Dish TV — New connection installation

Dish TV — Dish TV New Connection

I had booked a new connection on 27th Nov and I was promised that I will get a new connection within 24 hrs(MAIL I). The guys came on a week after on 4th Dec for installation and said I will have to pay 300 Rs extra(apart from Rs 221 installation) even though cabling was less than 15 mts.

When I refused the guys left and I logded a complaint against the dealer with customer care.
Customer care promised that they will do the installation next day on 6th Dec(MAIL II). Its 9th Dec these guys are neither provinding the new connection nor returning the amount I paid for new connection.

I called them so many times but everytime all I get is false promises.
I want my money back - what should I do pls guide.


================================================== ============
MAIL I
----- Forwarded Message ----
From: "[protected]@dishtv.in" <[protected]@dishtv.in>
To: [protected]@yahoo.co.in
Sent: Sat, 27 November, 2010 11:15:16 PM
Subject: DishTv Home Delivery

Date:-Nov 27 2010 11:11PM

Dear Kavita Bhatia ,


Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.

We wish to inform you that we had received the online payment of Rs.690 for1 nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Delivery Add:
H-3, Gem Wellington, Old Airport Road Murgeshpalya, Next HDFC Bank ,BANGALORE


Your token number is 27301 Please save this unique token No:27301 for future reference regarding this transaction.
Your installation will be carried out by M/S DAVE TECHNOLOGIES (SF) ,phone [protected]
In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited


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MAIL II

Sun, 5 December, 2010 7:53:05 PMRe: DishTv Home Delivery
From: customercare <[protected]@dishtv.in>Add to Contacts
To: [protected]@yahoo.co.in


[protected][protected][protected][protected]

Dear Ma'am,

We woud like to inform you that we have lodged a complaint against the dealer for not entertaining your request.

We would like to inform you that we will arrange a installation for you with token no. 27301 tomorrow i.e; 06/12/10.

We would also like to inform you that installation will be arranged between 9 to 10 a.m or after 6 p.m on 06/12/10.

We would also like to inform you we have lodged a complaint against dealer Dave Technologies with phone no. [protected] for overcharging.

Please note down the complaint no.50546122 for further reference.

We would like to inform you that for any information regarding dealer please visit the below mentioned link.

We would like to inform you that for any assistance kindly visit our website

Regards,
Satya Swarup Rupayan
Customer service
DISHTV

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Hello,

If the wire is not used for what I should pay 300 Rs apart from installation
charges of 221 Rs.
I dont have any alternate number, if you are calling from outside bangalore add
"0" before the number.

If you cant refund I regret I will have to move to consumer court with no
alternative left.

Thanks,
Kavita




________________________________
From: Customer Care <[protected]@dishtv.in>
To: [protected]@yahoo.co.in
Sent: Sun, 5 December, 2010 5:52:50 PM
Subject: Re: DishTv Home Delivery

Dear Sir/Ma'am,

Thank you for writing to dishtv.

Regret the inconvenience caused and apologise for the problem faced by you.

We tried to contact on this number [protected], but the number was not
contactable, kindly revert with the alternative contact number so that needful
can be done at the earliest.


We would like to inform you that we provide 15 meters wire free at the time of
activation & if more than 15 meters is required then you need to pay additional
charges @ Rs.12/- per meter.

Furthermore we would also like to inform that amount paid at the time of booking
the connection can't be refunded.


We value your association and assure you of our commitment to serve you with a
smile.

Regards,
Radhika Aneja
Customer service
DISHTV

I will give you the email id of Dish TV customer care, Just mail your concern there for quick response on your complaint.

Email id: [protected]@dishtv.in