[Resolved]  Devanand — Delay in Gas Distributor at Chennai, Avadi– Reg.

Address:

Chennai, Tamil Nadu

From
C. Gowri -LPG Consumer No. 15634
R. Shanthi - -LPG Consumer No. 15819
N. Sivakumar -LPG Consumer No. 21583
V. Alagesan -LPG Consumer No. 7322
Srinivasan - LPG Consumer No. 30283
S. Pragasam -LPG Consumer No. 27224

We are the customers of Indane Gas and the same is distributed through M/s. M.V. Enterprises, N.M. Road, Avadi, Chennai-600 054. Presently whenever we book for the cylinder, the responses are very bad. The refill is not supplied to us even afte 2 months from the date of booking the refill. Though the roads leading to our area as not bad, the Loadman doesn’t take care to come and deliver the refills.

Whenever we try to register for the refill cylinder over to phone of M.V. Enterprises,[protected], 26555865 and[protected] is not at all attended by the Staffs of the Agency. When we go personally and the complaint about delay the supply of refills, there is very poor response and the Staff avoided replying. But the Bill is made immediately in front o[censored]s the refills are not distributed to us. We have personally seen the Loadman selling the refilled cylinders to non-customers of Indane and also selling to the tea shops at higher rate.

It is well known to you that, few months back many of the customers of M.V. Enterprises had gathered before the Agency and also involved in “Road Roko” and subsequently after the intervention of Higher authorities , the same was given-up the public and compromise was made stating that, “In future there will be not any delay in distribution of LPG”.

But the same attitude is adopted by the Agency and the refill cylinders are delayed abnormally. In this regard, when we called the Indian Oil Corporation Toll free numbers of[protected] & 155233, we were abused by the M.V. Enterprises staffs for contacted the IOC. This attitude hurted us very much and presently we are helpless.

We now humbly request you to kindly intervene in this matter and make necessary enquiries once again and settle the issue. If your team does so, they will come to know many irregularities going in this Agency. Before the matter goes serious we request you kindly do the needful Sir/Madam.
Thanking You.