[Resolved]  Club Mahindra Holidays — Harassing through emails, wrong commitments made. Not refunding money paid. Not providing even the special offer.

Address:

Gurgaon, Haryana

Ir
I am attaching below the correspondence made with club mahindra. The problems are the following.
1. Executive made wrong commitments. Regarding giving special offer.
2. Took 15564 as special offer package.
3. Took 12 pdc cheques and started realising but it was asked by the executive that he will ask about the continuation of membership after we avail the special offer.
4. I send request for not realising the pdc cheques. Still they are harassing by sending urgent attention emails.
5. The branch manager asked for a meeting himself but till date he didnot bother to arrange it. The executive is trying to persuade me now not to go for the meeting with the branch manager for the sake of his reputation.

Arindam chattopadhyay

The manager
It is disappointing that even after refering for the cancellation of the membership and requesting for not realisation of emi cheques club mahindra is begging for emi again.
Such a strained communication gap between the corporate branches is frustrating.
I would like to talk to the hr manager cmahindra. And i desire to know why mr. Sughosh choudhary did not arrange for a meeting till date as promised and emailed by him.
I am attaching that email.
I had asked again for arranging ther meeting but it remainen unresponded. Why?
C mahindra is fast enough to devour the money from the customer but when a person is in distress they neglect it. Your customer care is too poor. And above all there is no single person who communicate. Each day a different fellow receive the mail and resond and tracked they say i did not send it or i will forward the same to the branch. Such diplomacy of such a reputed organisation is shameful.
Pls reply and respond urgently.
Arindam chattopadhyay

17.04.2010
Please refer to the mail that was forwaded to you already on 26.32010. Why are you so communicationally failure in your corporate to ask for the emi payment.
This is disappointing.
I have already asked for the cancellation of the membership. Please refer to the mails as follow that was forwarded from your side whch still remain un responsed by you.
I would like to talk to the manager of hr clubmahindra. Arrange for the same. Arindam chattopadhyay.

Dear mr. Arindam chattopadhyay
Greetings from club mahindra!
We thank you for your continued patronage and confidence in this lifetime relationship. It is our constant endeavor to upgrade our services and offerings to ensure you and your family look forward to that much deserved break year on year.in order to ensure your holiday reservation and planning is as wonderful as the actual holiday experience, may we draw your kind attention to a matter that we feel could affect the fulfillment of the holiday
Your payment of inr 3481.00 towards your monthly emi for your membership number 1704306 has been returned by the bank. Please email [protected]@clubmahindra.com or call at (Delhi - pitampura at [protected]) to represent or replace the instrument.
You are requested to take immediate action to maintain continuous service of your club mahindra membership.
Warm regards,
Credit control team
Club mahindra
This is a system-generated mail. Please do not reply back to this email id.
Feedback: [protected]@clubmahindra.com | reservations: [protected]@clubmahindra.com | call: 39880000* | business timings: 8.00 am to 10.00 pm, monday through saturday and 9.30 am to 5.30 pm on sunday.

Shahidha akhtar
Member relations
Club mahindra holidays

Date: 26.03.2010

Sub: request for the cancellation of membership.

Madam
I, arindam chattopadhyay, vide, member no.1704306, & membership no.180331, would like state that due certain misfortunes recently happened regarding my financial status i have been passing through tremendous financial constraint.
I have issued 12 post dated cheques of punjab national bank in favour of club mahindra holidays (Out of 12, 1 chequevide cheque no.474950, has already been realized on your end.)
Now it stands that i have already paid club mahindra holidays altogether rs. 19045/-.
Rs. 1000/- on 16.01.2010 (Through icici credit card)
Rs14564/- on 21.01.2010 (Through icici credit card)
Rs3481/- vide cheque no.474950
I am even not in a condition to avail the booked reservation to goa jasminn.
(Booking confirmation number, 164029,
Date of reservation 04.03.2010,
Booking in hu type, reservation type lth for 2 adults,
Reservation subtype sp - offer.
Unit from 08th june 2010 to 15th june 2010.)
I am unfortunate to request you to cancel my reservation on the days in goa jasmin.
I am also in deep regret to plead you for the cancellation of my club mahindra membership as i am unable to pay the next post dated cheques vide cheque numbers,
474951, 474952, 474953, 474954, 474955, 474956, 474957, 474958, 474959, 474960 & 643202.
I would be highly indebted to you if you entitle me to avail the sp offer of rs.15564/- any time after june 2010.
Hope you will consider my plea with due humanitarian considerations
Anticipating your solemn cooperation
Thanking you
Yours faithfully
Arindam chattopadhyay
House no. 164
2nd floor
Sector 10
Gurgaon
Mobile. [protected]

Shahidha akhtar
Member relations
Club mahindra holidays

Date: 26.03.2010

Sub: request for the cancellation of membership.

