[Resolved]  Dish TV India — No channels are displayed because of software updation

Address:

Hyderabad, Andhra Pradesh

Dear Sir,
Since last 5 years I am using Dishtv service (VC no. [protected]); I have subscribed for 1ys(The Platinum package) So that I could enjoy the Cricket world cup 2011 and as well as IPL session 4, I have lodge my 1st complain on March 4th about alignment problem, without my conformation these people have closed the ticket. And my 2ndcomplaint was on 27th March 2011 with the same problem but not getting any proper response from DishTV side. Every time I have to repeat the whole history of my complaint, the person will either direct me to a wrong option or commit that my problem will be rectified without fail within 24 hrs and then I will have to call back because there is no response at all. I have been following with Dish TV Call Centre on a daily basis and every time they write back typical answer that the complaint is forwarded to the concerned department and they would get back to us. On April 12th the set top box is not working, because o[censored]pgradation of software form Dishtv end. I made a complaint to customer care and they told to resolve the issue within 24 hrs. Till the date they didn’t solve the problem. On 17th April the complaint was attend to and I was told that the Set top box is faulty and would require to be taken to the Service Centre along with the VC Card. However, when I got contacted the local Dish TV Centre who told me that Set top box is software need to be reloaded or swapped with another one refurbished one. After that I’ve called several calls to Dishtv but they are giving me excuses every time. We really don’t know what the state is so pathetic for customer service with Dish TV and we feel cheated by their local staff and laziness of resolution of the problem from their backend team. I have decide to give an consumer complain, I got all the conversation details and also voice call records with me. Looking for consumer court support for resolving my issue

Following are the Complain #
56424328
55153923
57267740

Regards,
Sahajanand M
+91-[protected] / [protected]
[protected]@hotmail.com
VC No : [protected]
SMS ID : - 515291

Please Find the attached for mail that i have sent to dish tv