[Resolved] Club Mahindra Holidays — Frustrated and Cheated - Want money back

 
86 Reviews
Maharashtra, India
 spatil003
Dear Sir/Madam,
My membership id is: 2021563, season: blue , studio
In reference to my withdrawal application dt 26-09-10 to the Club Mahindra office at the Palm Beach Galleria, Vashi, I forward my worry and unfortunate experience with the same. There has been a series of incidents that have compelled me to cancel this bondage forever.
Communication of insufficient information about the Membership, rude behavior and stereotype attitude of the Sales Executive, Seniors, bunch of misleadings and lack of communication of the officials between themselves are the main reasons of why I seek this withdrawal.
I have a sincere request that the company should take some measure against those that harm the reputation this way and also ensure that people stepping out of their offices have got all the information they need to have and not get startled or surprised wrongly after they opt for a leisure time only to find that they have added more trouble to their lives.
My series of ‘bad to worst’ experiences with the Club Mahindra, Vashi:
I got many phone calls from the Mahindra Club backoffice and was told about free offers under any circumstances – just my presence was enough they said to avail these offers- to which I responded by attending their so called 30-minute introduction which lavishly took 3 hours to communicate the product details. Though we were not happy with the attitude of the Sales Executive, we paid the amount and were happy that at least we had invested in a good company and there would be value for the money paid. But this happiness was over within a week when the ground realities were surfaced.
The form filling was without even offering us to read the terms and conditions, it seems the Club Mahindra personnel gets the details filled within three minutes so getting time to read any of the clauses to the customers was not really a practice followed.
A lot many promises and misleadings were made towards building the ‘customer’s trust’ as usual by the big branded company officials. I made a payment thru my wife’s credit card of Rs. 16031 (Sixteen thousand thirty one) on 30thAug’10 and was again told it would be credited only by 7th Oct 2010 by the Senior Officer1. Also was confirmed, the kit and the other offer cards would be reaching us within 4-5 days.
There was no welcome call made by the club, which was promised to be within 4-5 days. The amount was immediately credited to the Club’s account withih 2 days. It was disgusting to find my email address wrongly recorded. Still I have not received the email.
Poor followup aspect of the club: My wife had to ring up after a week to find the status of the same. No fruitful response was given, it was just said the courier had been dispatched which was later found as untrue.
The next call was responded with a customer care number, to which she had to ring up to ask again the status of the courier and the same was then turned smartly into a ‘Welcome Call’ by the Executive which left us with enough setbacks.
• Email entered in the system was incorrect.
• The holiday start was only by Jan 2012.
• There was a long waiting period.
• The Annual Subscription Amount told would be varying (increasing) every year and does not remain constant for 25 years.
• The Kit would reach only by 30 to 45 days.
The EMIs – another tension added:Another blow occurred when my wife called up the Credit Card office to cancel the further EMIs, only to found that the Club Mahindra had a standing instruction from their side, which she being the owner of the card also could not deny. The only option left was to cancel her Credit card.
Personnel communicated with:
• Sales Executive: Mr. Kustubh Rane
• Customer Care Executive: Ms Sangita
• Senior Officer1: Mr. Sachin Kamat
• Senior Officer2: Mr. Yogesh Wagh
• Senior Officer3: Mr. Sandip
Its really surprising to find not a single personnel knowledgeable about the product offers, details and terms and conditions involved in the membership. It’s a disgusting experience and a bitter memory I ever had.
For any company there are competitors, but if the product offered is a guarantee, it surely does well. But sorry to say, the feeling we had was that it’s only the money count of the customer and not the concern or bother of the value of the money given. Pls do not treat your customers like this.
I look for a reimbursement of my amount in full from the company.

Thanking you,

Dr. Sandeep Patil
([protected]@hotmail.com)
Complaint marked as Resolved Aug 17, 2016
Verified Support
Club Mahindra Holidays Customer Care's response, Nov 25, 2009
Dear Sir,

Thank you for your mail.

