[Resolved]  Country Vacation(A division of Country Club(India) Ltd.) Membership of Country Vacation — Unauthorised deduction of Rs.30000/- against HDFC credit card on 07/04/2012 for vacation life membership of club

Address:South 24 Parganas, West Bengal

Ref.- Mails send to [protected]@countryvacationsmail.com
Deduction of Rs.30000/- againest HDFC credit card on 07/04/2012 for vacation life membership o[censored]r club
FROM: santosh kumar
TO: [protected]@countryvacationsmail.com
CC:customerservices.[protected]@hdfcbank.com, Thursday, 26 April 2012 7:40 PM
Sir,
I and my wife were called for publicity campaign of your company with a offer of a free gift at your club premises at Marlin Homeland, 5th fl. 18-B, Asutosh Mukherji Road, invited by Rupa Chakraborty on 07/04/12, though we saw latter on written document your office address is 86-B/2-1st floor, Gajaraj chambers, park circus connector, Topsia road, kolkata-46.
Your staff (two club representative named Himadri Roy & Biswajit Roy) placed some plans for membership of your club, verbally and with a rough white paper, no printed scheme was shown, which is suspicious.Also offered some drinks, and we accepted the drinks. On the time of discussion going on, your staff offered one scheme for Rs.71000/- and asked, was I used any credit card? What was the credit limit? I answered, I am not confirm, but it may be near about 30000/- .
Then Mr Biswajit Roy took my HDFC Card and suddenly charged the amount for Rs. 30000/-against my HDFC credit card no xxxx xxxx xxxx 9583, when my balance was Rs.26004/- only, which I found latter after some quarry , It was also surprising, on that time, the said scheme of club member-ship was for a total amount of payment of Rs 71000/- was required . How they charged my card without my consent and without any arrangement of balance amount?
The receipt was wrongly made signed by them which I disagree totally. I felt letter , I was totally trapped. This type of action against a customer is a serious misconduct, mislead the customers and totally illegal. Now I have no fund is ready for payment. As per verbal discussion, it was then stated by me that my mother was very recent released from a Nursing Home and an expenditure was done for 1(one) Lakh Approx which was paid by me and I have the documents .They agreed and said ,no,no, u not to give any payment now. But they did the wrong thing with us.
Also overdraft can not be done in any circumstances without my permission which is a very important point and a very legal issue also.
Your club staff agreed to give some Ph. nos. and name of old customer then at the table in writing, again at the outside of the gate they said it will be send by massaging. Then on that office reception on last week another senior staff said (Named Imtiaz) No ,No, It only can give our Customer Care If they think fit. What is this ,one issue and three different wrong statements.., what is the policy ? I[censored] have anything!
I informed ur representatives ( Biswajit Roy, Himadri Roy) continuously from the 1st working day (9/4/12) after the date (7/4/12) of the incident happened as I do not agree the whole process made in the wrong way and in the very unlawful manner.
All these matter said to your Sr. representative Imtiaz and asked him to cancel the transaction which was wrongly made, also other two representatives (as stated above) when called me again, I asked them for the same.
So, I request u to cancel the said transaction and arrange to refund the same to my card balance on urgent basis,otherwise I have to take the whole issue to CONSUMER FORUM/COURT, CONSUMER MINISTRY, GOVT. OF W.B. & also I have to inform the whole matter to Govt. Financial Institutes like as RBI etc., also I can go to the Higher Court because the matter is a case against PUBLIC INTEREST which are informed for your kind consideration please.
Different reminders send to Country Club, kolkata on 27/4/12, 30/4/12, 7/5/12, 11/5/12 Kindly consider the case and do the needful immediately.
With regards,

Dated-15/05/12 (Mr. Santosh Kumar Shee)
Designation- Asst. Communication Accounts Officer(Gazetted).
Office-O/o the CCA, WB Circle, Dept.of Telecom. Govt of India. 8, Esplaned East, Rear Building, Kolkata-69.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi
Can you please update on the current status of the complaint?
My parents recently had a similar experience with Country Vacations. So i just wanted to understand if these complaints are working or not.
Would highly appreciate it.

Regards
Its a clear FRAUD...If the transaction has been made from your credit card/debit card within a month or two, you can directly contact the customer care/ grievance team of your credit card bank. Since transaction has been made by CCL on false promises of EMI; so its a fraud. Make your bank understand this thing. They will void this transaction. Such cases are handled by banks through their legal team. They will get in touch with CCL and will do something for your benefit.

Regards
Dear Sir, We just viewed your experience here & the inconvenience is deeply regretted. Kindly mail the complete details of your membership & issues if any to response.[protected]@countryvacationsmail.Com, so as to help you and understand the issue better.
Dear Sir, We just viewed your experience here & the inconvenience is deeply regretted. Kindly mail the complete details of your membership & issues if any to response.[protected]@countryvacationsmail.Com, so as to help you and understand the issue better.
Hi,

its a total fraud company and will not suggest anyone to take the membership.


have you got the issue settled ? i have filed a consumer court case at mumbai and got back the entire amount.

Regards
Hi

Its a total farud company and will not suggest anyone to take the membership and also they will provide some invalid documents.
their manager and others employees(Tapash mobile no. [protected]) behaviour is totally bad. they are always treated the customer as role of street dog.
Please give him some idea to learn the way of behave.


Regards

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