[Resolved] Club Mahindra Holidays — not giving confirm booking no refund | |||||
sir, I have taken club Mahindra membership in 2001 I have paid approx. 230000 but when ever I call club Mahindra they was not able to give me confirm reservation I have tried even two month prior but club Mahindra was not able for confirmation then I have stopped annual maintenance charges now my position is I am not able to use. if I wish to use then I have to pay all outstanding bills which I have not used because of no confirm booking I have visited many times and wrote many times for refund but club is not ready for refund or waive maintenance charges says not advisable because if you go for surrender u will get max 10 thousand refund we will deduct all dues with interest please help me in this matter thanks regards jagdish thakker Was this information helpful? | |||||
Aug 19, 2016 Complaint marked as Resolved Verified Support Jun 24, 2010 Club Mahindra Holidays Customer Care's response Dear Mr.Richard, In continuation to your interactions with us I understand that Mr.Santosh (Member Relations) has been in touch with you to address your concerns to your satisfaction. Please do write back to me for any clarifications in the meantime. Regards Indira Member Relations Club Mahindra Verified Support Jun 27, 2013 Club Mahindra Holidays Customer Care's response Dear Sir, Apologies for the inconvenience you have faced and we’d like to discuss the matters you've highlighted. Request you to provide us your contact details along with any specific details you may want to share at http://is.gd/CMListening for our team to get in touch with you at the earliest. Warm Regards, Club Mahindra Team Verified Support Jun 27, 2013 Club Mahindra Holidays Customer Care's response Dear Sir, Thanks a lot for sharing your contact details and our team will get in touch with you at the earliest. Warm Regards, Club Mahindra Team | |||||
 2 Comments | |||||
Comments
sir,
I have taken club Mahindra membership in 2001 I have paid approx. 230000 but when ever I call club Mahindra they was not able to give me confirm reservation I have tried even two month prior but club Mahindra was not able for confirmation then I have stopped annual maintenance charges now my position is I am not able to use. if I wish to use then I have to pay all outstanding bills which I have not used because of no confirm booking I have visited many times and wrote many times for refund but club is not ready for refund or waive maintenance charges says not advisable because if you go for surrender u will get max 10 thousand refund we will deduct all dues with interest please help me in this matter thanks
regards
jagdish thakker
I have taken club Mahindra membership in 2001 I have paid approx. 230000 but when ever I call club Mahindra they was not able to give me confirm reservation I have tried even two month prior but club Mahindra was not able for confirmation then I have stopped annual maintenance charges now my position is I am not able to use. if I wish to use then I have to pay all outstanding bills which I have not used because of no confirm booking I have visited many times and wrote many times for refund but club is not ready for refund or waive maintenance charges says not advisable because if you go for surrender u will get max 10 thousand refund we will deduct all dues with interest please help me in this matter thanks
regards
jagdish thakker
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Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
Club Mahindra Complaints - no refund — No Refund
Hi,I took the membership (No. 1875917) on 7th May 2010 after receiving an invitation for a special offer ! I was even offered Lifestyle Shopping Vouchers of Rs.15,000/- in writing by Mr. Rocky at their Baner Branch which was later skittled down to Rs.10,000/- in the letter that I received welcoming me to CLUB MAHINDRA FAMILY !
I took the bait and agreed to the terms and conditions paid Rs. 26,570/- as download payment with the balance to be paid in instalments of Rs.8348/- for next 36 months. As a special gift I was given a 2 nights free holiday irrespective of me taking up the membership. Was not given the blue membership I requested for so was forced to take up the white membership instead.
On trying to get the 2 day holiday I was told that the dates requested were not available - 9th and 10th September, 2010. I wrote to them requesting for alternate dates but was suggested out of the way locations on dates that were available as per their convenience.
I decided to quit the membership, sent them a mail and received a call imediately from one Mr. Samir - after explaining my position he calls back after an hor and agrees to the dates and location GOA that I had originally requested for, but said that it would be done only if I continue my membership. IS THIS NOT CHEATING YOUR CUSTOMER.
Samir informed me that I was not entitled to any refund (Rs. 26,570/-). Does CLUB MAHINDRA treat customers like this, would like to know if there is a worse way of cheating from you at CONSUMER COMPLAINTS and is there any way for me to get some of my hard earned money back.
Will look forward to any feedback you may like to send me my email id is [protected]@gmail.com.
Thanks and regards,
Richard Sanfrancis.
[protected]