[Resolved]  Dish TV — No channel Relay - Not Receiving any channel

Address:

Mumbai Suburban, Maharashtra

Dear Sir,
I have set top box of Dish Tv at my home - my vc No. is [protected]
Please note that dish tv has upgraded their systems and program before 45 to 60 days from that day onwards, I am not getting all relay properly. before 15/ 18 days I was facing same problem as I am facing today, In My set top box I am unable to receive any channel and when I complained them they directed some steps and I did as they said and my channel relay was started working.

But 09/06/2011 again I face the same problem, So I complained them the problem, they told me that it may be due to rain, they will send technician and solve my problem ,they didn't gave me any complaint number for the same. But no one came to resolve my problem.

As on 10/06/11 evening at 5pm I complaint them again and they told me to do the following again and as they directed I did the Same as follows:
Go to Menu > select SETUP > select STB INFO >seen all channels relay Red so they told me to select OK > select Restore FACTORY Setting > APPEAR ON SCREEN ..All your personal setting and all your channels will be lost > they told me to press OK > the display EPG is Updating Service List, Please Wait then > it appear 303 RE- INSTALL SERVICES >they told me to press Ok > they told me check Home Frequency it appear ONLY 2 to 3% on my screen > PROBLEM IS SAME AS BEFORE AFTER DOING THE WHOLE THINGS.

Now they says that it may be technical fault and our technician will come and resolved it.
I send sms as appeared on screen if problem send it to 57575 SMS dish tv 303 , so I send the message on 10/06/11 and I received reply of sms that they will respond shortly.

as on 11/06/11 and 12/06/11 on one came so I complained them again on 12/06/11 twice at afternoon and at evening 5.30pm, they told me that they will resolve my problem before evening that day only. they called me twice but no technician has visited to my houe. Surprisingly on 7pm I received message from company stating that my complaint will be attended on June 12,2011 4:32pm by Avinash Shukla , for assistance call us and within 8 minute on 7:08 I receive another message stating that your complaint No. 61124856 is resolved, We hope you are satisfied with the resolution. In case of any concern, call on [protected].Again No one has came to resolve my complaint.
as on today 13/06/11 afternoon I called the complaint department they gave again new complaint No. 61256663 and replied the same that technician will come to resolve the problem and if you want you can talk to Mr. Purohit on [protected] - but sorry to say that the mobile is ringing but no one is lifting the same.
Again on 5.40pm I called on [protected] and they connected me to Branch Head SWATI again she is unable to reply why my complaint is not resolved and promised to resolve within short time by sending urgent mail and complaint.

Now I am unable to understand their service and attitude?

Please do the needful immediately to resolve my problem or ask them to return my money I paid for whole year ( up to Nov.2011 ) so I can switch over to other operator immediately.

Thanks.

Rajendra Samani