[Resolved]  DishTV — recharging/activation

Dish TV
Customer Care

CMPLAINT NO. 15747319
REMINDER DATED 22.9.08

III REMINDER


Dear Sir,

A dish TV setup box S. No. 0752BF46DS31963 VIEWING CARD No.
[protected] was purchased from Bigbazar Kanpur, UP with sticker label
of Dish Tv Shop No. 21 Somdatta Plaza, Kanpur and installed by their
associates HURRY Services 186 Anand Puri, Kanpur [Located at Somdatta
Plaza, Kanpur] on 20.8. 08 wide their Book No. 061 Bill. No. 3023
paying installation amont of Rs. 200/-. The recharge amont of Rs.
262/- +25/- as late fee was paid to Hurry Services Kanpur wide their
recept No. 634 on 01.9.08. But recharge was denied saying that minimum
activation amount Rs. 1350/- is required as Activation charge and one
month recharge can not done.

Such type of terms and conditions of activation charges were not put
during the purchase neither the activation charges are mentioned any
where on the papers delivered to us.

Kindly look into the matter and inform us so that further step can be
taken or otherwise the set along with other costs paid by us may be
received back.

As per talk with phone on cusomer care on 22.9.08 at about 7pm. He
assured that it will be activated within4-24 hrs. But I am sorry to
inform you that nothing is done. Again another complaint no. was given
as 15977865 by the your service.

While on my email complaint number was given as 15747319 which was
said that not traceable?

I am also attaching installation certificate and proforma [2 Files
attached] as given in booklet which your service centre says that it
was not sent to me by the dealer.

It is surprising that no any solution is given by you also inspite
your assurance by your mail complaint number 15747319 and phone
complaint number 15977865.

Hope to hear you at your earliest possible.
Yours sincerely,

R.K.S.Kushwaha
Department of Botany
Christ Church College Kanpur 208 001
[protected]@gmail.com
[protected]