[Resolved] Dell — Dell Laptops come with faulty parts and design
I purchased a dell laptop 2 years ago. The model is XPS M1210. It has an NVIDIA GeForce 7400 graphics card inbuilt. From the day I purchased it, the graphics cards was a problem. It used to get heated up and the screen goes blank. After sometime it comes back with an message telling that, the graphics card crashed and windows has recovered it. As the windows recovered it, I assumed that it was a problem with windows and not the graphics card. But exactly after 2 years and 20 days, the graphics card completely crashed.
I browsed the internet and found out that all the people who have purchased this particular model had a problem. It was a design issue. The heat from the processer affects the graphics cards, so it crashes. The only solution is to change the entire mother board. But that will cost Rs 20, 000.
I had an warranty for 1 year and it expired on March 2008. Now I call them up and tell that, your design and spare parts are faulty. Its a fault on Dell's part so you much change me. They accept that its a design fault but still they will not change it unless I pay the full amount.
A big company like Dell must sell quality products which are tested and passed via quality check. If by mistake, they have sold faulty parts, they must come forward and replace it with proper parts.
I will not advice anybody to buy any Dell product. They are highly money minded and they dont care about the customers and the quality of the product.
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Aug 14, 2020Complaint marked as Resolved