[Resolved] Club Mahindra Holidays — Frustrated and Cheated - Want money back | |||
Dear Sir/Madam, My membership id is: 2021563, season: blue , studio In reference to my withdrawal application dt 26-09-10 to the Club Mahindra office at the Palm Beach Galleria, Vashi, I forward my worry and unfortunate experience with the same. There has been a series of incidents that have compelled me to cancel this bondage forever. Communication of insufficient information about the Membership, rude behavior and stereotype attitude of the Sales Executive, Seniors, bunch of misleadings and lack of communication of the officials between themselves are the main reasons of why I seek this withdrawal. I have a sincere request that the company should take some measure against those that harm the reputation this way and also ensure that people stepping out of their offices have got all the information they need to have and not get startled or surprised wrongly after they opt for a leisure time only to find that they have added more trouble to their lives. My series of ‘bad to worst’ experiences with the Club Mahindra, Vashi: I got many phone calls from the Mahindra Club backoffice and was told about free offers under any circumstances – just my presence was enough they said to avail these offers- to which I responded by attending their so called 30-minute introduction which lavishly took 3 hours to communicate the product details. Though we were not happy with the attitude of the Sales Executive, we paid the amount and were happy that at least we had invested in a good company and there would be value for the money paid. But this happiness was over within a week when the ground realities were surfaced. The form filling was without even offering us to read the terms and conditions, it seems the Club Mahindra personnel gets the details filled within three minutes so getting time to read any of the clauses to the customers was not really a practice followed. A lot many promises and misleadings were made towards building the ‘customer’s trust’ as usual by the big branded company officials. I made a payment thru my wife’s credit card of Rs. 16031 (Sixteen thousand thirty one) on 30thAug’10 and was again told it would be credited only by 7th Oct 2010 by the Senior Officer1. Also was confirmed, the kit and the other offer cards would be reaching us within 4-5 days. There was no welcome call made by the club, which was promised to be within 4-5 days. The amount was immediately credited to the Club’s account withih 2 days. It was disgusting to find my email address wrongly recorded. Still I have not received the email. Poor followup aspect of the club: My wife had to ring up after a week to find the status of the same. No fruitful response was given, it was just said the courier had been dispatched which was later found as untrue. The next call was responded with a customer care number, to which she had to ring up to ask again the status of the courier and the same was then turned smartly into a ‘Welcome Call’ by the Executive which left us with enough setbacks. • Email entered in the system was incorrect. • The holiday start was only by Jan 2012. • There was a long waiting period. • The Annual Subscription Amount told would be varying (increasing) every year and does not remain constant for 25 years. • The Kit would reach only by 30 to 45 days. The EMIs – another tension added:Another blow occurred when my wife called up the Credit Card office to cancel the further EMIs, only to found that the Club Mahindra had a standing instruction from their side, which she being the owner of the card also could not deny. The only option left was to cancel her Credit card. Personnel communicated with: • Sales Executive: Mr. Kustubh Rane • Customer Care Executive: Ms Sangita • Senior Officer1: Mr. Sachin Kamat • Senior Officer2: Mr. Yogesh Wagh • Senior Officer3: Mr. Sandip Its really surprising to find not a single personnel knowledgeable about the product offers, details and terms and conditions involved in the membership. It’s a disgusting experience and a bitter memory I ever had. For any company there are competitors, but if the product offered is a guarantee, it surely does well. But sorry to say, the feeling we had was that it’s only the money count of the customer and not the concern or bother of the value of the money given. Pls do not treat your customers like this. I look for a reimbursement of my amount in full from the company. Thanking you, Dr. Sandeep Patil ([protected]@hotmail.com) Was this information helpful? | |||
Aug 17, 2016 Complaint marked as Resolved Verified Support Nov 25, 2009 Club Mahindra Holidays Customer Care's response Dear Sir, Thank you for your mail. I understand Ms.Neha, from member relations team (Delhi) is in touch with you to address your concerns to your satisfaction. Thank you for giving us the opportunity to be of service to you. Looking forward to planning holidays for you & your family. Warm Regards, Indira Member Relations Club Mahindra Verified Support Feb 10, 2010 Club Mahindra Holidays Customer Care's response Dear Antoni, Thank you for writing in and voicing your concerns. Post our discussion with you the other day, we understand that your concerns were addressed to your satisfaction. It would be great if you could acknowledge the same. Please do write to me on my email indu.