[Resolved] Dish TV — Will not fix | |
I have been having technical issues with my dish for the last month and a half, since End of November, 2007. The problem is I cannot get all channels on my TV, it gives an error saying "Signal not found" when trying to view some channels. I have been calling Dish TV customer care for over a month now and they still have not fixed my problem. We have spoken to a couple of manangers also but nothing happened. Finally, a technician showed up on Saturday, January 5th, 2008, he checked somethings but said another technician will come and fix it. Today, Tuesday, January 8th, the same technician comes and says will require power on the roof to fix the issue. Of course, there is no power on the roof, he simply said, "they cannot do anything unless we get power on the roof". This is ridiculous, I live in a multistorey building, these guys expect me to bring power on the roof or else they cannot do anything.... Its not my problem to bring power on the roof, it is their duty to see how to fix the issue. The customer care for Dish TV is useless, they have no customer sense, I will get my money back by returning this junk to them. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 12 0255 0000 [All Lines]
+91 11 6001 3474 [Northern India]
+91 44 6001 3474 [Southern India]
FC-19, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
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dish tv dth — dish cant fix the problem till now
My name is gurbir singh and i am a customer of dish tv I have 3 connections my parent v c is [protected] and child ...[protected] and [protected] . I have been facing problems with the connections since i recharge my parent on 28th april 2009 .TWo of my connection are working fine now my parent vc and vc ending with 65749 . But one of my child vc ending with 98851 is not working properly and most of the channels are showing conditional acess 101 .I have contacted the customer care staff many a times spoke to technician but my prolem still has not been resolved. Name of a few c c staff i spoke too sanjay, mohmd hassan, sumit, neelama, sandeep, vinay, sushant, ashwin, paul .DEspite calling you atleast 25 times in 4 day my this issue remains . I have kept my set up box some times at 555 or 999 or 855 as asked .
I have now placed a complaint with ur c c staff mr dinesh kumar ref no 24565418 that i have run out of energy and my problem has not been resoved so i am not liable to pay you any kind of suscription for v c no [protected] till the problem is solved . And also that when dish tv solves the problem it can call and inform me regarding the same and i will then only pay rent / suscrition from that time onwards. So as and when u solve this problem of conditional access kindly inform me on my reg cell no [protected] till that time i will not pay any rent ., If the problem cant be fixed I will close all my three dish tv connections i expect a full refund of subscription and cost of instrument etc for all my three connection Kindly take matter seriously
GURBIR SINGH [ [protected]@yahoo.com]
1044 PHASE 4 MOHALI
PUNJAB 160059