I understand Ms.Neha, from member relations team (Delhi) is in touch with you to address your concerns to your satisfaction.

Thank you for giving us the opportunity to be of service to you.

Looking forward to planning holidays for you & your family.

Warm Regards,

Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Feb 10, 2010
Dear Antoni,

Thank you for writing in and voicing your concerns.

Post our discussion with you the other day, we understand that your concerns were addressed to your satisfaction. It would be great if you could acknowledge the same.

Please do write to me on my email indu.[protected]@mahindraholidays.com for any further clarifications.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Feb 22, 2010
Dear Mr.Antoni,

We understand that your concners ahve been addressed to your satisfaction.

It would be great if you can acknowledge the same and revert.

Thank you once again for giving us an opportunity to be of service to you.

We value your feedback in our continual endeavour to ensure you and your family holiday with us and experience the happiest family holidays.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Mar 02, 2010
Dear Mr.Dhawan,

Thank you for taking time out to give us your feedback.

We are delighted that your membership experience has been so wonderful.

We value your feedback in our continual endeavour to ensure you and your family holiday with us and experience the happiest family holidays.

Warm regards,

Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Mar 02, 2010
Dear Bimal,

We are concerned that your experience with us has been a less than pleasant one.

May I request you to kindly send in your concerns to my email - indu.[protected]@mahindraholidays.com. I will ensure address your concerns to as soon as possible.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Mar 06, 2010
Dear Shankar,

We are certainly concerned on the experience that has left much to be desired hence would like to thank you for being patient.

May I request you to kindly send in your concerns to my email - indu.[protected]@mahindraholidays.com. I will ensure to revert to you as soon as possible.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Mar 26, 2010
Dear Shailesh,

Thank you for voicing out your concerns through this forum.

In continuation to your interactions with us, we understand that your concerns were addressed to your satisfaction and the refund cheque has also been received by you.

May I request you to kindly acknowledge the same.

For any further queries please write to my email - indu.[protected]@mahindraholidays.com.

Thank you for giving us an opportunity to be of service to you.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Sep 30, 2010
Dear Mr.Sandeep,

We understand that Ms.Sangeeta (Member relations) is in touch you to fix up a meeting. Also you have requested for a call back tomorrow to confirm on the meeting.

Please do write back to my email - indu.[protected]@mahindraholidays.com for any furtehr clarifiations in the meantime.

Regards
Indira
Member Relations
Club Mahindra
Verified Support
Club Mahindra Holidays Customer Care's response, Nov 05, 2013
Dear Sir,

We apologize for the inconvenience caused and are keen on discussing the matters you've highlighted. Thank you for sharing your membership id and it’d be helpful if you could also share your contact number at http://is.gd/CMListening for our team to get in touch with you at the earliest.

Warm Regards,
Club Mahindra Team
Complaint comments  85 Comments     Updated: Share0Tweet0

Comments

I am standing on a very similar platform.

I completely agree that the services of club mahindra in all respects is pathetic. They fail to stand amongst the service industry.

Member Relationship team is a complete Goo[censored]p. They hardly respond to your calls. Neither they meet their commitments.

Agree with all your agony. But i dont think we can do much against these people legally. They would have thought of all these things and taken good care. The company deserves to be drowned for playing with sentiments and money of a common man

Club Mahindra Holidays — Club Mahindra Family Holidays

To all those who are searching for having fun at a place close to the city, Club Mahindra is not the place but its certainly the place for family holidays. The ambience, people and service are all tailor made to give you a nice wholesome family holiday experience.