[protected]@mahindraholidays.com for any further clarifications. Regards Indira Member Relations Club Mahindra Verified Support Feb 22, 2010 Club Mahindra Holidays Customer Care's response Dear Mr.Antoni, We understand that your concners ahve been addressed to your satisfaction. It would be great if you can acknowledge the same and revert. Thank you once again for giving us an opportunity to be of service to you. We value your feedback in our continual endeavour to ensure you and your family holiday with us and experience the happiest family holidays. Regards Indira Member Relations Club Mahindra Verified Support Mar 02, 2010 Club Mahindra Holidays Customer Care's response Dear Mr.Dhawan, Thank you for taking time out to give us your feedback. We are delighted that your membership experience has been so wonderful. We value your feedback in our continual endeavour to ensure you and your family holiday with us and experience the happiest family holidays. Warm regards, Indira Member Relations Club Mahindra Verified Support Mar 02, 2010 Club Mahindra Holidays Customer Care's response Dear Bimal, We are concerned that your experience with us has been a less than pleasant one. May I request you to kindly send in your concerns to my email - indu.[protected]@mahindraholidays.com. I will ensure address your concerns to as soon as possible. Regards Indira Member Relations Club Mahindra Verified Support Mar 06, 2010 Club Mahindra Holidays Customer Care's response Dear Shankar, We are certainly concerned on the experience that has left much to be desired hence would like to thank you for being patient. May I request you to kindly send in your concerns to my email - indu.[protected]@mahindraholidays.com. I will ensure to revert to you as soon as possible. Regards Indira Member Relations Club Mahindra Verified Support Mar 26, 2010 Club Mahindra Holidays Customer Care's response Dear Shailesh, Thank you for voicing out your concerns through this forum. In continuation to your interactions with us, we understand that your concerns were addressed to your satisfaction and the refund cheque has also been received by you. May I request you to kindly acknowledge the same. For any further queries please write to my email - indu.[protected]@mahindraholidays.com. Thank you for giving us an opportunity to be of service to you. Regards Indira Member Relations Club Mahindra Verified Support Sep 30, 2010 Club Mahindra Holidays Customer Care's response Dear Mr.Sandeep, We understand that Ms.Sangeeta (Member relations) is in touch you to fix up a meeting. Also you have requested for a call back tomorrow to confirm on the meeting. Please do write back to my email - indu.[protected]@mahindraholidays.com for any furtehr clarifiations in the meantime. Regards Indira Member Relations Club Mahindra Verified Support Nov 05, 2013 Club Mahindra Holidays Customer Care's response Dear Sir, We apologize for the inconvenience caused and are keen on discussing the matters you've highlighted. Thank you for sharing your membership id and it’d be helpful if you could also share your contact number at http://is.gd/CMListening for our team to get in touch with you at the earliest. Warm Regards, Club Mahindra Team | |||
 85 Comments | |||
Comments
To,
Mahindra Holidays & Resorts India Ltd.,
Mahindra Towers,
2nd Floor
17/18, Pattullous Road,
Chennai 600002
During signing of the membership, i was confirmed the following:
1. I was given a special offer with the membership which included the following :
a) 6N / 7D stay at any Club Mahindra Resort in India
b) Rs.3000/- worth Dining Vouchers
c) To and Fro Air Tickets for 2 Adults + 2 Children (4 & 6 years age)
2. I was very clearly told during my membership form filling about the details in point # 1 and it
was only once i was confirmed that all these things would be given in writing (confirmed by Mr Eldon
Marquee), i agreed to sign up for the membership.
3. I was also confirmed that i can try out the membership in December through a very special offer
above after paying a 15% fees (Rs. 29,161/-) which i agreed to pay instantly
Some of the incidences which go on to show how things have worked out after fees payment till now
are as follows :
1. Immediately after joining, i gave a call to Club Mahindra to book a resort on my special offer
and i was told that i cant book any resorts unless i get my membership id, which might take around
30 days time. Ofcourse, this was not made clear at the time of joining.
2. Meanwhile i received a confirmation call from Club Mahindra confirming my personal details but
the calling representative said that i am applicable to get only 2 tickets one way (instad of 4
tickets two-way as confirmed during the membership signing).
3. After my continious re-iteration of the facts, the calling representative agreed to check back
with the sales team and then called up again to re-confirm that i am applicable for 4 Tickets one-
way (instead of 4 tickets two-way)
4. I again re-iterated for 4 tickets two way and the calling representative again said that she
would come back after checking with the sales team once again but the welcome caller never called up
again. I was helpless.
5. I then re-checked on my own with the sales team and i was told that Club Mahindra cannot give
this (4 tickets two-way) in writing because of management constraints but i was continiously
verbally confirmed that i am eligible for 4 tickets two way( I still have this verbal assurance from
Mr Yoginder and Mr Eldon - hSales Team)
6. I had to wait till i recieved my membership id (Membership ID # 473669). The letter that came
along with that confirmed a few of the offerings of the special offer but stated that the Air
Tickets are only one-way.
7. Now started the next ordeal of booking a resort. When i called up Club Mahindra to book the
resort, i was very clearly told that no resort is available till Jan 26th and Club Mahindra is
helpless in this case.(while i joined on the pre-condition that i would like to visit the Munnar
Resort in mid Dec 07) (Interaction ID # 495260)
8. I had to then chase up the sales team as to why was i committed a date in Dec'07. Was it just for
the sake that i sign up as a member?
9. After hectic follow up and numerous calls with the sales team, i was given the email id of Mr
Lovleen - "lovleen.[protected]@clubmahindra.com" where i had to write about my booking details. Just to
be flexible from my side, i offered alternate destination and dates in the email. When i got no
reply to the email for a few days, i called up the sales team again to find out what needs to be
done next.
