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[Resolved]  Dish TV — fraud through customer care while activation of service

Dear Sir,

I have my dish tv connection with RMN [protected] with VC No. [protected].I have enquired through your customer care center regarding reactivation of my service .At that side of call Mr. Manoj Kumar Attended my call dated 16thJune 2013 around time: 19:05 on my RMN and requested me to recharge with an amount of 250 Rs. with an offer to change my account from HD to SD and requested to avail that offer after recharging and calling again at Dish TV customer care center no. [protected].When I again call after getting recharged of 250 Rs. amount with transaction ID[protected] customer care representative Mr. Deepak Mishra(Time 19:40 pm) told me that there is no offer like this you will have to give separate request for the same.After refusing the offer previously told by previous customer care executive I requested to get talk with some senior fellow and complaint the same.At other side Mr. Deepak Kumar (Senior Executive) again refused for such an offer and also refused to repeat and confirm it with his call center executive.

I request you to please convert my service as per offer mentioned or other I will be bound to close my dish service connection and persui it with legal level and TRIA authorities with all damage cost at Dish Tv provider.

Regards,

Atul Mishra
[protected]
Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet

Comments

DishTV — Activation Customer Care Issue

Hi

I have purchased dishtv Last Saturday and installation of dish was done on Monday from Distributer SV Services, Bangalore and also they have collected my application form.

Still today my connection is not activated, when ever i call customer care they say your form has not reach us. If i contact SV service they say, have submitted the form.

I request user not to buy for DISHTV, as there service is very low standard, Call center and distributer very poor.

Plus Hidden cost what buyer need to pay is Cable cost, which they have given Rs.12 per meter, but distributer charge Rs.15 per meter.

No respond to the email also.

Pls...Pls... do not buy DISHTV

Dish TV — Pathetic service amounting to fraud

I had purchased a new dish tv connection with VC no [protected] on 07 Nov 07 with a 05 month maxi scheme. Within one month on 03 Dec i stopped recieving any signal. after several complaints starting with complaint no 10132415 on 03 dec and several telephonic calls to customer care, the complaint was resolved only on 03 Jan 08(after exactly one month of complaints and calls). at that time i was promised one month exemption for the aforesaid period by the call centre, the dish tv service technical head TN region.

on 31 mar 08 i registered my complaint for the exemption as my renewal date was on 06 Apr. Today is 10 Apr, despite several call and complaints i'm yet to recieve compensation for the loss of service.
everybody feels the same
what are he packs available in dish tv with minnimum cost

Dish TV — No ACtivation

VC No: [protected], Have purchased the system online and got installed after 3 days, for one day the connection was active, and they disconnected it, after continuous follow up for 5 days, and submitting the scanned copy of Subscriber Application form, and address proof, no action was taken yet. Every time we need to explain to the customer care about the problem, and even the senior managers will give the false promises. In my life I will neither purchase nor suggest for Dish tv dth or its products.

If any authority is looking into this, request them to take stringent action on them, I have all the proofs of hte follow up and mobile bill (500 rs wasted on follow up's).

--Maneesh
They are No.1 in cheating. I was using a dish tv connection(VC No:[protected]) six months before, then changed to another operator because of the poor customer care service. After six months i have received a call from dish tv saying that i will be offered south platinum pack at a 50% offer, if i recharge with Rs.2100. I confirmed this offer by
(i)sending a email to the dish tv customer care; the reply from the customer care assured that i am eligible for the offer.
(ii) i have called the customer care number [protected]; and the customer care executive assured that i am eligible for the offer once i recharge with Rs.2100.
After confirming two times i recharged my account with Rs.2100.
ALAS! Now the customer executives says that i am not eligible for that offer. Please don't fall prey to the calls from the Dish tv. GOD... please punish the dish tv and its customer care executives if you are existing!!!

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    Customer satisfaction rating
    74%
    Complaints
    4440
    Pending
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    Resolved
    3149
    DishTV Phone
    +91 12 0255 0000 [All Lines]
    +91 11 6001 3474 [Northern India]
    +91 44 6001 3474 [Southern India]
    DishTV Address
    FC-19, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301