Madam
I, arindam chattopadhyay, vide, member no.1704306, & membership no.180331, would like state that due certain misfortunes recently happened regarding my financial status i have been passing through tremendous financial constraint.
I have issued 12 post dated cheques of punjab national bank in favour of club mahindra holidays (Out of 12, 1 chequevide cheque no.474950, has already been realized on your end.)
Now it stands that i have already paid club mahindra holidays altogether rs. 19045/-.
Rs. 1000/- on 16.01.2010 (Through icici credit card)
Rs14564/- on 21.01.2010 (Through icici credit card)
Rs3481/- vide cheque no.474950
I am even not in a condition to avail the booked reservation to goa jasminn.
(Booking confirmation number, 164029,
Date of reservation 04.03.2010,
Booking in hu type, reservation type lth for 2 adults,
Reservation subtype sp - offer.
Unit from 08th june 2010 to 15th june 2010.)
I am unfortunate to request you to cancel my reservation on the days in goa jasmin.
I am also in deep regret to plead you for the cancellation of my club mahindra membership as i am unable to pay the next post dated cheques vide cheque numbers,
474951, 474952, 474953, 474954, 474955, 474956, 474957, 474958, 474959, 474960 & 643202.
I would be highly indebted to you if you entitle me to avail the sp offer of rs.15564/- any time after june 2010.
Hope you will consider my plea with due humanitarian considerations
Anticipating your solemn cooperation
Thanking you
Yours faithfully
Arindam chattopadhyay
House no. 164
2nd floor
Sector 10
Gurgaon
Mobile. [protected]

Dear mr. Arindam chattopadhyay
Greetings from club mahindra!
We thank you for your continued patronage and confidence in this lifetime relationship. It is our constant endeavor to upgrade our services and offerings to ensure you and your family look forward to that much deserved break year on year.in order to ensure your holiday reservation and planning is as wonderful as the actual holiday experience, may we draw your kind attention to a matter that we feel could affect the fulfillment of the holiday
Your payment of inr 3481.00 towards your monthly emi for your membership number 1704306 has been returned by the bank. Please email [protected]@clubmahindra.com or call at (Delhi - pitampura at [protected]) to represent or replace the instrument.
You are requested to take immediate action to maintain continuous service of your club mahindra membership.
Warm regards,
Credit control team
Club mahindra
This is a system-generated mail. Please do not reply back to this email id.
Feedback: [protected]@clubmahindra.com | reservations: [protected]@clubmahindra.com | call: 39880000* | business timings: 8.00 am to 10.00 pm, monday through saturday and 9.30 am to 5.30 pm on sunday.
Date : 4/1/2010

Membership no : 1704306
Dear mr. Arindam chattopadhyay

We acknowledge receipt of your request dated 01/04/2010.

We would like to meet up with you personally to understand the reasons for your decision and clear any doubts you may have about your membership.

Mail us at [protected]@clubmahindra.com and help us with the date & time when we can meet you.

Even as we await your confirmation, let me assure you that your decision to invest in a lifetime of holidays with india's premier holiday company is a wise one and we will do our utmost to retain you.

Warm regards,

Sughosh chowdury
Branch incharge
Date: 1st april 2010

Member id - 1704306

Dear mr. Chattopadhyay

Greetings from club mahindra!!

We are concerned that you have decided to opt out of your membership.
Please refer to the membership rules, clause no 6.1 about cancellation of the membership.
Since there is no refund of the amount paid by you so far, we urge you to withdraw your cancellation request and continue to enjoy holidays with club mahindra.
On our part, we will strive to regain the trust you had placed in us and we look forward to giving you many years of memorable holidays.

Warm regards
Meenu arora | member relations | mahindra holidays & resorts india ltd | feedback :[protected]@clubmahindra.com | reservations : [protected]@clubmahindra.com | call : 39880000* |
Business timings: 8.00 am to 10.00 pm, monday through saturday and 9.30 am to 5.30 pm on sunday.*dial like a local call from: ahmedabad | bangalore | chandigarh | chennai | cochin | delhi | hyderabad | nagpur | kolkata | lucknow | mumbai | pune. Other cities : add the std code of the city that is closest to your's from the list given above. For example [022] 39880000 from nagpur.
Your online experience just got simpler. Visit your member section at www.clubmahindra.com and check real time resort availability, place a holiday request, and pay your annual subscription fee instantly in a safe and secure manner.
Dear mr. Chattopadhyay,
Greetings from club mahindra!
Thank you for writing to us.
With regard to your email, we have marked it to our branch official at delhi branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.
We are disappointed that you are unable to avail your holiday this time and are sure it must be due to unavoidable circumstances.
As per your request, we have cancelled your reservation and recredited the days since you have cancelled more than 15 days prior to the holiday.
Resort : club mahindra jasminn
Check in : 08/06/2010
Check out : 15/06/2010
Type of apartment :hotel unit
No of apartments :1
Reservation type :special offer
Confirmation voucher no : 164029
We hope you will be able to plan another holiday very soon and look forward to welcoming you to our resorts.
Thank you for giving us an opportunity to be of service to you.
Please do write back to us for further assistance.
Warm regards,
Gomathi
Member relations | club mahindra holidays
Feedback: [protected]@clubmahindra.com | reservations: [protected]@clubmahindra.com call : 39880000*. Dial like a local call from: ahmedabad | bangalore | chandigarh | chennai | cochin | delhi | hyderabad | nagpur | kolkata | lucknow | mumbai | pune | jaipur. Other cities: add the std code of the city that is closest to you from the list given above. For example [022] 39880000 from nagpur. Business timings: 8.00 am to 10.00 pm monday through saturday and 9.30 am to 5.30 pm on sunday.