Dell — FAULTY LAPTOP

 
12 Reviews
Bangalore, Bangalore District, Karnataka, India
 fragrnz
The Laptop which I purchased from DELL, in the month of August 2010, has been faulty. I have contacted Dell Technical support regarding the issue of System shut down & restarting. They have neither recorded the complain nor have they solved the problem. Now when my daddy who is a editor of a news paper has asked them repeatedly for a whole syatem replace ment Dell technical department& the Escallations department have been very rude & unruly with my daddy who is elderly. No justice has been made for the money which we have paid for the laptop.Please help me get a replacement of the whole unit laptop as there has been n- number of problems. Several issues of the laptop which is supposed to be a new unit ,of which I have records. I want justice for the money spent on the laptop.
Complaint comments  11 Comments     Updated: Share0Tweet0

Comments

I have purchase brand new Dell Insprion Mini 10.1 laptop in June 2009. The company claims to provide next day service in metro. Now My laptop is not turning ON. I logged the complaint with Dell toll free & also mailed them the problem. But since last 8 days I didnot get any reply from dell. When I try to use the chat with technical service it shows that there representatives alwasy busy. I suspect that this service doesnot ever exist. I only get one reply that to not complete that some part of your laptop is faulty & is being imported from singapore & it may take 14 to 18 days. SO what's use of warranty. I am now demading dell for complete replacment of this faulty piece with new one. But I am not able to find proper person to talk with. Can You help me in this case? I feel being cheated by Dell now.
Even I have bought a brand new dell laptop and the same problem has ocurrred to me...my laptop doesnt start.
When I called them up they said it will take 1-2 working days to for the technical support. Now they say it will take 1 week.. thats [censored]ing ridiculous.
To,

Dell Computer India Pvt. Ltd.
12/1, Divyasri Green,
Inner Ring Road, Domlur,
Bangalore
Ph: +[protected]

Sub: - Problems related to Laptops of Model Latitude D830, Purchased from you.

Dear Sir,
The executives of SJVN Limited purchased Dell Make laptops from you in the month of June 2008. As you know that at Jhakri station only, the no. of laptops purchased of the model no. Latitude D830 is 70 to 80 approx.
It is to inform that 90 % of the laptops purchased from you are facing problems of different kind. The problems being faced are as under:-
1. Unexpected shutdown followed by blue screen. The problem is very frequent.
2. RAM Problems, RAM of two to three persons has been replaced by dell representative.
3. Hard Disc Problems, Hard Disc of 3 to 4 persons changed.
4. Keypad Problems, the keys of the keypads almost of 50% laptops are reporting the problem.
5. The AC Adaptor, the adaptors of 7 to 10 people has been replaced.
6. Battery getting dead just within one or two months from the date of expiry of warranty period without giving any indication like short backup.
In addition to above mentioned problems, few other problems are also noticed e.g. three to four pixels of the screen are missing out, slow performance even with 4GB RAM. The list of the employees who has purchased your laptops and problems faced by them is attached herewith for your kind reference.
It is to inform that, in SJVN Limited Laptops are purchased on four year basis and the quantity is increasing day by day as the no. of employees is increasing. We had purchased the dell laptops instead of other reputed makes available in the market only because of the after sale services of dell and we have no doubt regarding the after sale services. The services are good but the problem faced by the users of laptops at Jhakri has raised questions on the quality of the laptops supplied by the dell.
Further, the laptops supplied by you are covered for three years warranty and nowhere it is written that warranty is exclusive of battery.

Due to above reasons you are requested to look into the matter, have suitable discussion with the dell and replace the faulty parts / laptops at the earliest in order to have good relation in future. Failing with suitable action as deemed fit as per the consumer norms shall be taken against you as well as dell.
Looking for a good and healthy response and relationship from your end please.