Usha Dhar, Mumbai
I am totally with you as this buggers are good in taking your hard earned money and when it comes to service and refunding they say talk to Chennai office. I was tried to be cheated in the same way but thanks God I asked them to refund my money within 10 days.
Still I am doing follow-ups and finally they have given me letter informing me that they will give me a cheque on 5th of Jan 2010, but I don't trust these Club Mahendra Group at all and would also like to publish this story in the news papers so that they are set open in the market and do not get a single person intersted in the holidays.
And all this is happening after more than 2 months now after me paying money to Club Mahendra.

Regards,

Hemal
i can help u getting you money back free of charge, either by going to consumer court or the TISREE ADALAT. As an INDIAN ME AND MY FRIENDS WILL HELP YOU. KINDLU FURNISH YOUR DETAILS, WE WILL ALSO ENSURE THAT THERE WILL BE MEDIA COVERGAE, ZEE NEWS, STAR NEWS AND SANSANI...

ABSOLUTELY FREE OF COST... WHAT WE WANT BACK IS YOUR TRUE COMMITMENT TOWARDS OUR NATION AND IN CASE OF NEED U WILL ALSO HELP INDIANS FREE OF COST.

JAIHIND !

Holiday & Movie Voucher — Cheated & taken for a ride

I have a very serious grievences to foward against India Today Book Club. It seems they are here to fleece people by means of marketing bogus products. I am forwading below my complain : ( I have also mentioned a list of executives with whom I have spoken & forwarded my complaints)

1) I am Nayan Mehta from Mumbai & Somewhere in April'09, I had received a phone call from the tele marketing executive Mr.Vikas from tel.no.[protected] offering me a National & International 7 nights/ 8 days holiday stay voucher for a couple with a vaildity for 9 months for Rs.5943/-. He also informed me that apart from other resorts, they had Mahindra Club Resorts on the list of choices along with split of nights. I cross checked him to spell any locations of Mahindra randomly & he informed correctly like of Coorg & Goa, on the basis of the information provided, I immediately purchased one voucher. My order no. is OGA[protected], dt.24/4/09 & my membership no.ITBC 091309. On receiving the parcel I was informed to forward the Voucher code request form to Bangalore to M/s.Big City Promotions to obtain a "Promotional Code". I received the code after a month. On receiving my promotional code from Bangalore, I searched the resort-store.com for Club Mahindra for bookings in August'09, but I was shocked & surprised that I could not find a single resort of Mahindra.I have been trying to locate Club Mahindra resorts from time to time but there is no sign of any of the resorts. I have trying to search for booking from August'09 till lastly 1st week of Jan'2010 but couldnt find any resorts of Club Mahindra. I really feel cheated.

2) I also purchased a movie voucher booklet i.e. one on one tickets free for Rs.588/- vide order # OGA[protected], dt 26/4/09. But it seems it is of no use as I have sent several sms for booking, but I regret that I never received any reply.

Both the products are bogus & useless. I have forwarded my complaints to several executives in Delhi & Bangalore,(I have a list of them with names & dates as mentioned below) but none of them has bothered to slove my complain. Finally I was advised by Mr.Kapil on 22nd Dec'09, when I called him on[protected], to foward my complaint to an email id of Big City ,and he also informed that I shall receive a positive respone from your end within 48 hours, but its already over 15 days I havent received any reply. I request you to kindly help me to claim my refund . I shall return back both the products as they are useless & unutilised.

I was sold this product by Mr.Vikas. I have spoken to following executives,

1) Ravindra Singh - 7 Aug'09 @ 1:15 pm
2) Ankush Garg - 21 Aug'09 @ 1:30 pm
3) Ramadin - 25 Aug'09 @ 4:15 pm
4) Narendra Sharma - 30/10/09 (Senior Mrkt).
5) Srikant Sharma - 31/10/09 (Floor Supervisor)
6) Kapil - 22/12/09 @ 4:00 pm
7) Saurabh Awasthi - 5/1/2010 @ 2:00 pm

Emails to [protected]@bigcity.in 24/7/09, 27/7/09, 7/8/09, 2/11/09, 22/12/09
Emails to [protected]@indiatodaybookclub.com on 24/7/09, 27/7/09, 7/8/09, 2/11/09, 22/12/09

