Club Mahindra Holidays — Complaint about extreme ill treatment meted out to me at Naukuchiatal, Dancing Waters Resort by Mr. Manish

Address:

Uttarakhand

To,
Mahindra Holidays & Resorts India Limited
Mahindra Towers,
2nd Floor,
17/18, Patullos Road,
Mount Road,
Chennai – 600 002
Tamil Nadu, India.
Fax: +[protected] – 7778

14-Aug-2012

Sub: Complaint about extreme ill treatment meted out to me at Naukuchiatal, Dancing Waters Resort by Mr. Manish.

Dear Sir/Ma’am,

I write to you to complain about the most ill, harsh and disrespectful treatment meted out to my family members, friends and me by Mr. Manish of your Naukuchiatal, Dancing Waters Resort.

Recently, one, Mr. Ajay Singh (telephone no: [protected]),Akhand Pratap Singh and Mr. Abhijeet of your Lucknow office, who offered me to become a member of your reputed club/resorts, contacted me. Upon inquiring about the terms and conditions, Mr. Ajay Singh told me that I would have to make a down payment of Rs. 48,542/- and after which I will be given a 12-night free stay at your Resorts and air tickets worth Rs. 15,000/- and the rest of the payment can be made after 18 months after using this free offer of 12 nights . As I found the offer attractive, I myself and my other 2 friends also took your membership and was given the ID Card, ID being: 2392470. We have a duly signed agreement with these marketing persons.

Thereafter, my family members, friends and I planned to visit Naukuchiatal. I made several calls to Mr. Singh and also to other concerned persons but got no response.

As we have already planned the trip, we went to Naukuchiatal and reached your Resort to avail the free stay promised by Mr. Singh. On enquiring about availability of rooms, Mr. Chandan(receptionist) of your Resort told me that one room was available and he showed us the room(room no. 210). We decided to take it and left the kids and ladies there to look for more rooms in nearby hotels.

When we came back Mr. Manish told us that we couldn’t be given the room because I have not paid the next installment of the scheme. I accepted to pay the amount demanded by him but instead of it he cursed marketing staff .Thereafter, he started misbehaving with us in front of the kids and ladies. He started shouting at us for using the toilet of the room that he had shown us. Thereafter, we left your Resort in disgust.

The language of Mr. Manish was highly objectionable. He showed zero courtesy. Even none of your staff members offered us a glass of water . Such behaviour on the part of Mr. Manish defamed my friends and me in the eyes of our kids and wives. It ruined our entire vacation. Such behaviour is totally unacceptable.

I am a reputed businessman of foam and furnishing at Bareilly and I have people like Mr. Manish on my payroll. I feel really disgusted about going to your Resort and also about taking your membership in the first place. After this incident I regret taking your membership and I am seriously considering that I should revoke it.

Therefore, kindly take this matter very seriously and advise me regarding the future course of action.

An early reply in this regard would be highly appreciated.

Thanking you

Your Club/Resort member,

Sanjeev Khandelwal

Membership ID: 2392470
M/s Khandelwal Foams ,373 Siklapur,
Bareilly
Ph. [protected]
[protected]@gmail.com