[Resolved]  Domino's Pizza India Ltd — Poor food, quality and service

I AM HARRY I HAVE TRIED TO ORDERD ON THE PHONE AT GREEN PARK DOMINOS BUT AFTER 10 PM THEY WILL NOT PICK THE PHONE OR NOT RESPONSE FOR THE CALL I AM TRYING FROM 1ST OF JAN IF THIS IS THE SERVICE BY A BIG BRAND THEN WE ARE VERY SORRY MY NO IS [protected]

I had ordered 2 regular pizza on 1st january 2012 at Mira Road East, the order I had placed at 09.35PM and I was told by the executive that due to bulk orders and rush it will take 1hour for delivery, I was agreed about the delivery time but when I didnt received my order till 10.45PM I again call at the centr at Mira Road Thane and I was told that executive has left 10mins before from the center with my order and will reach soon but noone arrived till 11.15PM then I again called and they told me that let me check, order will reach soon, the executive is with so many orders so it will take time. But noone reached to me till 11.30PM then again I called then they told me that within 10 mins order will be delivered. And the delivery boy arrived at 12at night with a order slip mentioning 11.30PM time of order and I refused to take the order and I called to the center again and Mr. Rajesh told me that sorry we forgotten to take the order print so your order time is 11.30PM and they request me to take the order free of cost but I didnt. They told sorry but the sorry cant met anyone's hunger. That night I didnt get any order from any restaurant because it too late at night. Every restaurant refused to take my order. The first night of a new year I had to live on only with some chips and biscuits available at home.
So this kind of waiting for 2 and half hour was never expected. I want some written concern for my hunger that night.
How this mistake happened with such a brand ???????????????
Will a sorry can met anyone's hunger?????????????
Why should I take a free order if I am ready to pay ???????????
Why every time on my follow ups for my order I was let in dark ?????????????
Note: On my mobile I have recorded my last conversation where I was requested to take a free order and the mistake of placing the order and I am planning to attach the recording on public sites.
I expect communications from your side at my email id satishgupta.[protected]@gmail.com

I live in varanasi.I visit Varanasi IP mall. In this mall Domino's Pizza store.I order Regular size pizza but manager ordering other customer.I ask Please my order my pizza then Manager talk very rudely.This manager behaviour was very poor.

Store Manager name- Santosh Srivastava
This change is manager.

This is the second time I am complaining about the attitude of workers in vantikoppal branch. On 28/1/2012, we ordered pizza by calling to vantikoppal branch. They refused to bring pizza to vivekanadanagar nearly 5 km's from the branch. Please try to change the attitude of this people.

hi,

My name is meenakshi and i have placed an Oder today at the Janakpuri Brach (New Delhi )and my Oder no is 52 and i want to bring to your notice that i have ordered chess pizza but i have not revived the same and wen i called up the center after taking to 5 people i was told my Mr. sing at the branch that the will be sending me the one more pizza but i have not revived the same... so disappointed with dominos

Dominos Pizza's service in Trivandrum is very bad. The outlet at Sasthamangalam expressed inability to deliver pizzas on the afternoon of Feb 4th 2012 citing staf[censored]navailability. There's a lot more to be said about the inefficiencies in that outlet, but I'm focussing this comment on delivery times. Today Dominos Technopark explained that their delivery time would take 45min (instead of their expected standard of 30min) saying that their ovens were off and so they needed time for it to heat up!! Surely Dominos needs to maintain better quality control when establishing outlets in cities like Trivandrum. Does anyone check that these outlets meet and keep to Dominos standards?

i am megha aggarwal from jankpuri, new delhi.i ordered 1 large country special and a garlic bread from your jnkpuri outlet.initialy they refused that they do not deliver in that area.and they did not responded well.later when i gave another nearby address for delivery they agreed to deliver the pizza and i confirmed at the time of ordering that it will be delivered in 30 minutes time or not.the person recieving the order told me that my 30 min time will be till the delivery man reaches the parking.Exactly after 30 min the person named sunil, team member in jankpuri branch called me up saying that mam i am standing in front of the gate and he was lying becoz i was olso stading der at the gate.and he reached in 40 minutes instead of 30 min. when i refused to pay dat person sunil was nt ready to give me the pizza.and wen i called the manager he told me dat we do not deliver in that area.and the person who took ur order did not know dis. finally when i asked his name he cut the phone. and i had to return sunil bak without tking the pizza.

this is realy sad that to see how dominos treat their custmer.i want that some action to be taking in jankpuri branch.and i want to noe wot action has been taken.inform me at [protected]@gmail.com.dis issue happend on 3rd march 2012.if ny action is nt taken i will move to consumer court.

