[Resolved]  Dish TV (Freedom Package) — Not view the free channels

Dear sir
I have purchased the dish T.V. freedom package scheme in march 2006. The cost for the activation and the zenega connectivity controller LNB cost Rs 3000/- and installation. They gave me the services up to last week. That is 31st dec 2008. This year onwards the free channels are blocked and not even i am not able to go in to the controllers settings. While i contacted them they say we have to take any scheme as monthly payemet, which is aginst only viewing the free channels. Now I heard that we can't make use of the disch controller also, while we have to go for other sattellite free channel service provider we have to buy new one setup which will cost Rs 3000/- more. Also the dish TV not given any warning that after two yeras we have to take paymet basis at the time the purchse. can i get any justice for this?. Here with i am attaching the communication with the dis T.V. along with my mail.

This is my mail request
Dear sir
I am the customer for the Dish TV. I am having the dish controller of
zenega model # CD-1004s. I have opted for the free channel viewing at the
same time i am having the card interface facility also. Still i have not
changed any of my option from viewing the free channel. But last week i
got trouble in watching the channels. My receiver has been cut of and not
receiving the signals. also it is being locked. The manual tuning
operation is also not comming. While i went to the dealer he said to
communicate the phone number which is been given. Also i tried that number
which give the automatically generated voice and not able to get anything.
I request you to kindly do the needful to get free scheme enabled.

My Name : L.R.KarlMarx
address : C 44/85 rajam road
T.V.S Nagar
My controller slNo: 05f3ABC50Kso8127
VC number: [protected].
Since I am not able to go inside the display i am not able to give the PIN
number.

My telephone number :[protected]

This is their repy

Dear Sir/Ma'am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding reactivation of the VC [protected].

We sincerely apologize for the inconvenience caused to you.

We would like to convey that as per your request reactivation of the VC has been
done under Dish Free package w.e.f. 02/01/09.

We request you to switch on your STB on any paid channel, so that the channels start
within 15 mins to 2 hrs.

Reassuring you of our commitment towards best services.

Thanks and Regards,
Bishnupriya
Customer services
dishtv

We are pleased to inform you that we have added a new feature ‘Messages’ in dishtv
menu. This will keep you up to date with the latest buzz, programmes and latest
deals being offered by dishtv. To access ‘Messages’, go to Menu, scroll down to my
dishtv space and select ‘Messages'.

For the first time on DTH, latest blockbusters on dishtv! Premiering OH, MY GOD!! on
Movie on Demand this week starting 1 Jan. To order, SMS MOD <your 11 digit VC no>
50420 and send to 57575. (This is a paid movie @ Rs. 100 (inclusive of all taxes)
and not redeemable against any free offer)

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