[Resolved] Domino's Pizza — Disappointing Service!

[Resolved] Domino's Pizza — Disappointing Service!

A Amit Kudva from Mumbai, Maharashtra

I am a resident of Airoli, Navi Mumbai. I had called up Dominos to place an order. Mr. Ashish Patnaik answered from the other end. I wanted to place an order for mixed double pizzas (Pizza Mania) where you have 2 veg and 2non-veg pizzas. I asked him if I can replace Pineapple-Jalepeno with any other topping as I had done the same in my previous order. He said that this is not allowed. When I said that in the previous order, I had changed the toppings, he said that its not possible and that his "system" did not have any such record! When I said I dont care about your system and I know for myself that I had made changes in the toppings and that you could ask your co-workers about it. He said that how could he trust me that I was saying the truth !!? People from Dominos, do you really think that the customers will lie over the phone for a stupid pizza topping change!! All I had asked for was a topping change and I was goin to select a topping from the options that I had !! ...You allow it one time and the next time you say its against you policies!! Mr. Ashish Patnaik was very inconsiderate and rude!! Perhaps, he needs to learn how he should behave with customers!! Really poor service!!! Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

TLPEREZ

WE HAD A VERY BAD EXPERIENCE REGARDING OUR PHONE DELIVERY ORDER. THE MANAGERS AND OWNERS PICK AND CHOOSE WHEN OR IF THEY WANT TO DELIVER TO YOUR ADDRESS. THE STORE AT 6601 EVERHART RD, CC TX 78413 WILL ENTER YOUR PHONE ORDER, VERIFY YOUR ADDRESS THAT IS ALREADY IN THE STORES SYSTEM, GIVE YOU AN ESTIMATED DELIVERY TIME AND ACTUALLY CHARGE YOUR CREDIT CARD THEN CONTACT YOU BACK WITHIN 20-30MIN TO ADVISE YOUTHAT YOU ARE "SUDDENLY" OUT OF THEIR SERVICE TERRITORY! THIS DOMINOS LOCATION HAS DELIVERED TO OURADDRESS MANY TIMES BEFORE. MY SITUATION WAS HANDLED POORLY. THE NIGHT MANAGER AND STAFF HAVE POOR CUSTOMER SERVICE. AFTER PLACING A COMPLAINT ONLINE, THE OWNER CONTACTED ME BY PHONE AND SUPPRISINGLY BACKED UP THE MANAGERS STORY ABOUT MY ADDRESS BEING OUTSIDE OF THE DOMINOS TERRITORY AND STATED THATTHEY SHOULD NOT HAVE DELIVERED TO MY ADDRESS ON THE PREVIOUS DELIVERIES. THE OWNER KATHRYN DID NOT SHOW ANY INTREST INMY COMPLAINT AND WENT AS FAR AS TO EXPLAIN TO ME THAT IT TAKES 5-10 DAYS FORTHE CREDIT CARD CHARGE TO BE REFUNDED AND THAT THE BANK PLACES A HOLD ON THE MONEY CHARGED TO MY CREDIT CARD AND ONCE AGAIN IS NOT THE FAULT OF HER DOMINOS STORES STAFF. THE ONWER KATHRYN WAS NOT VERY HELPFUL IN HANDLING MY SITUATIONS/COMPLAINT. *THE OWNER KATHRYN ADVISED ME THAT HER STORE HAS “NOW” PLACED A NOTE IN THE SYSTEM FOR MY ADDRESS “NOT TO DELIVER - OUTSIDE OF TERRITORY”!! THISIS HER RESOLUTION TO MY COMPLAINT. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
! VERY DISAPPOINTING!