10. Then, i was given the contact number of Mr Sunil Kumar who is the reservation incharge and i was
asked to start following up with Mr Kumar henceforth for Dec reservation. Sales team gave up and
said they are helpless if there are no bookings. they told that Mr Sunil Kumar is the only person
who can help me now.
11. After talking and writing to Mr Kumar, i got a response after 4 days that the said dates are not
available and i was offered alternative dates. The resort booking offered was also for 5N instead of
6N. To cooperate, i agreed to the said dates and wrote my confirmation email back to Mr Kumar.
12.After this, when i tried to follow up to get my resort confirmation, DV and Air Tickets, i could
not get in touch with either Mr Kumar or sales team. I did numerous calls to the sales team and left
many messages but i was always told that the sales team is busy and cannot attend the call. I was
assured everytime that i will get a call back, but ofcourse, i had started to expect certain
behaviour from Club Mahindra - i never got a call back
13. After numerous follow ups, i got a call from Mr Kumar that my reservation is confirmed for
Ashtmudi from 15th - 20th Dec'07. He specifically asked me whether i will be accompanied by kids
and i confirmed the same along with the age group (4 and 6 years)
14. I thought the booking is finally done. Then i got another call from Club Mahindra office (Tel
Nos.[protected] and[protected] saying that they are looking after my resort booking since Mr
Sunil has forwarded the case to them. They were offering me Ashtmudi resort from 15th for 4 Nights
now. I said i dont want for 4 Nights since my special offer is for 6N and then i was told in that
case, nothing is available. When i re-terated the story, i got a call back saying that the resorts
are available from 10th for 5 Nights. Again, i wanted to close this ordeal and i agreed to these
new dates. After 30 min, i got another call saying that my booking is already done from 15th - 20th.
Rubbish !!! But then i agreed again. I was also confirmed during the call that the reservation is of
2 Adults and 2 Kids
15. I was also confimed during the above calls that the Dining vouchers and the air tickets would
also be delivered to me the next day but ofcourse i did not get anything.
16. I got a SMS next day that my resort booking is confirmed and the details have been mailed to my
email ID : "[protected]@manojarora.not" . then i realised that my email id with Club Mahindra was
incorrect. I again called up Club Mahindra asking them to correct my email ID and send me the
confrimation mail to the correct email id ie "[protected]@manojarora.net"
17.Next day when i got the mail on the correct email ID, i was again shocked to see that my
confirmation was only for 2 Adults and no kids allowed. There was no mention of my Dining Vouchers
and Air tickets
18. I wrote back to Club Mahindra and also again narrated the entire story to the sales team but
never got a positive response from anyone. I was again confirmed by Sales Team that they would
confirm me about DV, Kids accomodation and Air tickets by end of day but again didnt get any
response
19. Since now i am tired of followups and want to end this nightmare, i want to wait only till 31st
Nov 2007 to give a last chance to all concerned after which i will have to initiate the following
actions :
1. Ofcourse, i would cancel my membership and would expect my 15% advance payment (Rs. 29,161/-)
back with interest
2. I will have to go to Consumer Court to get justice done for this kind of response from Club
Mahindra
3. Go to the press to create public awareness against this club.
I am so frustated that i would not hesitate in going to any extent to get justice done to myself and
show the real face of Club Mahindra to the entire public.
My interactions with the following :
a) Yogender Singh : [protected]
b) Eldon : [protected]
c) Sunil kumar : [protected]
d) Club Mahindra : [protected]
* I can produce proofs for all Calls, EMails, SMSs as and when required
Mahindra Holidays & Resorts India Ltd.,
Mahindra Towers,
2nd Floor
17/18, Pattullous Road,
Chennai 600002
During signing of the membership, i was confirmed the following:
1. I was given a special offer with the membership which included the following :
a) 6N / 7D stay at any Club Mahindra Resort in India
b) Rs.3000/- worth Dining Vouchers
c) To and Fro Air Tickets for 2 Adults + 2 Children (4 & 6 years age)
2. I was very clearly told during my membership form filling about the details in point # 1 and it
was only once i was confirmed that all these things would be given in writing (confirmed by Mr Eldon
Marquee), i agreed to sign up for the membership.
3. I was also confirmed that i can try out the membership in December through a very special offer
above after paying a 15% fees (Rs. 29,161/-) which i agreed to pay instantly
Some of the incidences which go on to show how things have worked out after fees payment till now
are as follows :
1. Immediately after joining, i gave a call to Club Mahindra to book a resort on my special offer
and i was told that i cant book any resorts unless i get my membership id, which might take around
30 days time. Ofcourse, this was not made clear at the time of joining.
2. Meanwhile i received a confirmation call from Club Mahindra confirming my personal details but
the calling representative said that i am applicable to get only 2 tickets one way (instad of 4
tickets two-way as confirmed during the membership signing).
