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[Resolved]  Dell Laptop Computer / Windows Xp — Dell Hard drive failure... again

I have applied for two laptops, one is for amandeep singh, and second is for me. On the same day and same time through one cheque. NOw the cheque has been cleared and till date only one laptop is delievered and second is not which is for me. I am daily mailing to mahesh badam and abhiruchi. But even they ar not replying on email and not picking up their phones. so they are working with dell india a very big reputed company, but they do not know how to attend customers. So I am requesting you to kindly take necessary action against them and delivered the laptop. My order no is 2279392. Otherwise I am having all proofs that your company people are harrasing me and not delievring the laptop. waiting for the positive response. that is of dell india.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  13 CommentsShareTweet

Comments

Dell Computers — Refused to supply laoptop at agreed price

On 03.11.2008, Dell offered a loptop branded VOSTRO 1310 for Rs 38, 800. I placed order for the same. Immediatly i received a refernce/ Order no. After half an hour i received a call from Dell Salesperson from Bangalore. he asked for confimration of the order, Confirmation of the Address and lots of other things. I confimred the order and whatever was asked by him. Later in the day when i enquired about my order status, Dell people informed me that the i will have to pay rs 56, 000 for the same. When I quoted the price advertised on website, they refused to honour the price. I asked them that Dell has confirmed the order for advertised price, why are they going back. Now dell people are not answering my mails and concerned person is not giving contact details of his seniors. Please ask dell people to supply the material at agreed price.

Dell Computers — Excess Charge of Spare Parts

Sir,

I ordered Fan and Heat Sync through Dell Customer Care for my Dell Inspiron 1300.

Mr. Babu sent me the Quotation of Rs.2392/- and when their engineer came to fix the parts he gave me the Delivery note of Rs.400/- for both the parts.

Now when i spoke to Mr.Babu for the confusion, he said that company charges extra for the Urgent Delivery and if i would have waited for 16days Company would have charged me Rs.400/- only. Now whose responsibility is this to inform us about this cost difference upfrontly. Isn't company liable to disclose all the informations to the customers. I never required these parts on urgent base and nobody ever took such confirmation from me.

Now when i have already paid to Dell now they are imposing the things on me. Why should a customer bear for the mistakes done by the Company's representative.


Regards,

Atul Jindal
424, Sector 13
Hisar
Ph: [protected]
cmputer
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Dell Computers — Compelling to buy new license

Hello Sir,

I am planning to buy a new laptop. So, when I browsed dell's website to select a model, they all
are coming with new windows vista license.

My complaint is that, I already have a license for Windows Vista Home Premium and I really don't want to buy a new one. I only wanted a new laptop not a new license then why should I buy a new one ??

It's all against consumer rights !!

They should give the option of :
>> Windows
>> No Operating System

But they can't compell me for Windows !! That's Unfair !!

Hope u will see to the matter

Thanking You
Yugal Jindle
I faced a similar problem with my Dell laptop. The laptop was delivered to me after a month from the promised date of delivery. The worst part was that there were no updated ever from the Dell. I had to call them everytine to get an update. Even after writing esclation mails to Mahesh Badam and Sarat, there was hardly any impact. After writing a couple of more mails, they finally delivered it to me. For the delay caused, they promised me a gift to compensate but its been more than 4 months since, and I have not yer received it. Now when ever I call them, they simply dont answer my calls or give lame excuses and valueless commitments. All together I have had/having a pathetic experience with Dell India.
It seems that Dell values their customer only till the payment is done and after that, you have to depend upon their grace.
i agree to this.. even the worst manager was bal chand. He is one son of a , who promised to give a mouse free and till date havn't given it. through one of the sales guy i came to know that he's always bussy sleeping in the pussy of amanda david (one of the sales girl there) and never answer customer calls.

Dell Computers — old computer being sold

Hi,
I bought a brand new laptop dell laptop studio 3 graphite grey (B116) on 13th July 2010. Just after 15 days I am getting a lot of problem in recharging my laptop and sometimes it shuts down on its own. I called up dell service centre no. as i though my laptop will be in the warranty period however they told me its a 2 year old machine and the address written on it is of some one else. i am really pissed of with this as i was not told that it is an old machine and will give trouble. i am still not sure if i am the first time user. i called up the service number of vijay sales many times but either they give the number which doesn't work or hang up. I am very upset and hence filing a complain in consumer court.
Aditi Ndegi

