[Resolved] Datawind Aakash — Faulty Product delivered and product within warranty and still no service provided or replaced | |||
Hi, My name is keshav, I want to make a complaint against the Datawind company for delivering me a faulty product The government backed AAKASH Tablet (Ubislate 7). The said product was delivered to be on 10 February and from day 1 it has not been functional. I had made multiple attempts to contact the customer support number and also send couple of emails to [protected]@datawind.com. I haven't received any email response nor have received any phone call. The customer support number - [protected] or [protected] 9am – 9:00pm are of no use as they are always busy. I have gone through a lot of trauma for almost a month now, i am not sure if they are going to help me in any ways even though the product is within warranty, i am unable to find a service center in Bangalore to get this fixed. This forum is my last hope to look into this issue. Model No: DW-UBT7i- SURFERTOUCH-7 (LCAD) Serial number of Tablet P[protected] I could be reached on keshav.[protected]@ymail.com ( Mobile- [protected]) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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+91 18 3514 1330 (India)
+1 855 3282 9463 (North America)
108-109, G.K. House, Futuristic Solutions Research & Development Private Limited, Sant Nagar, New Delhi, Delhi, India - 110065
If you are still facing any problem, For issues with usage of the device please call our Technical Support Helpline at [protected] or [protected], 9:00am – 9:00pm IST. Our trained technical staff will help troubleshoot and address any issues and if required, the device will be replaced with a new one.
If these numbers are not reachable please be patient and try again as the customer service number is experiencing a very heavy call volume. We apologize for the inconvenience caused. We are working hard to increase our capacity to handle this call volume. You can also reach us via email at [protected]@datawind.com and we will contact you.
Thanks,
Team Datawind