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[Resolved]  Dell — Dell Laptops come with faulty parts and design

I purchased a dell laptop 2 years ago. The model is XPS M1210. It has an NVIDIA GeForce 7400 graphics card inbuilt. From the day I purchased it, the graphics cards was a problem. It used to get heated up and the screen goes blank. After sometime it comes back with an message telling that, the graphics card crashed and windows has recovered it. As the windows recovered it, I assumed that it was a problem with windows and not the graphics card. But exactly after 2 years and 20 days, the graphics card completely crashed.

I browsed the internet and found out that all the people who have purchased this particular model had a problem. It was a design issue. The heat from the processer affects the graphics cards, so it crashes. The only solution is to change the entire mother board. But that will cost Rs 20, 000.

I had an warranty for 1 year and it expired on March 2008. Now I call them up and tell that, your design and spare parts are faulty. Its a fault on Dell's part so you much change me. They accept that its a design fault but still they will not change it unless I pay the full amount.

A big company like Dell must sell quality products which are tested and passed via quality check. If by mistake, they have sold faulty parts, they must come forward and replace it with proper parts.

I will not advice anybody to buy any Dell product. They are highly money minded and they dont care about the customers and the quality of the product.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

Comments

HELLO I AM DHARMIK FROM AHMEDABAD GUJARAT INDIA.I HAVE COMPLAINED.I PURCHASED A DELL INSPIRION15" BEFORE TEN DAYS. IN THIS LAPTOP ON THE SCREEN ONE PIXEL BECOME A BLANK FROM THE COMPANY FAULT.SO MY LAPTOP IS AS IT IS IN PACKING.SO I REQUEST TO YOU PLEASE SEND A COMPANY FELLOW AS POSSIBLE AS SOON TO SEE AND SOUL MY PROBLEM.THIS IS MY KINDLY REQUEST TO YOU.

Dell/Laptop — Faulty Laptop

I purchase my laptop on dated 08/02/10... in my laptop there is some hardware problem... its dvd wrter not working properly ... it have opning problem.. its push buttn not working .... pl change my laptop as soon as possible...
I have purchased the laptop on 20/06/2009 and 1 year warranty ... There is problem in my Laptop... CD&DVD writer, touch pad and adapter is not working properly from last 6 months...I have complained about these problems to company, by telephonic, But till i have not get any service.

So Please change my laptop as soon as possible.
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    Dell India
    Customer Care Service
    Customer satisfaction rating
    29%
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    721
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