[Resolved] DishTV — Alignment and Customer Care | |
Hi, Please let me inform you that the dish Tv customer care service is the worst i have ever experienced. I bought the setup box and got it installed. Well once it is about paying 3000 roupies, everybody is here and everybody answers and everybody speaks correct english. Three months later, i have to renew my susbcription, for that i buy a card, and send the details by sms. Result: nothing, still no renewal. I call the customer care and give the renew card number. Promise: will be done as soon as possible. 48 hours. Result: i wait for 48 hours, ( for which i paid, means that is 48 hours of non service out of 30 days i paid) After 48 hours: Hindi channels only activated, where are the main channels i subscribed for??? no idea. Call the customer care again: Reason: sorry madame, when you renew the settings of your package change and go back to the basic package. Can anybody explain to me why i need to mention in the first contact that i need the enhanced package, and use the enhanced packahe for 3 months, then have to wait 4 days to get the same package renewed???? i mean isnt it obvious that i want the same package ???? Promise: it will be reactivated after 48 hours. Result: activated after 48 hours ( until now 4 days out of 30 that are lost and of course nobody cares) BUT, it seems the customer care center enjoys receiving phone calls from me because i still didnt receive all the channels, and half of the english channels ( HBO, Z studio, MGM, NDTV 24, Reality TV, ESPN, CNN, BBC, Zee Sport ...and more) are not working.301 signal not found. What should i do??? i dont speak hindi, i'm a foreigner, i paid for the enhaced package only to watch 20 english channel ou of hundreds of available channels. But now, for some mysterious reasons, someone from Dish TV just didnt think the same and decided to give me only half of them. Because i believe in the customer care... i decided to wait and see what will happen if i dont call, maybe after another 48 hours it will be ok. 5 days later, during which i didnt use what i paid for to the fullest, i decide to call again the customer care. 1: the guy doesnt speak english correctly. 2: he asked about infos that he should already have and should retrieve automatically once i give the VC N° ( what is your name??????? and your phone number???????????) 3: i explain the problem in the simpliest and logical words: I get the message " signal not found" for SOME not ALL channels. The person on the phone seemed more anxious about following the procedure than thinking logically about the problem and asks me to check if all the wires are connected. How can i get any channel at all if the wires were not connected???? Anyway, i followed some steps he told me about and ended up erasing all my settings, and all my channels following his directions. He also was not ashamed to tell me that he couldnt help me and that i just have to note down the complaint number. I refused and asked to speak to someone else. If he cannot help me, what should i do then?? no reply. and when i mentionned that now i receive the message " 303 not installed" guess what ?? he simply HUNG UP !!! To sum up, 2 + 2 + 5 + infinite = 9 days and still counting of paid non service. A customer care that doesnt care!!! Question: What now ??? PS: that was the email i sent two weeks ago, and the problem is still here. I call the customer care every day and they have not been able to send someone yet. My VC n° is [protected] contact n°: [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
26 Comments | |
Comments
my VC No. is [protected]. i subscribed Rs. 500/- vide transaction No. 26388267 on 15/04/2009 for silver package i.e., validity for four and a half months. but 0n 01.07.2009 i received message from ur side that the subscription has expired after just two and a half months. kindly explain.
Reply
my v. c.no.[protected] and received some mobile calls on [protected] numb er which are not related me. My name is Vilas D. Ingle and I want to status of my account.
please do needful.
please do needful.
Sir,
I have purchsed Dish T v Connection NO. [protected] on 20th August 2012. As Onam offer with connection offered a SET TOP BOX free. But the dealer, COSMOS, payangadi, Kannur, kerala didn't give the offer. While I am asked the dealer they told me it will take time to get. Please make arrangemnt to give me the Set top box at your earliest.
thaning you,
Yousr sincerely,
HARIS. K
BILAVINAKATH HOUSE
NEAR P H C,
PAYANGADI, KANNUR
PIN 670303
MOB: [protected]
I have purchsed Dish T v Connection NO. [protected] on 20th August 2012. As Onam offer with connection offered a SET TOP BOX free. But the dealer, COSMOS, payangadi, Kannur, kerala didn't give the offer. While I am asked the dealer they told me it will take time to get. Please make arrangemnt to give me the Set top box at your earliest.
thaning you,
Yousr sincerely,
HARIS. K
BILAVINAKATH HOUSE
NEAR P H C,
PAYANGADI, KANNUR
PIN 670303
MOB: [protected]
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