3. After my continious re-iteration of the facts, the calling representative agreed to check back
with the sales team and then called up again to re-confirm that i am applicable for 4 Tickets one-
way (instead of 4 tickets two-way)
4. I again re-iterated for 4 tickets two way and the calling representative again said that she
would come back after checking with the sales team once again but the welcome caller never called up
again. I was helpless.
5. I then re-checked on my own with the sales team and i was told that Club Mahindra cannot give
this (4 tickets two-way) in writing because of management constraints but i was continiously
verbally confirmed that i am eligible for 4 tickets two way( I still have this verbal assurance from
Mr Yoginder and Mr Eldon - hSales Team)
6. I had to wait till i recieved my membership id (Membership ID # 473669). The letter that came
along with that confirmed a few of the offerings of the special offer but stated that the Air
Tickets are only one-way.
7. Now started the next ordeal of booking a resort. When i called up Club Mahindra to book the
resort, i was very clearly told that no resort is available till Jan 26th and Club Mahindra is
helpless in this case.(while i joined on the pre-condition that i would like to visit the Munnar
Resort in mid Dec 07) (Interaction ID # 495260)
8. I had to then chase up the sales team as to why was i committed a date in Dec'07. Was it just for
the sake that i sign up as a member?
9. After hectic follow up and numerous calls with the sales team, i was given the email id of Mr
Lovleen - "lovleen.[protected]@clubmahindra.com" where i had to write about my booking details. Just to
be flexible from my side, i offered alternate destination and dates in the email. When i got no
reply to the email for a few days, i called up the sales team again to find out what needs to be
done next.
10. Then, i was given the contact number of Mr Sunil Kumar who is the reservation incharge and i was
asked to start following up with Mr Kumar henceforth for Dec reservation. Sales team gave up and
said they are helpless if there are no bookings. they told that Mr Sunil Kumar is the only person
who can help me now.
11. After talking and writing to Mr Kumar, i got a response after 4 days that the said dates are not
available and i was offered alternative dates. The resort booking offered was also for 5N instead of
6N. To cooperate, i agreed to the said dates and wrote my confirmation email back to Mr Kumar.
12.After this, when i tried to follow up to get my resort confirmation, DV and Air Tickets, i could
not get in touch with either Mr Kumar or sales team. I did numerous calls to the sales team and left
many messages but i was always told that the sales team is busy and cannot attend the call. I was
assured everytime that i will get a call back, but ofcourse, i had started to expect certain
behaviour from Club Mahindra - i never got a call back
13. After numerous follow ups, i got a call from Mr Kumar that my reservation is confirmed for
Ashtmudi from 15th - 20th Dec'07. He specifically asked me whether i will be accompanied by kids
and i confirmed the same along with the age group (4 and 6 years)
14. I thought the booking is finally done. Then i got another call from Club Mahindra office (Tel
Nos.[protected] and[protected] saying that they are looking after my resort booking since Mr
Sunil has forwarded the case to them. They were offering me Ashtmudi resort from 15th for 4 Nights
now. I said i dont want for 4 Nights since my special offer is for 6N and then i was told in that
case, nothing is available. When i re-terated the story, i got a call back saying that the resorts
are available from 10th for 5 Nights. Again, i wanted to close this ordeal and i agreed to these
new dates. After 30 min, i got another call saying that my booking is already done from 15th - 20th.
Rubbish !!! But then i agreed again. I was also confirmed during the call that the reservation is of
2 Adults and 2 Kids
15. I was also confimed during the above calls that the Dining vouchers and the air tickets would
also be delivered to me the next day but ofcourse i did not get anything.
16. I got a SMS next day that my resort booking is confirmed and the details have been mailed to my
email ID : "[protected]@manojarora.not" . then i realised that my email id with Club Mahindra was
incorrect. I again called up Club Mahindra asking them to correct my email ID and send me the
confrimation mail to the correct email id ie "[protected]@manojarora.net"
17.Next day when i got the mail on the correct email ID, i was again shocked to see that my
confirmation was only for 2 Adults and no kids allowed. There was no mention of my Dining Vouchers
and Air tickets
18. I wrote back to Club Mahindra and also again narrated the entire story to the sales team but
never got a positive response from anyone. I was again confirmed by Sales Team that they would
confirm me about DV, Kids accomodation and Air tickets by end of day but again didnt get any
response
19. Since now i am tired of followups and want to end this nightmare, i want to wait only till 31st
Nov 2007 to give a last chance to all concerned after which i will have to initiate the following
actions :
1. Ofcourse, i would cancel my membership and would expect my 15% advance payment (Rs. 29,161/-)
back with interest
2. I will have to go to Consumer Court to get justice done for this kind of response from Club
Mahindra
3. Go to the press to create public awareness against this club.
I am so frustated that i would not hesitate in going to any extent to get justice done to myself and
show the real face of Club Mahindra to the entire public.
