Comments
Dell are one big time looser. I am a student and my studies suffer from it. They have given me faulty laptops not once but twice. Both of them are garbage boxes. Don't ever buy it. I would be glad if the company is sued heavily time to time to check on qualtiy. The parts they replace are refurbished and faulty. Everything is made in China. The forum should look into the matter and get all these guys (including me) a refund. Never buy a dell unless you want more troubles. Their cdroms are totally useless.
Deel — Notebook
I bought the Dell notebook.But it didn't work well
So I called several time
They said aways just wait
DELL INDIA — Inability of Dell Technician to resolve problem
I am having problem with my Dell Laptop Studio 1558 Model. The laptop is getting shutdown whenever I switch on or switch off the AC adapter. I am complaining regularly about this problem to dell technician from last two months but problem is not solved till now. They have replaced my motherboard, cd/dvd drive, ram, and battery but no use. Now my warranty is about to expire and now they are just postponing the visit of technician by giving different reasons. Last time I had complained on 25th of January but till now that is upto 1st of February there is nothing progress or update for my problem. So I would like to request all to think before you buy a Dell product I am facing exatcly the same problem with my 5 months old Inspiron laptop and not able to get any support from the Dell service team b/c I am currently in Japan. can you please share what is your current situation?
I am planning to send my laptop to India as they have refused to extend any support here in Japan and asking me to get in touch with the Japan Dell Service team who are unable to find any details of my laptop b/c it is registed in India.
S K Pandey
Japan (New Delhi, India)
I am planning to send my laptop to India as they have refused to extend any support here in Japan and asking me to get in touch with the Japan Dell Service team who are unable to find any details of my laptop b/c it is registed in India.
S K Pandey
Japan (New Delhi, India)
i paid advence n yet no prooper response
DELL — laptop mfg problem
I have purchase my vostro laptop 3nov 2010, within12day's mother board & screen r currptit is under guaranttee period & i want by laptop to be change
Hi shahzadonly4u,
Hello, I am Gautam from the Dell Social Media outreach team.
Please accept our apologies for any inconvenience faced due to misses from Dell. It is unfortunate that you have experienced multiple issues with your Dell system.
I would appreciate you if you share your system service tag so that I can check the system details to assist you further.
And you may find the service tag
**on the bottom of the laptop on the white sticker
**it’s a seven digit alphanumeric code which ends with BS or number 1.
If in case you do face any challenges in the process, please feel free to contact me directly by sending me a reply to this blog or marking me an email.
[protected]@dell.com
We would recommend you do not post your private information on a public forum.
Thanks & Regards
Dell_Gautam_H
Dell Social Media Responder
Hello, I am Gautam from the Dell Social Media outreach team.
Please accept our apologies for any inconvenience faced due to misses from Dell. It is unfortunate that you have experienced multiple issues with your Dell system.
I would appreciate you if you share your system service tag so that I can check the system details to assist you further.
And you may find the service tag
**on the bottom of the laptop on the white sticker
**it’s a seven digit alphanumeric code which ends with BS or number 1.
If in case you do face any challenges in the process, please feel free to contact me directly by sending me a reply to this blog or marking me an email.
[protected]@dell.com
We would recommend you do not post your private information on a public forum.
Thanks & Regards
Dell_Gautam_H
Dell Social Media Responder
Dear Gautam
My Service tag no is 6LK1WS1
I'm really frustrated with the machine you manufacture.
System freezing and touch pad issues is still there. Last time hard disk got changed and now this touch pad is going to be changed.
Speaker already stopped working properly.
I don't understand whats working fine in this laptop. In 2 months my laptop is again going to be opened & remotely access by dell tech support.
Some one Rahul ([protected]@dell.com) from dell team trying to experiment for a week with new new software that too was not digitally signed on my system. After experimenting on my system on 2nd April from around 5:45 Pm till 7:20 (Aprrox), he said use it for a day will call you in between 12pm to 5 pm.
And trust me or not the system was almost freeze, the mouse that sometimes move got stuck. I have to uninstall the drives reinstall others.
I felt I'm the best techi for my lappy than this dell support engineer.
I really don't want this machine to get repaired. If there is problem in this laptop and that too with manufacturing defects Why should I
suffer the losses. I have paid full amount and still it look like I took on EMI.
Gautam I'm really very serious this time, I need my laptop completely replaced or without opening the system get this machine fit and fine
Alternatively, You can have the Status with Dispatch Reference No. SER –[protected] Also
Rgds
Shahzad Haroon
[protected]
My Service tag no is 6LK1WS1
I'm really frustrated with the machine you manufacture.