I am Gagan-[protected] from greater noida. I ordered 2nos. Margarita small with extra cheese on 23.03.2012 at about 9:40pm, my bill amount after discount was Rs191/-. But after 40mins when the pizza was not delivered then I again called Domino's for taking followup and the call attendant confirmed me that the delivery boy will reach me within 2mins but again the after 15mins (i.e total 55mins, when I didnt get the pizza, I called back and asked for the status but at that time the call attendant told me that no order was placed from my side and that was ridicules. Then I was told to place the order again, this was the worst experience of mine with domino's.
But the response of Pizza Hut is much much better than Domino's, in terms of quality and services, so there is ample scope of improvement with the Domino's.

i am Nikhil Gupta from Munga para khetrajpur sambalpur .order golden sweet corn pizza medium size & lava cake on 8/04/2012 they take order and after 10 min they call back and told we will not able to delivery pizza on the given address and on that day i have seen the delivery man on that area but they have not delivery pizza to me on the given address my order time is 4:27pm and as i am order 1st in domino's i have not taken the order no plz take a immediate action on this the distance from domino's to the given address is hardly 2 to 3 km .my contact no is [protected]

I want to complain about Dominos (CityCEnter 2) Kolkata, the manager out there is extremely rude, I ordered for a pizza & kicker from there insistently i lost my bill coz after ordering pizza i went for a little shopping & thought i will get the pizza after a awhile ... as i told the manager tat i lost my bill & my bill number was so & so he told me very rudely that without the bill he wont be able to give me my pizza ... i mean dude it was me who is paying for the pizza & not you & you should be obliged for people like us who all r buying pizza from u all, btw this is the only branch in kolkata who all have rude employes i have been to other dominos & they are much much better. It was not my fault that the person who was as taking for my order never asked my name ... R people allowed to be rude in service industry... kindly convey my message to the concern people or else dominos is going to have bad names... ty..

dominos pizzas — terrible service

i ordered a pizza, the delevery guy was unable to trace the add where i ordered several ones at the same address .. the person named Mahesh gioves free advice to go to the stopre or pizza hut to have and is very rude over the phone ,,i called the store regarding this they send me the same ppizza which was terrible .. he calls me after 35 mins to know if i want another one .. this shows the services that they provide tpo the regular customers.. they disconnect my several calls as soon as they hear the voice ..they were suppose to refund the money i paid online i never got any response ... i am very disappointed and will never would like to visit or order pizzas from dominois /...

I am Pritesh Halder from Allahabad. I have ordered an tipple cheez regular Veg Pizza. I gets Disappointed by the rude behavior and the service of the delivery. I get pizza 50 minutes late by the ordered time. I have placed my order at[protected] and my order time was 19:49, Date 2-may-2012. My contact no. is [protected] and my mail id is [protected]@gmail.com

Dear Sir,

We ordered pizza from Domino's Noida Sector 18 outlet at 07h40 pm. Their slogan say "Delivery in 30 minutes or Free!" But do they stand by that???? NO WAY. The delivery man reached us at 08h14 pm (4 minutes late).

In the meantime we had called up the service centre to check about the order. They guy on the phone declared Rs.300 discount on the bill just to bang the phone without disclosing his name! Here is the trick!

The delivery boy was adamant on the fact that he was on time and he kept on going for on the phone back at the office for next 30 minutes! Although 4 minutes was not an issue but you should get what you are promised.

Eventually we returned the pizza back, but Domino's did not stand by their word neither for "Delivery in 30 minutes or Free!" or "Discount of Rs.300"

Feels cheated!
Unprofessional attitude from chain such renowned brand!

