[Resolved]  Crossroad Helpline Delhi, Ncr — Escalation for no help - Privilege Member Card # 90272221/5​25

Address:North West Delhi, Delhi

Hi

My had a Privilege Member Card # 90272221/525.

Below is the summary of incident happened on On Saturday 22nd Sep 2012.

My car broke down on 12:45 pm. I called Cross road at 12:50 pm and received a complaint number #650 with resolution time of 30 mins.
1. I called Cross road again at 13:20 pm after getting no help in 30 mins. They asked me to wait for another 20 mins.
2. I called again Cross road at 13:40 pm after getting no help in 50 mins from my complaint registration. They asked me to wait for 40 mins and hanged the phone without listening to me very rudely.
3. I called them repeatedly after that but no picked my call and my call was disconnected 7 times.
4. I called a private mechanic after that who charged Rs. 250/- from me to recharge my car.
5. I had waited for 70 mins for help from Cross road but there was no proper response and I had to pay Rs. 250/- from my pocket. Also, the customer care team was very rude and was not ready to speak to me.
6. At 14:08 pm after 70 mins I had logged my complaint, Cross road representative called me and asked me to wait for another 40 mins. Means, I need to wait for 2hrs to get a fix and that too with no commitment.

I would like to know what kind of Customer service cross road team provides. It was very hot afternoon and I was with my old mother who was waiting for help in such a day light. They do not have enough facilities to fix customer problems and also they speak rudely to customers. I would like to cancel my membership and want my membership money back. Also, I would like claim Rs. 250/- which I had paid to the private mechanic.

I would like to escalate this to your department so that proper actions can be taken.

They are worst service providers in this field. Never go for them.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

I had made a payment of Rs.3539/- through Credit Card 25th-Mar-18 for HR29AE6927,
I was informed by your service executive that someone from authorized service center(within 5 km of my residence) will visit my address(H.No:1738, Sector-9, Faridabad) at 10:00-10:15 hours, on monday, will pick up the car.
I called up to remind for the pick up in the morning of 26th-Mar but was requested to again call up at 10:00 as service team was not available.
I again called up at 10:00 but was told that no booking has been done till yet, pls. call after 10:30 hours.
I had left my car at my residence itself for the service today.
Its very painful to hear such remarks from Crossroads.
But no one heard my plea & car was not serviced .I had to got the same repaired from local person.
Now I am following up with Crossroads for the refund of the payment made.
Ashish
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    Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II, New Delhi, Delhi, India - 110020
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