[Resolved]  Croma — bad service

Address:Bangalore, Karnataka

Dear All
I bought a mobile and had given it last month for service at croma under extended warranty period(given on 20/5/12)still now i have not got it repaired .once they called me to collect it but to my surprise it was not repaired.at all.....then i started making customer complaints but nothing is happening other than some calls from store and service area.Today i have registered my 11thcomplaint.details....60 days over and counting........
1st complaint no:494514
2nd-495683
3rd-501129
4th-503613
5th-507214
6th-510698
7th-513567
8th-518805
9th-530826
10th-537641
11th-93732

gate pass no:6612
invoice no:[protected]
On Sunday(15/7/12) i went to croma after getting a call to collect the phone after repair.To my surprise again the phone is not repaired.Croma keeps surprising me an i keep filing complaints.Hope there will be an end to this.
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Aug 13, 2020
Complaint marked as Resolved 
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Croma — CROMA is charging 5.75 % as manufacturering charge

I wanted to buy ac on emi scheme . Croma is charging me 5.75 as manufacturing charge . this wont be charged when i buy on direct whole amount. Strange

Croma — not got money back for the scratch card

Sir,
I have purchased a DELL INSPIRON1545 Laptop on 6 December2009 through online booking and got a scrach card and got 3% cash back . I submitted all the paper axcept the full invoice paper of laptop , but there was no feedback from your side , could u please inform us about on my no [protected].
I have purchased one Split AC from Croma Hadapsar Pune bill no.[protected] dated 26.3.2010.

I have been charged in bill Rs. 1500 as installation.

Now when person for intallation had come, he is asking Rs. 2500 hole drilling and 750 for bracket.

you can imagine for a installation which was initially indicated for Rs. 1500 now swelled to 4750 i.e. more than three times.

I strongly object to this type of selling tactics which are certainly not expected of Croma

I demand a solution and compensation for this.

Croma — pendrive not working properly

sir, my pendrive is not working properly....its in gurantee period so i want to replace it as early as possible............
sir, my pendrive is not working properly...its in gurantee period so i want to replace it as early as possible
Namaste,
I have Purchased a Blood pressure Measuring machineof IBP from one of your outlets suddenly it stopped working and was under warranty i gave it for repair on 11/02/2012 and was committed that it would be done within 14 days but as of today i.e 02/03/2012 (21 days) no update....i have followed up time and time only assurance sir we will call you and let you know but only god knows when they will call....now what should i do wait another 21days or forget the machine&money.....if not please keep it with you i dont want it as it is a great customer service.

THANKS
RAFIQ SHAIKH
[protected]
helpless
its time for croma to down shutters
Dear Varun,

We have received your complaint and you would hear from us shortly.

Regards,
Team Croma.
this is happening at every croma store, even i bought a mobile from croma jalandhar but it became out of order on 8th day. its over 1 month now. they told me to collect my mb bt was not repaired. even they dont receive calss. really very poor service.
Believe, Croma has poor commitment. Don't buy any product from them.
I am from Supply Chain, working as manager.
My Job is to procure material for my company/clients.
Croma is the worst of any service provider, pls do not procure any product from Croma.
None of My associate do any transaction with croam all over india.
I paid entire amount for air conditioner from croma mulund mumbai, But unit came without a remote control.When i complained at the store they say u have recieved enough discount hence these kind of problems will arise in your case.HOPE LESS STAFF.Stop buying from croma.Worst place for shopping.
NEVER buy anything from CROMA RETAIL, GO TO VIJAY SALES, GO TO R MALL, GO TO RELIANCE SHOP ANYWHERE BUT NO CROMA.
At one point, I had trememdous faith in the Croma brand, being a Tata Enterprise. However, their Repairs and service division (which most likely is outsourced) is more than just PATHETIC. I bought a Croma Split a/c in Jun2011 (& thankfully bought an extended warranty). But after just one year, the a/c has started giving me so much trouble, that it is unimaginable. In two months, I had to have it serviced/repaired thrice and the third time around, it has gone for good! More than 14 days, and i still have received no revert on what the problem is or where the a/c is or what has happened to it?!

Also, as a word of caution, NEVER EVER, buy any in-house product (branded as CROMA). I am really repenting buying the Croma split a/c.
Croma a shame on the name of TATA's when it comes to offering after sales services. I have purchased as Ac with extended warranty that has not been working. I have complained over 10 days ago (registered a complaint SR [protected]) and have been continuously following up with their help line without any success for the last 10 days. The last time i had a issue they took over 20 days to have it sorted, I feel Sorry for the call center employees who have to bear with our anger and frustration thanx to a team of good for nothing service providers. This extended warranty we pay for is nothing more than a farce to siphon money from customers on the name of the TATA brand.. Don't bother paying your hard earned money to these people..

These people dont deserve a rating.. coz BAD is a understatement.

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