Wrong information

Hi,

I reside in seethaphalmandi Seunderabad. i knew that my area is not under the coverage for Dominos until one day (15th July 2012) a dominos person delivered Pizza to my neighbor. I asked the person about the Coverage and he said that the coverage has been started a few days back. on 17th i made a phone call to Dominos to order my Pizza and the person on the phone stated that the area is not under coverage. I told him that i saw a dominos person delivering pizza to my neighbour. then he put me on hold for 6 minutes and another person took up the call and he also stated the same no coverage reason. I told him that i saw a dominos person delivering to my neighbor. then he said the delivery is not possible today as the delivery person for my area is not available and he will be available on monday i.e., 23rd of July 2012 and then he hung up the call.

I dont know if he was expecting me to wait for my Pizza delivery till 23rd. the person spoke to me in 2 versions 1. Out of area and 2. Delivery boy absent. there is no clear communication. i dont know if my area is still out of coverage or should i call dominos again to order my pizza. and i also have another question that if my area is out of coverage then how did a person made delivery to my neighbour. was he paid extra by the customer or did he knew him personally or what? if a area is covered once then why can it not be covered again. what are the special days for the coverage. to non coverage areas.

Venkata Subramanyam
[protected]@yahoo.co.in
[protected]

i am arvinder singh

order no:253
time:9.19 pm
server: vishal k
dine in
date:10/24/2012
place:domino's, ground floor, plot no. SCF-4, phase-5, mohali

firstly my name has been printed on the bill menu as HARWINDER SINGH instead of ARVINDER SINGH.
secondly, i ordered one veg taco's which despite of the fact that i dine-in to have it, it was served to me after 35 mins where as your delivery is of 30 mins at home but i was a dine-in customer. . your people have baked things and kept on a side and serve the same to rest of the people. and my taco was such pathetic one i hardly have words to describe how i felt. not creating scene there i thought to write it here on your complaint forum . i would love it if you really answer me back to this on [protected]@gmail.com as soon as possible . being a regular customer i dont deserved to be served in a such a manner. !!!

Went to Dominos in Amritsar in November 2012. Pizza wasn't that great and the washrooms were filthy.
Even after asking the staff to check/clean the washrooms. They looked in there few times but nobody cleaned it.
Will never go to any Dominos ever. For me Dominos = poor food, unfriendly staff and filthy washrooms!

My son ordered a pizza at 9.04 pm.After 4 calls pizza was finally delivered at 10.17 pm by anand niketan outlet.It was very cold .Mr GAURAV on phone kept on promising that fresh Pizza will be delivered with in next 20 minutes.Finally the pizza was delivered at 11.00 pm when my son fell asleep without food. This is purely in human practice and against the business ethics and against consumers right. I therefore demand a compensation of Rs 5 LAKH from the company otherwise being a layer myself I will seek legal remedy.

Rakesh Bidalia

I was really excted when dominos came to mmy town of Lower Burreii PA 15068.I went and got the pan pizza.It was delicious.Then I went again and it was terrible.All cheese no sauce.Called and they redid it.Was still bad, also the apperance of these employees was awful.They were not the same as befor.Iwill not be going back for pizza at this store.You need to send representives to check out who works at your stores.My store is in the Stewart Shopping center in Lower BUrrell PA 15068. disapointed

Very Very poor service by Dominos Pizza jaydev bihar bhubneswar odisha.I am Vimal Nayak [protected] .Yesterday Sunday I called Dominos near about 10 times.after some one picked my phone call and told me.sir I'll call you after 10 minutes.but nothing response .than I did call no one picked my phone call.We promised our guests for Dominos pizza parity .but our family was very shameful in front of our guests .very disgusting service by bhubneswar dominos.take mediate action phone delivery department .disgusting service. defiantly Dominos will go down in the business pizza market.local pizza shops are better to dominos service.

My no is [protected] i call to vasundhara dominos and there smanager asked me that i m not able to place ur oder i have asked him tell me the reason and he cut the ph .this not a way to deal waith customer.and the dominos store name is vasundhara dominos delhi.i