1) Spoke to Ms.Akila 21/5/09 & Ms.Anita 29/5/09 @ Bangalore BigCity.
'MHRIL=[protected]' Club Mahindra Membership.
I have similar experience. They collected the 10% advance on 04.10.2009, confirmed membership on 06.10.2009. The concerned representative had not explained all the clauses; we informed on 09.10.2009. Several calls, SMS and mail sent for proper resolution; they did not resolved the issue except telling that everything as per the terms and condition. I opt for discontinuation of membership om 25.10.2009. They replied after several reminder that nothing can be returned and you have to continue. I find they are not replying any of my communication there after. Mid of December 2009, I decided to continue with it and started further communication to change the mode of payment and to avail holidays as per their offer. Once again I made several communication, received several false commitment from them. But as yet neither they have changed the mode of payment nor allowed me to avail any holidays.
It seems there is no law and order in our Country and company like Club Mahindra has enough underground support to perform such illigal practice.
thanks friends,

After a couple of phone calls from CM today i was thought of joining CM, thanks for awaring about CM.

Club Mahindra Holidays — DELAY IN DELIVERY OF BOLERO SLX BS III PAYMENT MADE ON 23 NOV 2009

DEAR SIR. I HAD BOOKED MAHINDRA SLX BSIII AND HAVE DONE FULL PAYMENT ON 23 NOV 2009 THROUGH CATEEN SERVICES DEPARTMENT TO M/S CHANDGOTHIA BROTHERS AT AMBALA CANTT . TILL DATE NEITHER MY VEHICLE HAS BEEN BILLED NOR ANY INFO RECEIVED FOR THE DELAY IN DELIVERY OF SAID VEHICLE DESPITE MAKING FULL PAYMENT.

KINDLY LOOK IN TO THE MATTER , I HAVE SPOKEN TO UR AREA MARKETING MANAGER MR CHIRAG SODHI AT CHANDIGARH BUT NO SATISFACTORY REPLY RECEIVED BY ME, FURTHER DELAY WILL FORCE ME TO MOVE TO CONSUMER COURT FOR REDRESSAL OF THIS COMPLAINT AND CLAIM FOR INTEREST FOR AMOUNT PAID,

THANK U

CAPTAIN RAJIV KUMAR TRIPATHI

MOBILE NO. [protected]

Club Mahindra Holidays — Substandard Service After Sales

Memmbership Id 1575760

With much regrets with your team here in MUMBAI we are complaining regarding sub standard services provided by Club Mahindra Team.

Since today morning my day has been spoiled by one of your sales person who infact intially has involve in processing my membership. It was through reference of one of my friend (who has already become a member)we thought to go in for membership.

Name of this sales person is Piyush..
From day one we are facing issues with this chap. he has taken cash component with assurance of giving receipt within one day, but in actual we had to chase him for the receipt and only after 04 working day he revert back at 1200 in mid night and handed over the receipt.

Since then he had been a useless component in the entire service. We had to run from pillar to post for minor information.

Now we had planned to have a holiday Malaysia.. since last one month we are following him but again the same story.. many a times he is out of station or he will call after 2200 hrs when we are not comfortable in talking to him.

Today on a simple question as how much will be the tentative was answere in a very accuverd way, stating that first pay for the booking then only we can discuss anything further. this was worst experience of my life as this person boldly told me that he don't like my tone of talking and regularly i am getting hyper. Belive me he was the same person who has done all the transaction made me run around for my documents and today if we talk about service after sales this is the response.

This team is working from Kandivali, Mumbai from Raghuleela Mall and I am getting calls from 40006465. Adding to this i have to listen to the CRM of this team who instead of trying to solve the issue did opposite.. She added fuel to fire. (forgotten her name).

