[Resolved]  Dish TV — Unfair Trade Practices : Not providing the services advertised as part of the promotion package

Dear Sir/Madam

I am a subscriber of Dish tv and was availaing of the platinum package. when my subscription lapsed on renewal i decided to go for the titanium package and made paymetn for the annual subscription on which a la carte is free upto value of INR 798 which I have to send an SMS for activation. I can now view all the channels as per the titanium scheme but my sms sent for activating the free a la carte for TV5 monde was not done. When the meeter has been taken up with the company they have informed that since i have upgraded this is not applicable. That too they took 2 weeks to actully give me this response after several follow up calls (which take atleast 20 to 30 min to get connected to CSE) and several letters. Also after perisitent follow up from my side they have started coming up with different excuses on mail.

I am dissapointed as I feel that this is baltant unashamed duping of customers.

Please refer to the trail mail below to some of the exchanges which I have copied which shows how they have been giving me some or the other excuse and refusing to provide me the channel viewership.

Request you to kindly help me with justice.

Regards
Seena Mishra







Dear Sir/Ma'am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding updation of TV5 Monde of the VC [protected].


We regret to convey that TV5 Monde is no more available under Recharge Free scheme.

We would also like to inform you that the same can be availed on paid basis.

We request you to please refer the details mentioned below for paid updation on TV5 Monde:

Monthly : Rs. 149/-
Quarterly: Rs. 303/-
Yearly : Rs. 882/-

Reassuring you of our commitment towards best services.

Thanks and Regards,
Vishal Sharma
Customer service
dishtv

Within 4 days of its release in theatres! Premiering MAIN AURR MRS. KHANNA, starring Kareena Kapoor and Salman Khan, on Movie on Demand! To order from your registered mobile number, SMS MOD 50582 to 57575. Or from any mobile number, SMS MOD <your 11 digit VC > 50582 and send to 57575. Please note: This is a paid movie at Rs. 100 and not redeemable against any offer. Also showing WHAT’S YOUR RASHEE on channel 51.
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Dear All


Please chk your records ... I have sent smses within the stipulated period for activation and since it was not done I have lodged a complaint ... Please go thru the trail mail n history before making statements

Your services are very pathetic and I dont want any more updates from you and your team ..

You shall hear directly from the Consumer forum

Thank you for nothing

Seena Mishra

--- On Fri, 11/6/09, Customer Care <[protected]@dishtv.in> wrote:


From: Customer Care <[protected]@dishtv.in>
Subject: Re: Fw: Re: Free A la carte request not activated
To: [protected]@yahoo.com
Date: Friday, November 6, 2009, 9:39 PM


Dear Sir/Ma'am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding TV5 Monde updation.

We would like to inform you that as per your records mentioned VC is not eligible for ala-carte because as per our company norms you need to give request within 15 days of renewal.

Furthermore, we received the last payment on 15/10/2009 which is already more than 15 days.

Reassuring you of our commitment towards best services.

Thanks and Regards,
Annu Arora
Customer service
dishtv

Within 4 days of its release in theatres! Premiering MAIN AURR MRS. KHANNA, starring Kareena Kapoor and Salman Khan, on Movie on Demand! To order from your registered mobile number, SMS MOD 50582 to 57575. Or from any mobile number, SMS MOD <your 11 digit VC > 50582 and send to 57575. Please note: This is a paid movie at Rs. 100 and not redeemable against any offer. Also showing WHAT’S YOUR RASHEE on channel 51.


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Dear Kunal

If you read my mail I have mentioned that the call was received from ur CSE confirming the request for TV5 monde has been accepted n activated from your end


Under the same package of Titnanium, which i have paid for, a la carte free offer being provided under which i had requested for the same. Iunderstand the value of free a la carte was 789 approx .. in any case 22 days have lapsed so you can provide me for 10.5 months the free pack which amounts to INR 772... which will then expire in aug 2010... Which is ok with me.


Request you to end this matter with activation of the account for 10.5 months else a decline the activation. I shall be pleased to take up this matter with the consumer forum.

Regards
Seena Mishra
[protected]


--- On Fri, 11/6/09, Customer Care <[protected]@dishtv.in> wrote:


From: Customer Care <[protected]@dishtv.in>
Subject: Re: Fw: Re: Free A la carte request not activated
To: [protected]@yahoo.com
Date: Friday, November 6, 2009, 3:18 AM


[protected][protected]

Dear Sir/Ma’am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding updation of free alacarte for the VC [protected].

We would like to convey that as per our records, the free alacarte has been lapsed because as per your request, the package was upgraded from Dish Platinum to Dish Titanium package. The additional channels that you are getting under Dish Titanium package are UTV Movies, Bindass Movies and Colors channel. These channels are not available under Dish Platinum package.

We request you to revert for further assistance.

Reassuring you of our commitment towards best services.

Thanks and Regards,
Vikram Singh
Customer service
dishtv

Within 4 days of its release in theatres! Premiering MAIN AURR MRS. KHANNA, starring Kareena Kapoor and Salman Khan, on Movie on Demand! To order from your registered mobile number, SMS MOD 50582 to 57575. Or from any mobile number, SMS MOD <your 11 digit VC > 50582 and send to 57575. Please note: This is a paid movie at Rs. 150 and not redeemable against any offer. Also showing WHAT’S YOUR RASHEE on channel 51.
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Dear Vikram

Is it that you cannot understand simple english ? You guys have never mentioned anything about upgrades and the differences in benefites thereof.... And if that is the case how come I am getting the UTV, Bindas and colors channels which are available with the titanium package...If these benefits of titnaium package is available and the free movies of the value of 3192 why is a la carte package not available with the same.

If you cant provide me with the a la carte the n I would like to avail the refund as I do not wish to contiunue with you guys since you guys are not honouring the commitments made.

REVERT ASAP .

Seena Mishra


Fw: Re: Free A la carte request not activated forMonday, October 26, 2009 1:37 AM
From: "customercare" <[protected]@dishtv.in>Add sender to ContactsTo: [protected]@yahoo.comDear Sir/Ma’am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding updation of free alacarte for the VC [protected].

We would like to convey that as per our records, we have not received the payment of Rs.3990/- agianst the VC account on 15/10/2009. However, we would like to convey that the payment has not been made under ZRZR scheme due to which we are unable to update free alacarte.

We request you to revert for further assistance.

Reassuring you of our commitment towards best services.

Thanks and Regards,
Vikram Singh
Customer service
dishtv

Within 4 days of its release in theatres! Premiering MAIN AURR MRS. KHANNA, starring Kareena Kapoor and Salman Khan, on Movie on Demand! To order from your registered mobile number, SMS MOD 50582 to 57575. Or from any mobile number, SMS MOD <your 11 digit VC > 50582 and send to 57575. Please note: This is a paid movie at Rs. 150 and not redeemable against any offer. Also showing WHAT’S YOUR RASHEE on channel 51.
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Dear All @ Dish TV

I have not recived any response from your team inspite of more that 48 hrs nor has it been resolved

Request you to resolve ASAP else I will take this matter up with your higher officials and witht the consumer forum

Seena Mishra
[protected]