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Dell — support

This is Mahesh Gutha,

I have given my laptop for service on 5th July in dell authorized service center near domlur. They told within three working days you will get a call. On 12th I have got a call saying ODD, HDD and BZL needs replacement and asked me to pay 11000 INR to proceed with service. I have paid the amount on 16th July through online transfer , When I called them they told my laptop will be delivered by 19th July. But on 19th July I have got a mail saying my laptop will be delivered by 6th august which is almost 1 month from the date I gave my laptop. When I called them again they told we will refund your amount and we will not be able to do service because of non availability of parts. I don’t understand why they asked for money when they don’t have parts available. When I asked is it not your responsibility to do service , they are saying that dell laptop comes with a life of 3 years only and we will not support after that. Then why they accepted for service.

i have bought my laptop on 15th July 2010 and I have given my laptop for service on 5th July 2013 , They intentionally delayed the service andy they told 3 years are over and we will not support.

Service tag : 8R8B6BS

This is my second dell laptop and I would not suggest any one to buy dell again as it wont work/no support or parts will be available after 3 years.

If that is the case , they should clearly mentioned 3years life on their products.

Regards
Mahesh
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    Dell India Phone
    +91 80 2506 8026
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    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071