Dell Computers — FAILURE OF LAPTOP

I "SACHIN NAGORI" WORKING AS Sr. SOFTWARE ENGINEER, IN TELCOM SECTOR HAVE PUCHASE THE DELL LAPTOP - VOSTRO 1510 IN APRIL 2009. WITH IN TWO-THREE MONTHS ITS DVD-RW GOT FAILURE. AFTER CONTINUOUS CALL TO DELL-TECHNICAL SUPPORT AND REGULAR FOLOW UP FROM MY SIDE, DEEL REPLACE THE DVD-RW.
NOW AGAIN AFTER 1YEAR-3 MONTH, SYSTEM GOT FAILURE AGAIN.
POWER OFF THE LAPTOP IS NOT GETTING ON. AFTER GETTING IN CONTACT WITH DELL-TECHNICAL SUPPORT THEY ASKED ME TO PERFORM SOME CHECKS ON THE LAOPTOP TO KNOW THE PROBLEM AND THEN LATER THEY CONCLUDED THAT MOTHERBOARD HAS GOT FAILURE.

I SEEMS TO BE DISGUSTING THE LAPTOP OF THE DELL, THE BRAND NAME ALL OVER THE WORLD. THEITR LAPTOPS GET FAIL IN FEW MONTHS THIS CONCLUDE THAT NO ONE SHOULD RELIA ON THE DELL.

NOW DELL TECHNICAL TEAM IS ASKING FOR Rs. 16000/- FOR THE MAOTHERBOARD.


ITS BIG SHAME ON DELL. THIS SHOWS SHOW MUCH DELL PRODUCTS ARE RELIABLE IN THE MARKET.
sir this attitude of a reputed company is not good as i am still waiting for a solution to my problem and waiting anxiously for your reply




[protected][protected][protected][protected]
From: gops ok <[protected]@yahoo.com>
To: India_Cons_TechSupp <[protected]@dell.com>
Cc: [protected]@yahoo.com
Sent: Fri, October 15, 2010 8:07:28 AM
Subject: Re: Case no : 5445892***Ashwin Paliwal**Parvez (KMM12292446I23241L0KM)


sir related to my case no. 5445892 i have not yet got any saloution and due to this i am having a lot of problem regarding my dvd. drive. first of all not being able to access any programmes, softwares, etc . secondly there is a lot of sound from the dvd. writer side during the entire functioning of the laptop from the very time i start the computer and there is a lot of vibration on the body part of the computer near the dvd. drive portion. now sir before this turns into a major problem i would be very very greatfull to you and your company if my problem is sorted out the soonest and fastest from the dealer you have in nepal. i am anxiously waiting for you to reply to my this mail and i know that you all being a responsible company will seriously look into my matter and give me saloution to my fastest. your goodwill and reputation will definately count in this case as i am also a big pramotor of your BRAND here in nepal amongst my known ones. finally THANKING YOU with great hopes.




[protected][protected][protected][protected]
From: gops ok <[protected]@yahoo.com>
To: India_Cons_TechSupp <[protected]@dell.com>
Cc: [protected]@yahoo.com
Sent: Sun, September 26, 2010 3:50:21 PM
Subject: Re: Case no : 5445892***Ashwin Paliwal**Parvez (KMM12292446I23241L0KM)


sir since i am having problem with my dvd writer and all my works have come to a stop due to its non-functioning and the number given is incorreect for nepal +[protected] i dont know if any digits infront of this no. has to be added or not. so you can understand my needs and now under this situation every time is appropriate for a visit to my place and my contact no. is +977-[protected] and +977-[protected] and my case no. is 5445892




[protected][protected][protected][protected]
From: India_Cons_TechSupp <[protected]@dell.com>
To: [protected]@yahoo.com
Sent: Sun, September 26, 2010 3:40:09 PM
Subject: Case no : 5445892***Ashwin Paliwal**Parvez (KMM12292446I23241L0KM)



Dear Customer,


As per our discussion pls find the below mentioned number for Dell Technical Support in Nepal

+[protected].


Thank you for contacting Dell's Technical Support. It was pleasure working with you in our attempt to resolve your system issue.
Also, I would like to keep you informed, I have personally owned this case till the time we resolve your system issue.
As informed, either me or one of my expert Engineer will call you back on committed time, in case if you want an early callback then please reply this mail.
Please do not change the subject line. Changing the subject line will cause routing problems with the email back to Dell. Please include the following information in the BODY of the email message:
1. Best time to reach you
2. Include your phone number
3. Include your case # CASE NUMBER in the email message


Respectfully,
ASHWIN PALIWAL
Dell Consumer India Technical Support

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