System freezing and touch pad issues is still there. Last time hard disk got changed and now this touch pad is going to be changed.
Speaker already stopped working properly.
I don't understand whats working fine in this laptop. In 2 months my laptop is again going to be opened & remotely access by dell tech support.
Some one Rahul ([protected]@dell.com) from dell team trying to experiment for a week with new new software that too was not digitally signed on my system. After experimenting on my system on 2nd April from around 5:45 Pm till 7:20 (Aprrox), he said use it for a day will call you in between 12pm to 5 pm.
And trust me or not the system was almost freeze, the mouse that sometimes move got stuck. I have to uninstall the drives reinstall others.
I felt I'm the best techi for my lappy than this dell support engineer.
I really don't want this machine to get repaired. If there is problem in this laptop and that too with manufacturing defects Why should I
suffer the losses. I have paid full amount and still it look like I took on EMI.
Gautam I'm really very serious this time, I need my laptop completely replaced or without opening the system get this machine fit and fine
Alternatively, You can have the Status with Dispatch Reference No. SER –[protected] Also
Rgds
Shahzad Haroon
[protected]
Hi Shahzad,
Hello, I am Gautam from the Dell Social Media outreach team. Sincere apologies for the trouble you have been through. Thank you for providing the system details. I understand that this case has been escalated to our Resolution team and they are working on the case. I can see a service is scheduled for part replacement reference to SER[protected] and onsite technician tried to contact you to fix an appointment for the same.
I will also keep a personal follow up on this from my end. Be Rest assured we will provide you the best possible resolution. Feel free to get in touch with me in case of any questions or concerns.
Thanks & Regards
Dell_Gautam_H
Dell Social Media Responder
Hello, I am Gautam from the Dell Social Media outreach team. Sincere apologies for the trouble you have been through. Thank you for providing the system details. I understand that this case has been escalated to our Resolution team and they are working on the case. I can see a service is scheduled for part replacement reference to SER[protected] and onsite technician tried to contact you to fix an appointment for the same.
I will also keep a personal follow up on this from my end. Be Rest assured we will provide you the best possible resolution. Feel free to get in touch with me in case of any questions or concerns.
Thanks & Regards
Dell_Gautam_H
Dell Social Media Responder
Dear Mr. Gautam,
Service tag no-378RYX1
First of all, as conveyed by your sales person (Mr. Monu Chauhan) that the laptop would be dispatched through fedex or some other reputed courrier, but I got it from speed post and moreover I had to collect it from my nearest post office.Second thing, the key pad is not properly fitted.Third thing, whenever I press @ key it automatically takes " key.Fourth thing, CD drive is not opening.And the most important whenever I needed support from your allocated sales person, he was not picking up my call.Importantly, this laptop has been supplied to me without final checking at your end.Frankly speaking, I opted dell because of it's quality product and after sales services but you people have proved that to buy a dell laptop online was a wrong decision.So, thanks for giving me such a pathetic experience with dell.Kindly replace my faulty set without any delay on top priority basis.
Bhavesh Kumar [protected]
Service tag no-378RYX1
First of all, as conveyed by your sales person (Mr. Monu Chauhan) that the laptop would be dispatched through fedex or some other reputed courrier, but I got it from speed post and moreover I had to collect it from my nearest post office.Second thing, the key pad is not properly fitted.Third thing, whenever I press @ key it automatically takes " key.Fourth thing, CD drive is not opening.And the most important whenever I needed support from your allocated sales person, he was not picking up my call.Importantly, this laptop has been supplied to me without final checking at your end.Frankly speaking, I opted dell because of it's quality product and after sales services but you people have proved that to buy a dell laptop online was a wrong decision.So, thanks for giving me such a pathetic experience with dell.Kindly replace my faulty set without any delay on top priority basis.
Bhavesh Kumar [protected]
Issue with Software
We are having problem in our Dell PC.Can you fix as earliest as Possible.There is a problem with Software functioning.[protected] is my mob nolan cable port problem
sir, in my laptop lan cable port is not work becoz of some problem in it and i want to change my lan cable port.MONITOR COMPLAINT
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Dell Laptop — Manufacturing defect
I have purchased a Dell Laptop with TAg no.HY275BS from Dell Computers last week only and there is a manufacturing defect in my Laptop as keys of the keyboard are not working properly e.g. if i want to type @ it types " and Alt key is not working properly.PFA the screen shot of my complaint number to Dell. please help.
With regards
Manoj Kumar
manoj.[protected]@yahoo.co.uk