Dell — dell laptop startup problem

laptop has gotten startup repair problem ...laptop gets switch off on its own wen its restarted...
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Dear Sir :
It is intimated that I have been purchage LAP TOP vide service tag No [protected]
on 20 May 2008 from SR computers, SAUGOR (MP) .
Problem :-
Key board o[censored]P / DOWN buttens (ie Arrows buttens ) are not functioning nor moving Up /Down.In view of you are request send Service Engr For repair the same pl. Contact mobile No : [protected].
Thanking you.
in my opinion dell is among worse service provider. i will never recommond dell 9 cell battery. in my inspiron 1525(service tag GB9H1BS) which is brought in march 2008. i am having 9 cell battery with 1 yrs waranty. since last 3 months my battery is just charging 61% with a backup of 30 minutes. i called them several times but they did not turned up. they are saying this is a user problem and the will not change it. how can be a battery only partially charged.
when i start my Laptop i could c only black screen...
i have the same problem with my desktop

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