This team does not have sense to handle clients query... now a days customers comfort is taken by all but delight is what we are looking for. This team of your have failed totally they know very well to provoked customer at other end and force him to turn animal.

Lastly to cut all short I have requested the lady who has taken Piyush on con call to totally isolate me from Piyush as i sense fishy in all his activity and henceforth requested her to document all my correspondence on mail.

Hope some one more sensible and major one attend to my need or please guide me to get out of this false trap of Club Mahindra team who are surely good for nothing at least the experience with Piyus and his team forces me to give such statement.

Overall with such a experince would really say that we had made a wrong choice.. would rather like to surf net for web like make my trip and go ahead with peace of mind...
Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8
Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8
Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8
Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8
Does anyone have contacts to ANAND MAHINDRA's office. These Club Mahindra guys are cheats..
Why peoples are posting there good comments about club mahindra in a platform which is basiccaly for Complaints.
It must be done by Mahindra staff and management intentionally so that attention of peoples complaining or looking at nature of complaints before buying teir product.
Appreciating.promoting comments shall not be displayed since this is Complaint forum.
dear sir pl refer to your giftcertificate no[protected].your vasi office requested 10 times to visit your office & collect your gift voucher with your request we went leaving our private practise &spend abuot 2 hour.your rep provided agift voucher to stay 2 ni & 3 days any where as per the list.when i booked nothing was available they have given some place & some date.now we have to go as per your choice &as per your dates.how fraud it is you want to waste every bodies time & money.i would like to give all the leading national news paper that such a big co doing nothing but fraud.we hope you will fullfil the promise which you made. col goswami
Dear Sir,

I had taken Club Mahindra Membership (Membership No. 1732147) on 12th Feb 2010 in Mumbai from Andheri Branch & it was promised to me that i will get 4 nights package at Kerala during the May Month for my honeymoon & also it was promised to me that i will get food voucher of Rs. 4000. but after getting membership it was informed to me that i am not elgible for Kerala Trip during may month as it was coming in Purple Season & also food voucher given to me was Rs. 2000.
Then i asked for refund they said that they can't refund me as membership taken on a offer period.
Thereafter their sales person Mr. Mayur Govil offered me that if i upgrade my membership to Red I will definately get Kerala Package in the month of May 2010. so i upgraded my membership to red (Membership No. 1770775) on 8th of March aftter all the promises which later on i realised that it was also one of false commitment made to me & taken difference amount from me. Now he told me that i will get difference amount refund if i not get kerala trip. But till today there is lots of calls made by me.. still i didn't got Kerala Trip nor the difference amount refunded.

I think club mahindra is cheating the customer by the way of this sales formula & also once if we pay the amount we never get refund nor the commitments made by them.
Club mahindra's only intention is to sell and run away. they dont care for your holidays and your money after that.

i am struggling to get them on line for the past three months after paying 1.2 lacs and 3 lacs due.

most hopless organisation.

Is it really a mahindra group,

I seriously doubt,

sundaram
There are thousands of people who were frustated of the policies of club mahindra. These people are doing unethical trade practices. Let us form into a group and fight aginst the unethical practices. Please join the yahoo group and post your concerns Here is the link for yahoo group "http://groups.yahoo.com/group/ClubMahindraTimeshare/" Please join and support fellow citizen. Let us fight for our consumer rights.
Oh My God...I did not see these comments before I took the membership. I am also victim of this cheating business... One top of that...I did not utlise any holidays till date, but ASF is collected. The unacceptable thing is that, the ASF Payment cheque which I gave is misplaced by CLubmahindra.My God...Lot of problems. I asked them to cancel My membership. THey are saying there will not be any refund. I am confused now and DOnt know what to do. I rasied a ticket, the membership relationship person does know how to maintain the membership. He has been appointed as so.

Now My Major concern is How do I get my Hard earned money back from Club Mahindra.

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    Club Mahindra Holidays - Frustrated and Cheated - Want money back