DELL INDIA — faulty laptops

i purchased dell xps 1330 laptop for 78000 from dell India. it worked fine for 1 year till the warranty was active.
After my warranty expired it started giving heating problem it automatically shuts after 1 1/2 use. they asked me to pay 17000 rs. for renewing warranty and replacement parts. they had changed motherboard and heat sink 4 times but the problem is not solved. It Seems that these americans are dumping old and defective goods in India. pz. help me out
My Laptop is not booting and when I reach Dell Service for resolving the issue, they suggested me to contact for Dell Onsite Service. No justice has been made for the money which we have paid for the laptop. I want justice for the money spent on the laptop.
KInd attention Mr. Nitish: With reference to the above, as soon as your supervisor Mr. Mandeep amd Mr. Mukesh spoke to me, regarding giving it for service, i have given it to the recommended service centre immediately. They have called me and informed that the mother Board is damaged, after which i had sent a mail back to u, regarding the same. Again the same two people called me, and said that the mother board only would be repaired, to which i had asked for a replacement of the system, as from day one the system has a problem. It has not worked for even a day. I had made a call to you a few months back and had clearly mentioned the problems as mentioned below at that point, after which i got a call back from your technical people for online support. That time, itself i insisted, that it was a hardware problem, but they said, do the software corrections and things should be ok. But nothing happened. Every person who knows something about a computer, will know, that a shock from a system, or the system not getting on, or none of the softwares working, or the system going off on sleep mode, just after it decides to get on, and not coming back, are all not software issues. Why would anyone pay Rs. 60000/- and keep a system which has been damaged from day one. why would i accept a replacement of mother board only. My daughter who is a student of architecture, has a lot of work to be done on the system, but even after spending more than 1/2 a lakh of rupees, she has been suffering and not been able to do justice to her course and has been depending on others for her work. You very easily said you have closed the case, when i am asking for a replacement. You still have not been able to address, why there is current passing through and we are getting a shock on touching the system. Would you take up the responsibility, if the systems blows up, or if there is any physical damage to any human or otherwise. Awaiting a favourable response from your side to avoid any unpleasantness. Thank you. Regards, Geetha On Wednesday, 10 September 2014 1:38 PM, NITISH_RAJEEV <[protected]@dell.com> wrote: Dear Mam, Thank you for your recent contact with Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system. The following information is related to your recent call: Service Request Number[protected] As discussed we will have the system repaired as per Dell’s warranty terms and conditions. Below mentioned are the options to have the system repaired. • Dell to depute an engineer with the relevant replacement parts to have the issue resolved. • You can leave the system at a Dell service center and have the issue resolved. Kindly advice the best option for you, so that we can have the issue fixed at the earliest. We regret to inform you that we will not be able to provide you a system replacement. Kindly revert to this mail if you require any help in fixing the current issue with the system. The case has been closed from our end at this time however will be reopened on receiving your reply. For any NEW technical issues, please contact Dell Technical Support at[protected] with your system in front of you. For faster connectivity with the Service Representative, please have your Express Service Code ready for punching in the IVR. Express Service Code is located at the bottom of the laptop or on the side/ behind the CPU/Tower for Desktop. For basic troubleshooting of technical issues related to your laptop/desktop computer you could also log on to our support site http://dell.to/15Dn0el You may also visit http://dell.to/14R0BV2 to access Drivers, Order Status, Manuals or other information regarding your system. For Automatic Updates, Timely Alerts, Diagnostics, Self-help and Backup and Recovery Options, please download http://dell.to/19bgZT9 Setting Up My Dell – Windows 7/ Windows 8 Upon opening My Dell for the first time you will be prompted to select the options that enable Automatic Updates. Be sure to scroll all the way down and check the below mentioned 2 boxes to enable Automatic Updates and Alerts. Then click OK. • I allow my system to receive these updates and alerts. • I allow Dell to collect Service Tag and other system usage data as described above. If My Dell is already installed, follow the steps below to verify that you have opted for Automatic Updates and Alerts. • Open My Dell • Click the Settings Icon • Click Personalization on the left • Ensure both options are checked • Click done Please follow us on YouTube for online video support http://dell.to/13ijS47 Your satisfaction is very important to us. Thank you for choosing Dell. Regards, Nitish Rajeev ------ Please do not remove your unique tracking number! ------ <<#[protected]#>>
The above is a mail sent to dell after recieving a mail from them. MY laptop has not worked from the word go and now they say they will only replace the Mother board and not replace the system as requested by me. I want to know, y i should get a repaired system for 60000Rs. I could have might as well bought an used system for less than 1/4 of the price.

screen appearing black and white at startup

When I am operating my system after operating its screen appears black and white and after sometime it gets normal and sometimes this screen appears black and white in between also

issue with my dell inspiron 5547 laptop speaker

my laptop's speaker is not performing there is some distubance every time. my laptop is still in the warranty period .

Laptop Missing Complaint

Hello, My Dell Vostro laptop has been stolen before 3-4 months ago. I have raised missing complaint in local area police station. Could you please guide and help me to find my stolen laptop? Regards Arti Narole

no response regarding offet

I registered for offer at celebrate dellse but no response was given back to us. I mailed at their site but they didnt mailed me back too. My service tag is 8Q5C812. I bought me laptop on 21 oct n registerd on 25.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    4%
    Complaints
    1885
    Pending
    11
    Resolved
    55
    phone
    +91 80 2506 8026
    location
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    Dell - FAULTY LAPTOP