My interactions with the following :
a) Yogender Singh : [protected]
b) Eldon : [protected]
c) Sunil kumar : [protected]
d) Club Mahindra : [protected]
* I can produce proofs for all Calls, EMails, SMSs as and when required
Club Mahindra Holidays Customer Care's response, Feb 10, 2017
Verified Support
Dear Sir,
We regret the inconvenience caused and would like to connect with you regarding the matters you have highlighted. Thank you for sharing your membership ID with us and our team will get in touch with you.
Warm Regards,
Club Mahindra Team
We regret the inconvenience caused and would like to connect with you regarding the matters you have highlighted. Thank you for sharing your membership ID with us and our team will get in touch with you.
Warm Regards,
Club Mahindra Team
I totally agree with your view of Club Mahindra. Dealing with them is quite frustating. When one sends an email you get a reply saying that they would respond within 48 hours. However, if you notice they do not. Next time you click on their response and leave the subject line same, you do not receive a response at all. To overcome this problem I started changing the subject line every time. I think we need to get together and form an association of people affected by Çlub Mahindra and lodge a criminal complaint against them for perpetuating a fraud. I was promised so many things prime among them being that the ASF would not change and also that we would be assured of bookings. Both later I found to be false. I decided to seek a clarification from them which they refused providing some vague comments. I understand that they are overbooked and also taking in many memberships by luring people through posting of representatives at Petrol Bunks and Malls. These people are assured 2 N / 3 D free holidays. Further they also sell rooms directly. Where do they have the capacity. They wish to rake in the maximum through their IPO. I have already approach SEBI and Department of Company Affairs as also CORE, etc. I request you to approach the same. Also kindly network for others with similar problems so that an united front can be put up. Club Mahindra needs to be taught a lesson and a fitting one at that.
I am also a sufferer from the non fullfillment of promises from Club Mahindra.
I was offered Free Complimentary weeks without any condition about it usage, but now they are restricting its usage to Off season only and that too at limited property.
I have selected to become member for red season as I am having School going kids, now I feel that I would not be able to utilise these complementary week.
I am ready to join the association against Club Mahindra
I was offered Free Complimentary weeks without any condition about it usage, but now they are restricting its usage to Off season only and that too at limited property.
I have selected to become member for red season as I am having School going kids, now I feel that I would not be able to utilise these complementary week.
I am ready to join the association against Club Mahindra
Hello
Can we get in touch pls. I think it we need to take this up in the consumer court. I have written to their MD & even then the sensitivity is so low. Worst is the experience of speaking to their customer relationship team - most condescending - everything they do for you when you escalate is an obligation & worst part - nothing really happens on time.
My contact is [protected]@gmail.com
Can we get in touch pls. I think it we need to take this up in the consumer court. I have written to their MD & even then the sensitivity is so low. Worst is the experience of speaking to their customer relationship team - most condescending - everything they do for you when you escalate is an obligation & worst part - nothing really happens on time.
My contact is [protected]@gmail.com
Club Mahindra Holidays Customer Care's response, Feb 10, 2017
Verified Support
Dear Sir,
We sincerely apologise for the inconvenience you have faced and we would like to connect with you regarding the matters you have highlighted. Please share your contact number with us on our Facebook page via an inbox message for our team to get in touch with you.
Warm Regards,
Club Mahindra Team
We sincerely apologise for the inconvenience you have faced and we would like to connect with you regarding the matters you have highlighted. Please share your contact number with us on our Facebook page via an inbox message for our team to get in touch with you.
Warm Regards,
Club Mahindra Team
Club Mahindra Holidays — Unreliable
I had enrolled for timeshare with club mahindra in July 2007 and as part of the enrollment they had promised 2 complementary international weeks of RCI holidays. But when it came to delivering on this, I was pushed back and forth between Club Mahindra and RCI, with none of them taking ownership for delivering on the commitment. they kept on giving some reason or the other and could never offer any good resort or desired resort even after seeking it 6 months in advance.. and what they can offer is only local holidays; everything else they simply brush aside . and some of the responses from club mahindra have to be seen to be believed.. there is just no ownership. I guess my money is a waste ( because they do not even offer refunds and hide behind fine print ).. my only request to fellow users/boarders is PLEASE BE WEARY OF THIS COMPANY OF CHEATS. DO NOT GO BY WHAT THEY ADVERTISE. THESE CANNOT SERVICE WHATEVER THEY PROMISE AND NEITHER IT IS THEIR INTENT TO DELIVER.. THEY JUST WANT TO FLEECE.. IF TODAY THEY ARE OFFERRING SOME LCD TELEVISION, MOST LIKELY IT WILL NOT WORK/THEY WILL BE GIVING YOU THE DISCARDS OF THE COMPANY AND THEN MAKE YOU RUN FROM PILLAR TO POST.. AN ABSOLUTELY PATHETIC COMPANY. I am also not being given any refund, though cancelling within the stipulated time. What can we do? Please suggest. If we need to take up the issue together, let's do it.
Pankaj Chadha
[protected]@gmail.com
Pankaj Chadha
[protected]@gmail.com
Club Mahindra Holidays Customer Care's response, Feb 10, 2017
Verified Support
Dear Sir,
We sincerely apologise for the inconvenience you have faced and we would like to connect with you regarding the matters you have highlighted. Please share your contact number with us on our Facebook page via an inbox message for our team to get in touch with you.
