[Resolved]  DLF New Town Heights Gurgaon — ALLOTMENT OF WRONG FLAT

I applied for 1760 sq ft flat and paid advance money of 5 lacs along with the application form. I was alloted a flat of 2125 sq ft without my consent or my the broker's consent. when the company was contacted in this context, it was imposed on me that he should purchase the alloted flat or else the advance money would be forfieted. now this shows the formidability of the company. let us move to the ministry o[censored]rban development and ask them under the right to information act that which law of the country allows this.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  8 CommentsShareTweet


Go to a LAWYER.
Dear Mr Bajrang Lal Gupta,

I understand u have invested in DLF New Town heights. Around 300 active members have come together and formed a group in Yahoo groups. We met DLF with our demands on 21st February and they have proposed to come out with a new proposal for all the consumers. Next meeting is on 15th March.

The link of the group is as below:

I[censored] are interested u can also join us for the meeting . See u at the yahoo group .

we are also facing the same prblem of alotting a big sized flat istead of 1750 sq mt. pl. mail the latest news regarding dlf
It is not correct on part of an reputed organisation to penalise an indivisual customer. An indivisual can no fight against an organisation. Let us join together for common cause and fight with DLF
I also had applied for the 3 bedroom (1750sqft) apt, however, was allotted the bigger (2125 sqft) apt. I had also filed an official request for a change in the allotted apt but as you can all tell with the 'great' customer service of DLF was given a letter back as a reply that I would have to keep the 2125 sqft apt. Let alone the bigger apt not being in my budget, I then recieved a letter after a month with the 'actual' price which now forcefully included "2 parking slots" & "20% preferential location" charges!!!

My family & I have bought various properties (including DLF properties) over the last 15 yrs, however, I have never been so disappointed with a purchase. I decided to book the new town heights due to the calibre DLF holds as a builder, however, I didn't expect to be extremely let down.

I will be joining the group mentioned above, however, pls post any new developments. Also I came to hear that DLF has floated the option of surrendering your apt for DLF New Town Heights due to all the distressed customers.
I chose the downpayment option and have already paid 95% of price(Rs. 45 lacs) towards purchase of express green manesar but seems like it is never going to be built. DLF has my all money. They have emailed that they are considering some discounnt option. But I am not sure if they are really going to do. Very disappointed. Can anybody suggest if I can get my money back or is it advisable to do that.
Dear All,

I also have same problem. They imposed PLC to me in New Town Height forcefully as they are law maker of the country. When i meet with Customer care - G.M., he behaved with me as i am duffer a( alothough i am also G.M. of multinational company.

Despite my several reminder, they refused to offer me flat without PLC and told that this is out of stock. Surprisingly seen that is advertising for availability of non PLC flats now on behalf of DLF. How i can come out of PLC amount as i am at 17th floor and not able to pay un-necessary money.


Sanjaye Goyal
On the similar lines, company DLF has missold me the flat by telling me it is 2nd from the top floor however in 2012 Jan when they laid the final slab it came out as the Top Floor. Customer Service team and sales team is playing a ping pong and finally they decided to accuse the customer only by saying I am lying to them. Customer Service GM says it is the case of misselling as the orignally there were supposed to be 22 floors which were reduced to 21 and should have been informed about it at the time of sale. Sales GM said I am lying as I may have changed my mind during the course of action. Luckily I have the sales form in which their sales manager has hand written that building has 22 floors, now they are not coming back after getting the proofs. I can be contacted at [protected] if there are other customers who have been cheated in similar or other manner.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    DLF Phone
    +91 124 433 4200
    +91 11 4210 2030
    DLF Address
    DLF Centre, Sansad Marg, New Delhi, Delhi, India
    View Full Information