[Resolved] Croma — REPLACEMENT DELAYED

Ravi Sankar Iyer

from Delhi, Delhi

Address:

New Delhi, Delhi

Sir,
I have purchased a AIO Hp printer F4488 from CROMA SOUTH EXTENSION PT-2,Delhi on 11 Mar’12 in discounted rate as it was the last piece(with warranty one! as told by them) with out carton,user manual,soft ware CD. i have been provided connector cables and adoptor and the gave me down loaded software on my pendrive for installation. On installation on 13th I found the paper feeding was not proper and it pulls the paper on sided. i changed the paper and tried but after wasting 25 papers it did not corrected on own. i took it to Okhla ph-2 Hp service center for getting it corrected under warranty.
To my utter surprise, they refused said it was 720 days old and out of warranty. for replacement of the same with k209G a DOA service request no ININ[protected] dt 23/3/12 was issued by them.
On being fwd to get replacement from Croma, they have taken back with hesitation and issued a receipt for replacement gate pass no236 dt24/3/12 and still is with them only! they said a mail has been given to their supplier reg this!.
On that day and til date i have been running pillar to post for the replacement.Is any alternate solution for this? Can Hp directly intervene and replace the printer and debit the cost to Croma on behalf of Consumer? Why I being harassed for purchasing it over above the inconveniences incurring unnecessary expenditures in this regard? Kndly resolve it pls.

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Aug 13, 2020

Complaint marked as Resolved

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ashish suda

from Delhi, Delhi

June 22, 2012

The Manager
CROMA
D-14, South Ex. Part 2,
New Delhi-110049.

Sub: Complaint of Apple New iPad 64GB Wifi + CL – B1

Dear Sir,

This is to bring to your notice that I had purchased Apple New iPad 64GB Wifi dt. 17th June 2012 vide invoice no. SLF02A[protected]. I bought the I pad on 1 condition that the salesman would insert a reliance sim as well which would be activated in 4 hours.

After having made the purchase with my driving license as the proof of identity, the shop manager said that another identity proof would be required. When I expressed my inability to provide another one, and the manager insisting, I decided to return the I pad and the sim for which I had already made the payment. The m amager refused to accept it back saying that he would egt it activated for now, and send someone to collect another identity proof with a better pic,

Till date nothing has happened. The shop manager not only harassed me as the consumer on the shop floor but also made a false commitment to get my pad working while all the while he was just trying to fool me into taking the I pad on that day saying that I would have a working sim in 4 hours.

I am sorry to say that this device is not working from day one. I had informed about this to your sales executive 3 days back but, in spite of sending someone to understand and rectify the problem, your sales executive never bothered to get this sorted out.

I am feeling very much harassed after buying this product. What’s harassing me more is the customer care that has been offered. It is not like that to sell the product and achieve the sales target but it is compulsory to satisfy the customer as well.

Now I request you to take this iPad and sim back and refund my amount immediately or else I would be forced to go to the consumer court with an allegation of misleading the consumer.

Awaiting appropriate action for your end asap.