Warm Regards,
Club Mahindra Team
We sincerely apologise for the inconvenience you have faced and we would like to connect with you regarding the matters you have highlighted. Please share your contact number with us on our Facebook page via an inbox message for our team to get in touch with you.
Warm Regards,
Club Mahindra Team
I am also a victim of Club Mahindra. First of all their Sale office at Palm Beach Galleria, Vashi, Navi Mumbai chased me over telephone to visit their office. How can they call a person over phone without any appointment and how they should take the personal details of a person illegally and distrurb him repeatedly. However, a common person is lured of offer by Club Mahindra.
So, One fine day I visited them on one fine day just to have a look of the adjacent shoppong Mall and CM was just a secodnary objective.
But their Sale executives are very good at convincing the person and twist the persons brain as they a very good at gauging the persons state of mind and weakness. Within a hour of talk and without any written conditions they motivated me to sign the form and got my Credit card to pay for the intial amount of around Rs. Thiry Thousand. They did not disclose the terms and conditions like canellation rules etc.
However, after coming home and giving a cool thought I realised that this membership is not suitalbe for me financially. I got back to executive of Palm beach office for the cancellation but he kept suggesting to keep the membership.
After that I have been seding nubmer of email for refund. Their call centre executive kept telling that i should wait for 45 days for the canellation and even promised that full refund will be done unconditinally. They also promised that some executive of Club Mahindra will contact me within 48 hours regarding the canellation. But it has been more than three months and none of the CM fellow has contacted.
This has been frusrating for us. CM is really doing unfair business by engaging its sales executive to trap the simple people in unethical way. It is just a Fraud and Cheating.
I request Club Mahindra to take actin against his executive and return the money of all the CM members who has has been trapped.
I am ready to chase CM to get back the money of all the concerned people.
Let us get together and ask for compesnation for mentally harrassing the people.
Dinesh Chandraker
[protected]@barc.gov.in
So, One fine day I visited them on one fine day just to have a look of the adjacent shoppong Mall and CM was just a secodnary objective.
But their Sale executives are very good at convincing the person and twist the persons brain as they a very good at gauging the persons state of mind and weakness. Within a hour of talk and without any written conditions they motivated me to sign the form and got my Credit card to pay for the intial amount of around Rs. Thiry Thousand. They did not disclose the terms and conditions like canellation rules etc.
However, after coming home and giving a cool thought I realised that this membership is not suitalbe for me financially. I got back to executive of Palm beach office for the cancellation but he kept suggesting to keep the membership.
After that I have been seding nubmer of email for refund. Their call centre executive kept telling that i should wait for 45 days for the canellation and even promised that full refund will be done unconditinally. They also promised that some executive of Club Mahindra will contact me within 48 hours regarding the canellation. But it has been more than three months and none of the CM fellow has contacted.
This has been frusrating for us. CM is really doing unfair business by engaging its sales executive to trap the simple people in unethical way. It is just a Fraud and Cheating.
I request Club Mahindra to take actin against his executive and return the money of all the CM members who has has been trapped.
I am ready to chase CM to get back the money of all the concerned people.
Let us get together and ask for compesnation for mentally harrassing the people.
Dinesh Chandraker
[protected]@barc.gov.in
Club Mahindra Holidays — failed on their own commitment
myself ASIFKHAN from mumbai joined this club in june(2008)that time they committed me for giving a LAPTOP, but yet they are not fullfilled their commitment, daily they people are giving new excuse to me, now i want to cancel my membership, but they are not replying me. Hi, Me and My husband became the victim of club mahindra's Lucky Draw scheme. Yesterday (20 oct 2008) only we got to know that its a fraud and after reading all the reviews on internet we are in a shocked state. We paid approx 34K to club mahindra, not sure if we will ever get it back.
I strongly believe and agree that public should be aware of this else many other couples like us will get suffered.
I strongly believe and agree that public should be aware of this else many other couples like us will get suffered.
Thanks everyone.
From last one week thay are contacting me telling about Lucky Draw's result that I have won the 2D-3N resort stays and all...after reading this I have decided to not to go for it...otherwise tomorrow I could become another victim.
I suggest there is one program "PAHREDAAR" on CNBC AWAAZ channel, report this fraud to them with detail and they will take the case forward and solve your problem.
Regards,
From last one week thay are contacting me telling about Lucky Draw's result that I have won the 2D-3N resort stays and all...after reading this I have decided to not to go for it...otherwise tomorrow I could become another victim.
I suggest there is one program "PAHREDAAR" on CNBC AWAAZ channel, report this fraud to them with detail and they will take the case forward and solve your problem.
Regards,
I m also victim of this all . CM representative called at 7 SEP 2008 to collect 3n-4D gift vaoucher at their CSM outlet and diverted my mind by some false commitment and forced me to take membership. Today only i have posted mailto CM cust care for refund. But after reading you all i dont think they would give my money back. I can see how their sales representatives are deceiving we all.
