were not given to me on the 30th September 2009 but the very next day of the cutoff date was allotted to me by sacrifising 1 1/2 night from my allotted 7 yearly free nights.

How do you justify this ? Any way i have incurred a loss on my return flights of Coimbatore To Mumbai (Jet Airways Konnect Flight no 9W-2764) dated 18th October 2009 + I had to sacrifise the 1 1/2 night from my free nights given to me from Club Mahindra. Is this a professional way to treat a customer ?

I know that there will be just a sorry letter from you and nothing else ! If you feel that there is really wrong deed performed from your end from the above all 3 (Three) POINTS i have put forward than please give JUSTIFIED ANSWERS & ALSO I WOULD LIKE TO KNOW THAT HOW DO YOU INTEND TO RECTIFY IT ?

Awaiting for your early reply !


--
Sagar R Mehta
Mehta Estate Consultants.
[protected] / [protected]


- Show quoted text -
On Fri, Oct 2, 2009 at 3:46 PM, Feedback <[protected]@clubmahindra.com> wrote:


Dear Mr.Mehta,

Greetings from Club Mahindra!

Thank you for writing to us.

We are deeply apologetic that you see cause for believing that your Manali holiday has been less than an entirely fun-filled and joyful experience.It is our earnest request to you to treat it as an isolated and rare occurrence.

While we would have loved to confirm your reservation, at the moment the dates you have requested are not available at Ashtamudi resort. We have anyway gone ahead and placed your request on priority. Should there be any cancellation we will get back to you.

Concerning your referral benefit, we request you to provide with two working days to check on the same. Do rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal.

Thank you for giving us an opportunity to be of service to you.

Please do write back to us for further assistance.

Warm regards,

Rubini Dev
Member relations | Club Mahindra Holidays

Feedback: [protected]@clubmahindra.com | Reservations: [protected]@clubmahindra.com
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1st October 2009.
Dear Sir,
For the below matter i would like to inform you that as for now no compensations has been offered from club mahindra to me in what so ever nature on the various difficulties faced by me at the Manali resort in month of April 2009 (email dated 22nd Apr 09) other than a concerened letter from Club Mahindra.

Further i would like to state that i had booked my holidays in the month of August 2009 for October 2009 (10th Oct 09 To 15 Oct 09 at Thekkady Resort & from 15 Oct 09 To 20 Oct 09 To Munnar) with pending bookings at Astamudhi for 15 Oct 09 To 20 Oct 09. Till yesterday i had made continous & numerous calls for confirming the bookings for Astamudhi which the call centers did not confirm and at last had shortened the visit at Munnar resort to 3 nights by CV No198185. Immeadiately the very next day ie on 1st October 09 in the morning at 11:00 am i had received a call from Club Mahindra office confirming my bookings at Astamudhi for 15 Oct 09 To 20 Oct 09 with an option to sacrifice 1 1/2 days from my free holiday of 3 days, in cancellations my bookings with Munnar Resort. Sir i was desperately trying to get the booking at Astamudhi till 30 Oct 09 (which was the last cut off date) with the call centers wich was denied at all times.

Sir, at Manali i had faced a hell lot of problems (with no compensations) & now from the above i can derrive that despite of pending application for Astamudhi from 2 months & after scarifising 1 1/2 day of the allotted holiday, i get confirmations immd after 16 hours.

Sir, Is this a professional way to treat a member in the service industry after introducing 2 members to the Club Mahindra Family (referal benefits of which have not been received)? i am definitely going to both the places but with the worst experience for reservation from booking staff of club mahindra. Awaiting an early and positive response after receipt of this mail.

My Complain Dated 22nd April 2009.

Dear Sir,
Hello Sir ! My name is Sagar Mehta with Member Id No : 276034 (Red Studio Member) ! I am right now in CM property at MANALI !

Let me brief you from the start. I had booked my this holiday with CM through the employee of CM Mr. Shashank Naik in the month of January 2009, as I did not know the regular booking procedure & also he had arranged my earlier booking with CM in COORG in October - November 2008 for 7 nights.

Well Sir, this time I am travelling in north from 12th of April 09 TO 27th April 09. My trip schedule was from Bombay - Jammu - Amritsar - Dalhousie - Dharmashala - Manali - Shimla - Chandigarh - Mumbai. While travelling from Amritsar to Dalhousie, accidently my 2 year old son got ill with loose motions & vomiting, may be due to change in weather & food. I had reached Dharmashala property on the 17th April 2009 & had requested them for a Microwave & a Refrigerator in the room, but the staff there had well in advance at the time of check-in had informed that there are no such facility available in the resort. After that we arrived at CM property MANALI on the 19th April 2009. On arrival we informed at the reception that we are facing problems of our child's health and as advised by the doctors we would like to have Microwave & a Refrigerator, as would like to heat skimmed milk and other various specific food for my child. From the time we checked in we requested the staff to provide us with all the facilities that of members. They (staff) had shifted us in the room no 204 & had informed that this is a studio room with a good view. Incidentally there was no Microwave & a Refrigerator in the room, and we again requested for it. The room provided to us was a regular hotel room with a tea & coffee maker AND NOT the studio room which we are entitled to, though the bookings were made from January 2009. What should we do now?

Sir, after booking the allotted nights well in advance as a member, this type of behaviour is not done and accepted. You are well aware the price of the membership of red studio. After paying such a huge amount you CM do not take care of your guest? Forget that, a 2 (Two) year old sick child requires help and the staff are not co-operative? Is this the corporate service you provide it to your guests? Is the amount paid by us insufficient, as the current prices are raised?

Since my membership I have introduced 3 members seeing your great services at MUNNAR & GOA where we had visited as non members, and had taken up the membership of Club Mahindra. We now express our regret being a member of Club Mahindra, as the staff does not bother to help a ailing child.

Waiting for your reply for the above ! And also would like to know how you make it up to improve your services to your guests.


Sagar R Mehta
Mehta Estate Consultants.
[protected] / [protected]