Crossroads Car Helpline — Poor service by Crossroads Car Helpline

Hi,
This is regarding a complaint against Crossroads Car Helpline. I want to highlight the agony that I suffered on the 30th of August, 2012 when my car broke down due to a flat tyre.

I have availed Crossroads Car Helpline service for three of my cars. My member ID is 90141834/350 and the car for which I want to raise this complaint is Hyundai Getz.

At 5-15 pm on 30th August, 2012, I called up Crossroads as I had a punctured tyre. I was assured of service in 30 mins, and the complaint number was issued to me which was 722. Till 8 pm, no mechanic turned up for repair. When I called up at 8 pm, I was told that the mechanic is getting CNG filled in his vehicle and will be reaching shortly. I again called up at 9 pm when he didn't turn up, and again the same reply was there. At 9-30, I received a call asking me to note down the number of the mechanic, I refused to do and said that I will not be calling up the mechanic as that's not my job. I had already given my mobile number and address and after 4 hours, they are asking me to note down the number of the mechanic. I waited again for half an hour and when the mechanic didn't come, I called up again at 10, only to get the reply that the mechanic is waiting in line to get CNG filled. When I scolded them, they cut the phone. I called again, and to my astonishment, I got the response that your complaint is showing as 'OK' in the system and has been catered to.
I asked them to connect me to their superviser, to which they refused. I was told to talk to a certain Devender Yadav the next morning as he is the head there. Even after calling up several time the next day, my call wasn't transferred to Devender Yadav and every time I was given the assurance that Devender will be calling back, but that never happened.
The service assured is in 30 mins time, but even after waiting for 5 hours, I did not get the service that I had paid for.
Similar case has happened some time back with my other car when the mechanic didnt come.
I want all my money refunded for all the three cars asap, as I don't want to avail the services anymore.