DLF Garden City Indore — DLF Cheating in Indore
The following passages describe the story of DLF cheating its customers at
Indore through unfulfilled promises, extreme delays in the project, non
delivery on many many amenities that were promised and charged for heavily,
in a premium price charged by the company.
This extreme story has been brewing up at Indore by the renowned company DLF
for their project DLF Gardencity Indore at Bye Pass Road, for the last 3
The promised time of delivery of the township was October 2009, 18 months
from the launch of the project. The company collected 95% of the money from
Plot owners within the first 6 months time.
Even after a delay of another 16 months from the promised date of launch,
i.e till now, the township does not have any of the promised amenities.
This has resulted in the customers not being in a position to take
possession of their property and get them registered.
Most of the commitments by the company have either not yet taken off or if
taken off, are being drastically downsized in quantity, quality or the
facilities. Thus Instead of the 5 star, world class, state of the art
township that was earlier promised in the company's brochures & video
presentations, it now is just like any average township with practically no
We, about 150+ customers had taken the matter to the topmost levels of M.Ds
of the company who had met us on two occasions in March 2010 & June 2010 at
Indore, and had promised that things would all be ready and given as had
Even after 8 to 10 months after these meetings, there is nothing in place
for the promised 100+ bed Fortis hospital with India's best physicians,
latest healthcare technologies, the promised World Class School & the
promised Lifestyle Mall with Multiplexes.
The club that has just been started has been tremendously downsized to one
third of the promised 1.1 Lac sq. ft. built up space, reducing the scope or
size of the facilities that were promised earlier.
The convenience shopping centre has just been started but only for 12 shops
as against the promised 56 shops & two large restaurants.
The gardens are just like municipal gardens with no themes, and just grass
and some trees in them, leave alone the promise of them being designed by
some renowned Singapore based consultant, with the themes around their names
like Ornamental Garden, Spiritual Garden, Bonsai Garden, Zodiac Garden etc.
Needless to say, the company has cheated its customers to the core, selling
the properties at almost 3 times that of the going rate in nearby properties
that time, 3 years ago. There has been no appreciation in the property
prices ever since, and the customers who bought these properties to reside
are left without anything even after 3 years.
The company had promised to pay penalty to it's customers in case of delays
in delivery but has not done that also. Instead it was forcing its customers
to take possession of their property without having any of the amenities
promised, thus trying to evade the penalties under the protection of
technical jargons of legal terms and the terms that were written by the
company unilaterally in its so called allotment letter.
The offer of possession of property was also being done in violation of the
guiding rules of Town & Country Planning, which stipulate that these
possessions can be offered only after handing over of the houses meant for
the Economically Weaker Sections of the society.
Despite it failing completely in delivering even 25% of the amenities, the
company has however gone ahead and cancelled the allotment of many of its
customers who had stopped their payments seeing extremely slow progress of
work on the project & no progress on numerous counts.
We have already initiated the matter with the Commissioner, Collector and
the Economic Offence Wing in Indore. A few clients are already in the
process to seek refuge of the Consumer Forum.
The story has also been covered in a few local newspapers of National repute
like Naidunia & Dainik Bhaskar.
It has also been covered in a few local T.V channels like Sadhna T.V & DB
All the customers are now extremely worried about the deliverables from the
company as the intent of the company has become quite clear during many
verbal communications with the company officials. The company just wants to
make do with the deliverables of the project now reducing the quantity,
quality, scope and the facilities of the promises that it made and that too
without any justifiable and defined timelines.
Hence the customers are trying to take refuge of any & all agencies who can
help them in getting their rights and justice in the form of the promised
deliverables from the management of DLF within specified and justified
In case the company is unable to provide any of these amenities at the
promised scope of quantity & quality, the company must return the
apportioned money of the of the non delivered amenities to it's customers.
Member of DLF Gardencity Owners Association Indore
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