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[Resolved]  Ct - 29ff Sumo 29 Akai Tv — poor customer service and quality of the product

i had purchased an akai television on 1st july 2006 and the model is 29 ct 29 sd.I had lot of problems with in one year.when i called the customer support and they came to my house and tried to repair my televisions picture tube and in front of me it exploded and the service engineer told me that the picture tube had gone and also need Rs 350 as service charge.i had paid the amount and he told me that the same picture tube is not available so i had to give Rs 4500 for the new akai television and i paid that amount also and they gave a new tv called sumo 29 flat screen tv, what they called, yet i dont that is it new or refurbished.they gave me the tv on 11/9/2007 and i had a complaint with in 6 months as i had got problems with the viewing of pictures, ie when in use the tv the picture is dark.i had called the service franchise one week before one week and till now they didnt came to rectify the problem.I am very much disatisfied with the reputation of the company and there service.I am planning to file a complaint against akai in the consumer protection counsil and also planning to give public ads against this company.I stongly feel that the company cannot go on like this, and i will take any steps against this company who is cheating the customers.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet

Comments

Der Sir

I have purchased A telivision Set "Akai ctvct6404c Sr. no is[protected]"

From Sharma Electricals & Electronics
96/2 main Bazar patparganj Delhi-110091
Purchase Dated -12/10/2009

Sir Now this tv set some Compleant
1.When on this tv set an small spot is Displyed Above the Screen.
2.A line is displaied Center the screen.
3.tv set automaticaly of after 15 seconds
.A list of Service center in Delhi which i email "[protected]@videoconmail.com" not in ctive mail
So What i should do them
Please help me

Yours
Prem kaushik
[protected]@rediffmail.com
My Mobile no is [protected], [protected]
My T.V Have Problem
1. otomate on / of

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