[Resolved]  Club Mahindra Holidays — False commitment by sales staff

Address:

Thane, Maharashtra

Yogesh Wagh ( sales person from Club Mahindra, Vashi Off) approached us in March ,2011 and following up for the membership. A very bad experiance which we had with the sales person of club Mahindra around 7-8 yrs back, we were not much willing to take the membership. But he was trying to convince us anyhow.

On 25th March'11, he sent us the sms from his personal cell and requested to take the membership by 27th March as then only he will be benefited. He requested us to help him. As we were also interested but not taking the membership due to misselling by the sales person previously, this time,decided to go for this and called yogesh on 27th march ( Sunday) at home. He promised for the below benefits as then only we decided to go ahead but all the promises were verbal and nothing in writing. He said that we will get all the details in writing after 31st March'11 as every one is busy in yrly closing.

1. We had already planned for our trip to Coorg and Kodaikanal in the first week of May which he promised that we can make it in club Mahindra resorts.( this was our first criteria of taking the mebership.)
2.Three days of free domestic holiday .(anytime we can avail)
3. Two weeks of free international trip to be availed within 2 yrs of time .( Earlier it was within 6 mnths but on special request , it was extended upto 2 yrs )
4. Free gift of LCD TV nad PS2.

Apart from this, he did not inform us any other criteria.

We had filled up the form and opted for 50% down payment and balance amt in EMI. He did not tell us any benefit of full down payment.

After 27th March, when our chq was not debited till 31st march, we called him. He said not to be worried and we will get the booking in resort in May. We had given the dates from 16th to 23rd May. I called him everyday to get the confirmation and every time he said not be worried as our booking in May is confirmed and will get the confirmation very soon.

Suddenly on 3rd April'11, we recd the sms that since the chq was not deposited by accounts dept till date, now ,we can planned our trip after 20th May only. If its acceptable to us , then he will dep the chq or else, he will send the chq back to us. We were shocked. When we called him, he again said that he will do something and revert to us next day. Next day again, when we called up, he again said not to be worried and our bookings are confirmed now and we will get the confirmation by the evening but as usual, we did not.

On 5th April'11, I called Chennai Corp office and spoke to Mr Nagarajan, he had taken my complaint , 'MHRIL=[protected]' , and said the the entire team had gone for conference for 2 days and no one is available. He will get back to me by 8th April.

On 8th April, I got the call from Supriya ,Vashi Office that she is sending the chq back to me courier.

So this time again, I had faced a horrible experiance with the sales person of Club Mahindra. My entire planning of summer vacation is disturbed and still not able to convince my son that we have yet to do the planning for the trip. Not aware whether we can get the booking or not.

Its a big mental harrassment and by seeing all the complaints against club Mahindra on internet, I believe some serious action should be taken against this organisation and its entire sales team. I know that people are getting harrassed by the sales target of these sales persons but to this extent......CAN HAPPEN ONLY IN CLUB MAHINDRA.

I CAN NOT ACCEPT IS VERY EASILY AND WANT SOME POSITIVE RESOLUTION.