digital signature — Bad service

It is deplorable to say a firm like M/s TCS acted like this without knowing what a PSU is..? (calling back all papers for digital signature services after indecent talk from your rep to our authorised persons in
InstruentationLtd .. )

Over phone your representative insulted our General Manager also..She said a lot of people used to say that they are
from PSU.She said " your General Manager have to come over there to meet her to discuss the issue..( The talk on 14.12.2009 evening ).
How a person is trained llike this to talk with officials without knowing who they are and i which position they hold..
How M/s TCS appointed such employees without phone etiquettes to talk with people ..
( We talked to
[Tata Consultancy Services - Certifying Authority])

Manager -IT
Instrumentation ltd Palakkad
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