[Resolved]  Dish TV — Customer care

The Dish TV customer care is the worst ever I have dealt with. You are too lucky if you can talk to one of their executives even after 10 minutes of a call. Are there any standards of time taken by a customer care to respond in India?

And in addition to that, one has to bear useless advertisements in an intolerable voice. In frustration, one has to cut the call.

Above it, their website is so pathetic that it will not take one to recharge page on Mozilla. If you are not using IE7, you cannot make a payment through credit card.

Please do not take their services.

Regards
Parminder Singh

I will give you the email id of Dishtv Customer care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, address and contact number.

Email id: [protected]@dishtv.in

I have recharge my card, my vc no - [protected], but not yet activetde, kindly do the needful..

Worst Customer Care,

i faced inconvenience for 6 days,
from 20- 25 November, my DISH was not working


customer care is not qualified enough,
on 14 November. i told to downgrade my pack,
from 14 - 20 November, my Neo Pack, was off. which shouldn't be.
and on 20 Nov. instead of downgrading they terminate my account,

and for 6 days i was in deep trouble, no channels were working.
i emailed 20+ times...

i have record of all of them.

customer care said i need DISH antenna alignment and than said technical error in STB.

but that was all wrong , and problem was at their end,

all because of their wrong assumption i lost my 300 Rs, in DISH antenna alignment and STB checking.

i lost my 300 Rs and inconvenience for 6 days when DISH TV was totally off,

i have record of all email,

i have record of email where they said of technical error in STB.
and where CC suggested for DISH antenna alignment.

i told them, if proper action not taken than i will go to Consumer Court, Forum websites , and mention my case,

they did nothing.

DISH TV Customer care — Dish TV Request no 56973631

Hello ,

i have given an request to Dish TV to fix the setup box on April 6th (Dish TV Request no[protected] but till now no one contacted me from Dish TV and if i call the customer care i will get a reply that they are proritizing my issue and it will be resolve in 24 hrs. it one month now the setup box is lying in my home.

compalin was taken by Customer care rep : Mr Phanindra



Shoman
VC no: [protected]...

Dish TV — 56973631

today i came to know that my Request no 56973631 has been closed on 7th APRIL . that was for reinstalling Setup box and the service was chargable 150/-
but till now no one come to my place for the same .

can you please explain me why it is closed ??

i have already mailed this in Email id: [protected]@dishtv.in but no action taken so far ..
my VC no is: [protected]

Shoman

i got sms from Dish TV
From: TD-dishpay
Sent: May 12, 2011 13:31
Subject: As per appointment,

As per appointment, your dishtv complaint will be attended on Apr 13 2011 11:00AM by Gerard Praveen. P. For assistance, call us at 65832055

From: TD-dishpay
Sent: May 12, 2011 13:32
Subject: Your dishtv complaint no 56973631...

Your dishtv complaint no 56973631 is resolved. We hope you are satisfied with the resolution. Incase of any concern, call on [protected] with your complaint no.

BUT till now no one come to my place

R/Sir
I want to draw your kind attention that i have owner of mobile no. [protected], My name is not Jai Kumar, I never took any connection from dish tv but from last one year some messages are regularly coming regarding submission of payment. Kindly update your record and stop messages coming to my number.

Mobile No. [protected]