Lets get united to resolve the issue.
Please mail me or call me @ [protected]
Regards
Sanjeev
Lets get united to resolve the issue.
Please mail me or call me @ [protected]
Regards
Sanjeev
I would like to find out if you indeed managed to take any action against Club Mahindra. As for me, we are really frustrated with CM and want to take some strong action against them.
Club Mahindra Holidays — No Refund of my money after defaulting in services badly.
Complaint Details : Club Mahindra Membership No 971992Pradeep Kumar Aggarwal
Add 9 UGF Gaurs Residency Chander Nagar Ghaziabad UP 201011
This is to bring to your notice, the problems and harassment I have been
facing in the hands of Club Mahindra Holidays for last three months. It
has been a horrendous experience for, despite spending almost 120, 000 Rs
I have not got the guaranteed services nor my money or a response after
the cancellation.
Below given is the series of problems that I have faced for past 6 months:
1. I made a booking of Studio Apartment in the RED season, where in we
would be getting the priority of Holidaying in the busy season . To make
the holidays smoother they promised that they have tie up with over 3500
resorts where we can be booked for our holidays. However when we requested
for our first holiday in Munnar in August we were not given the
reservation on the time on the requested time slot. I had placed my
request one month in Advance with the Executive who was servicing us. We
ended up loosing the entire holidays season.
2. They promised us 6 free open air tickets at the time of booking which
were suppose to be valid upto March 31st.The executive promised to send us
the open Kingfisher tickets, which we didn't receive, and we were told
that we have to send the email request for the travel reservation. However, I placed my first request of air ticket after talking to Vinod, the
request got no response till today. I have been asking them, why I was
not given the air ticket, they have not replied me till today. I have been
writing mail and there was no response.
3. They had promised certain referral benefits. I have given them over 11
referrals but there was no feedback on the same. I have got no transparent
reply till today as to who joined and where the money has gone. I wrote an
email on 9th Oct and than on 22nd oct but they have not responded. Despite
my repeated follow-ups and there was no reply and finally they send me a
cheque of Rs 4000 for one referral which I have not banked as I have
requested for cancellation. I have already returned the cheque to Club
Mahindra. Just to add, Vinod has tow times confirmed me that referral
cheque of Rs 14000 has been dispatched but I have not received till
date(which was a lie).And now Vinod doesn't pick his phone not I get a
reply from Club Mahindra.
4. I have been chasing the customer care representative and sales guy who
signed me up but they have not responded to my email or my phone calls .I
have written emails on 11th Aug, 9th Oct, 22nd Oct, 6th Nov, 8th Nov,
18th Nov, 01dec, 03 Dec, and 8th Dec 2008. There was never a proper
feedback or reply.
I put my first cancellation request, on the ground that they have failed
to deliver on the commitments. I put the request on 8th november and
requested them not to charge my credit card . They still went ahead and
charged my credit card twice after that for 19777 Rs . Again I send the
cancellation request on 03 Dec 2008 and till now I have not got any
response on my request. The harassment is going beyond proportion now and
I have been forced to approach you .
Kindly help me in this regard. I want to proceed legally . Kindly suggest.
Consequences : Total Economic loss is over 120, 000 Rs and continous mental
harassment
Club Mahindra Holidays — misrepresentation & non-returning of money till-date illegally
Dear SirThis is a disatisfied, distraugt, harassed consumer who was laid into your trap by sales representatives who told that by paying 15% of the amount, you will get one national hoilday, one international holiday, gift vouchers, HCL laptop etc.Once you are through with your holidays & gifts, then you decide whether you want to take the whole scheme.Best part was that scheme was told us was valid for only that fatefulday.The poor consumer fell to these mind-games & accepted this offer by paying Rs.33000/-.
Next day a confirmation call comes from member relation, it was told that you need to pay 2 instalment to get the offered things .we were livid, you bet. But we asked for cancellation & that our membership application may not be processed.Mail which was acknowleged was sent immedaitely.
But heavens behold, after few days come the news that a membership id is created 1375307. why on earth somebody would do it after cancellation notice!!
Then starts the real trauma.I was told that money will be back in few days.after calling for 100 of times & mailing franatically after 3 months I only have promises that cheque will be dispatched in few days, last date being 10th Jan.It was really appaling to hear from member relation team that they have asked xyz branch & they are not doing the needful.Do I have a consumer have to care about your internal processes?
In this era of corporate governance & ethics, it is a blot on fair name of Mahindar Group.I hope they care!!
Here is text of feedback I sent"
I had applied for membership on basis of glibly talking misrepresenting sales representatives .next day when confirmation call came, offer given was termed unviable by your representative.so i cancelled my membership & sent mail to effect on same day which was acknowleged & responded.But thereafter still my membership was created via id 1375307.there was a promise to pay within 10 day.but it has been 3 months & when a call is made, sometimes I am told that cheque will be sent in 2 days or 3 days. Since thils illegal hoarding of money is neither legally nor morally tenable, so you are requested to pay the funds along with interest charges & inconvenience cum harassment charges.This may be construed as a legal notice.otherwise i will be forced to approach consumer court, interenet grievace redressal groups. my phone [protected]"
In the interest of "Consumer Soverignity"I not only demand my money along with interest & harassment charges but also want action against people who sat on my request for 3 months despite so many calls & mails.even Public sector Companies, these days don't treat their consumers in this manner!!
