Cool Way Refrigeration and Air Conditioner — Surcharge of Spare parts and Inefficient services
Hyderabad, Andhra Pradesh, India
Our Samsung Refrigerator had the problem of Water Leaking from the cooling vent just below the freezer, we contacted Cool Way, Shop No. 286, LIC Colony, Mehdipatnam, Hyderabad through Just Dial Services. The first Day the concerned person came immediately and changed the Deep Frosting Controller, the Bianel tube (Rs.1650/- + Rs.450/-) and the service charge as Rs. 250/- and also an year warranty. Within a week, the fridge didnot provide any cooling and all our things got spoiled. In spite of calling them frantically, there was no response from their side and the Mobile Number provided on the receipt was always switched off. Again another worker visited and he changed the Sensor at a cost of Rs.450/- and did not even provide a proper receipt. Again within few days, the fridge did not cool at all, then we contacted the Authentic Samsung Engineers who not only rectified the problem but also told us that the cost of the spare parts changed by the Cool Way Workers was more than double the Company's Price.
The Number provided on the Cash Memo by the Cool Way are - [protected] and [protected]. We tried to locate the shop but it was not tracked down. I request you to please look into the matter as early as possible and lodge a complaint against the Cool way services.
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