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[Resolved]  Deutsche Bank Credit Card — Credit limit.

Dear Sir,

I would like to Lodge a complain against the Deutsche bank Gold Credit card No.[protected] .I am holding this card for last 5 months .Suddenly on last month due to my mistake the cheque of my credit card got bounce due to mis match of the amount in words and the amount written in the column. As soon as i come to know about it immediately with in 24hrs i cleared the amount. This month i got a bill in which the bank has charge a fine for the bounce in the Cheque. I cleared that bill also with immediate effect. Suddenly the very next day a SMS is send to me in my mobile and i have been informed that my credit limit is slashed down from Rs.60000 to Rs.10000. When i call up customer care to know what went wrong i am being informed that my useage in my card is not very high so the credit limit is slashed. Immediately i told the customer care to cancel my card and from now on i will not be using it any more nor i will recommand it to any one in future. Its really a disgraceful service.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet

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Hi,

Even I was offered a Gold credit card from Deutsche Bank. Within 3 days of receiving the card, I had a call saying my card was cancelled due to wrong information provided about the credit limit on my existing card from another bank. The customer service took over 10 days to activate the card again after I provided complete information and proof all over again about my existing limit on the other card.

Though rather disappointed with their poor service and delayed response, I continued to retain the card. However, within the next month the customer service informed me that my credit limit has been slashed to 10000 from the previous 65000, and did not mention any reason for doing so. I cancelled the card immediately as I am not happy with their pathetic service.

Very bad customer service and response from Deutsche Bank.

Deutsche Bank Credit Card — Credit Card

Back in July-Aug2008 i estlabished a credit card relation with this bank, Deutsche Bank. though i was told to receive credit limit of at least 1lakh but was awarded not even half of it. Fine by me. I got the card (its NOT my first card), and as we all do initially we use new card for small transactions.. i did the same to get familiar with the hidden charges if any. and i paid dues in full. All went smooth so i decided to use as per my usage. And guess wht one day when I was on the way to shop, around Diwali, and i receive a SMS saying your credit limit has been decreased. and you will not believe when i say it was decreased by 80%.

Irony a week before they called me to have a add on card, i'm glad i did gt one for my mom. ... I'm so glad that i'm not giving them business at all. To the one who may be remotely thinking of going for Deutsche credit card... i would say i[censored] r ready to challenge of embarrassments .. then only go for it.

Just think of having a business dinner, family shopping, outing with girl friend... you hand over your card for swipe and at a same time you get sms.. saying sir you line is decreased to X amount. Are you ready for it?
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I agree with you, dont ever think for this foolish banks any more, I kick the representative of DB bank when they are at my door.
sir,
its true that we cut down the credit limit when it is not in use... when you are not using it not more than 10k, we reduced it .. when you are out and if you want more credit limit for that specific period we will do it.. not only that it also decreases your exposure.. we do it only after informing and making sure of your exposure and spendings... pls do think once sir, what are we going to get by disappointing the customer and can we be in such a elite position if we do so... pls do think about it.. sorry if it hurts your ego sir but then it is good for you and as well as the bank... we always do what is good for the bank.. how can we afford to play with the reputation of the bank.. pls try to understand..

regards
ravindra AQM ([protected])
deutsche bank, chennai

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