Regards
Ravinder Singh
ph[protected]
infact I'm yet another victim of club mahindra...I'm sending them a registered letter and if I don't receive a call back from their end, I'm gonna go to the consumer court...if anyone interested in joining me in that please let me know...
my email id: [protected]@yahoo.co.in
my email id: [protected]@yahoo.co.in
I too am a victim of Club Mahindra and would like to take up the case with the consumer court. Lets unite and teach them a lesson. If anybody would like to join the cause, mail me at purab.[protected]@yahoo.co.in
To add on to the Mahindra communications :
I had requested for the cancellation of my membership a mnth after I enrolled for it.
I asked for the details as to how much amount am entitled to get back and so.
At times I received a mail and a call saying that someone from "Member relations" would call and talk over my concerns.
This somehow happened after a month of my requesting for cancellation.
When I asked the team to call me on weekends rather then weekdays, think I received a call after 4 months ( after follow ups ) sating nothing is refundable.
The caller said she couldnt call as she was on leave for a month.
Mind you, I havent encashed any holidays with mahindras in the while.
RCI keeps sending messages askign to apply for holidays before it expires.
When tried chkign for some holiday, it says, I cannot do that after another month or so. Wonder, why the weekly text messages then.
Also, if encashing holidays in RCi location, stay for any days less then 7 days and it will eb counted as 7 days only.
RCI does not look as lucrative as Club Mahindra propogated it at the time of selling.
I think they called it their USP.
The USP itself is a question mark.
I had requested for the cancellation of my membership a mnth after I enrolled for it.
I asked for the details as to how much amount am entitled to get back and so.
At times I received a mail and a call saying that someone from "Member relations" would call and talk over my concerns.
This somehow happened after a month of my requesting for cancellation.
When I asked the team to call me on weekends rather then weekdays, think I received a call after 4 months ( after follow ups ) sating nothing is refundable.
The caller said she couldnt call as she was on leave for a month.
Mind you, I havent encashed any holidays with mahindras in the while.
RCI keeps sending messages askign to apply for holidays before it expires.
When tried chkign for some holiday, it says, I cannot do that after another month or so. Wonder, why the weekly text messages then.
Also, if encashing holidays in RCi location, stay for any days less then 7 days and it will eb counted as 7 days only.
RCI does not look as lucrative as Club Mahindra propogated it at the time of selling.
I think they called it their USP.
The USP itself is a question mark.
Club Mahindra is still marketing their membership offering all sort of goodies but the reality is that they do not have sufficient inventory even to satisfy or to honour the commitments to half the numbers of their exisitin members. I do not suggest anyone to become members. On top of this, no member is having a say in the management of the club, hence where is the point of calling this as a club? This is purely money making business.
I have been trying to get holiday at Varca Beach, Goa property for the New Year eve week but was told it is fully booked. This is on 1st July at around 9.40 A.M. The booking is open on 1st July at 9.00 A.M. I am a Purple member. I do not know what could be the position of other category members. In the month of December 2008, I was told that Munnar property is fully booked on 1st May 2009, hence my request from 29th April to 2nd May could not be processed!!
Many of the rooms are sold to corporates like any other commercial hotels at the cost of the members.
It is a pity that plenty of people like me are helpless today. May be we members have to form a Members Association to fight against the management to address our plight.
I have been trying to get holiday at Varca Beach, Goa property for the New Year eve week but was told it is fully booked. This is on 1st July at around 9.40 A.M. The booking is open on 1st July at 9.00 A.M. I am a Purple member. I do not know what could be the position of other category members. In the month of December 2008, I was told that Munnar property is fully booked on 1st May 2009, hence my request from 29th April to 2nd May could not be processed!!
Many of the rooms are sold to corporates like any other commercial hotels at the cost of the members.
It is a pity that plenty of people like me are helpless today. May be we members have to form a Members Association to fight against the management to address our plight.
Mine is yet another horror story with Club Mahindra..no need to explain..we all are experiencing the same kind of feelings as we belong to this crappy family of clubmahindra holidays...
Why dont we just stop being rhetoric and turn things into action.
Let us see what is the best way to reach out to the Billionaire Anand Mahindra...and get some solution..why dont we take out a rally...for doing this..why dont we form a club against club mahindra to protect our interests and stop being cheated...is there anyone who is listening...
Why dont we just stop being rhetoric and turn things into action.
Let us see what is the best way to reach out to the Billionaire Anand Mahindra...and get some solution..why dont we take out a rally...for doing this..why dont we form a club against club mahindra to protect our interests and stop being cheated...is there anyone who is listening...
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Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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ravindra.[protected]@gmail.com
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