[Resolved] Dish TV — NON renewal of ACCOUNT even after payment to dealer | |
I am a customer of dish tv. My VC no is [protected]; on the name of Abhishek Sharma. I recharged my account from the dealer whose mob no is [protected] ( Address is Shalimar garden, Extension 2, Just in front of SM World Mall, I don't remember the name).I asked him to recharge 2 Gold Pack ( Rs 199 each) & Ala-carte pack o[censored]TV movies and Hollywood items. Total I give him Rs500/-. According to him recharge was done on sunday10-05-09evening, server was down so transaction was not made.abut he assured me that dishtv will be activated in 24 hours. THen he said there is some technical fault and he took our set top box and placed his box but that too is not running. I called customer care yesterday 12-05 but that are not accepting neither VC no nor my mob no which is registered with dishtv. I don't know where is the problem .Kindly solve this matter as soon as possible. This kind of customer treatment is not expected from this company.Dish tv is in warranty period yet. Shalini Sharma Asstt. Prof., SDPC, Dasna, Ghaziabad. mob no [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
we have no service after renewing a silver pack of 200 . we already registered 5 complains but no reply come . plz repl fast as early as u can.
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Dish TV — No Service even after renewal
First thing, when the renewal date approached, then the product renewal page from the website was moved or down. We could not renew it from their website. Then we tried netbanking and paid the bill via ICICI net banking. The payment was made and my account was debited. When I asked ICICI, they say Dist TV Noida account has been successfully credited.Disht TV did not get the money. When we called them, we gave them all the details about the set top box. Dish TV said that they will activate the account in 2-4 hours which never happened. We called again after one day on which the service representative said 'due to technical problems we could not activate' and they would be activating it again after 2 hours. Again that did not happen.
Also, no one picks at the customer care number [protected] ever. This itself should be a different complaint.
It has been 2 weeks without the connection now. This has been a very bad experience and I would suggest all new subscribers to go to Tata Sky. The service is lot better.
For ref, my VC number is [protected]
Name of account holdr: Parag Saundattikar
Transaction ID of payment though net banking [protected]
Thanks