Dlf — Ignorance in name addition

Address:

Central Delhi, Delhi

I own a flat in an underdevelopment project of DLF Developers Pvt Ltd. I wanted to add my wife's name to this property, on 7-June-2012, I personally visited DLF Sansad Marg office and reviewed all the required documents with the staff there and submitted my application along with all the stated documents.

I waited for almost a month after that to hear back from DLF on the progress or any update but did not get anything. On 3-July-12 I sent an email to the staff member I submitted my documents - and to my surprise she responded back with saying 'please provide proof of relationship', I did mind not it that much, as long as things are getting done, but surely it was annoying as I had reviewed all the documents with her before submitting my application moreover she did not inform me about missing document for almost a month. I immediately sent her the proof documents she wanted. Next response she sent was real surprise for me:
[protected][protected][protected]-
Dear Sir

The service charges are revised w.e f 01.07.2012 in case of name / deletion from 3.09% to 12.36% .

The revised charges are Rs.22,472/- and we received the demand draft of Rs. 20,515/- as per service charges , you are requested to send balance payment of Rs.1957/-.

We will not process this earlier due to relationship proof and the confirmation was received on 04.07.2012

Thanks & Regards
[protected][protected][protected]-

My application for name addition to DLF was submitted on 8-June-12 (when the
service tax was 3.09pc) and I was not asked for any additional proofs until
3-July. DLF clearly failed to communicate things to me on time and now asking me to pay the additional fee, why should Take the blow of another Rs. 2000 for DLF's mistake.