[Resolved]  Domino's Pizza — Poor Service

Hi
My feedback id is 485256. I haven't received any reply from your end.
Let me retell you the whole story again.
"I found buy 1 get offer on online order on your web site. I called your customer care the person was so rude as if I am his servant or what and said there's no offer . I am sending you snapshot of the same."
I hope you won't let your oldest customer go this way and help me maintain trust in you. I expect at least a reply from your end.
PFA the screen shot.

Thanks and Regards
Nikhil
([protected])

iam fed up customer o[censored]r brand really sorry to say but ur guys make lot of issues
delevring the pizza at my place god knows the reason
they take lot of time even more than one hr which is like if i need ur pizzza
for lunch i need to order it at thee breakfast ..
i had many fusss with ur centre and becozz of the i really miss pizza hut in my city
u guys are poor service makers ...
for me domminos has been the worst experirence ...
keep up the bad work
and when we call and complain then please maam try to understand our man late blaa blaa blaa
we r paying so we r not there to understand
u guys know how to take money without knowning how to provide services....
this was my last order to domminos and i make it sure i publisee it at my best atleast i can gain
my point of satisfaction which i dint get from your service....
thank you
keep up the bad work all the best for your future... majboori ka naam mahatma gandhi ...
we dont have pizza hut in our city so ... u bad guys r ruling .. but sooner of later trust me..
u guys goonna have bad time

UR TAG LINE SHOULD NOT BE PIZZA DELIVERY EXPERTS
IT SHULD BE NOW PIZZA DELIVERY EX- EXPERTS

i placed a order with dominos pizza in ponca city oklahoma and the manager had the employee call me back and tell me that he could not remake my pizza because he made it correctly and that was not the way it was ordered i have been faithful to dominos for years and WILL NO LONGER ORDER AGAIN FROM THERE

Greetings,

This complaint is for the poor service of Dominos, Gurgaon Sec 22 branch.

I had placed an online order on Sep 03, 2010 at 8:01 PM on http://dominos.co.in/. My Trace No. is CC-000327. I had ordered for 2 pizzas, 1 White Pasta, 1 Garlic Bread sticks, 1 Cheesy Dip and 4 Coke mobiles. All order except 4 Coke mobiles were delivered at 8:45 PM. When I ask the delivery guy about the Coke mobiles, he told me that he had forgotten to bring them and he will get them in 30 minutes. I said Ok. After waiting for 45 minutes, the delivery guy did not come back. I called Dominos Store at [protected] and asked them about the same. They said that they will send them in 30 minutes. Delivery guy came after 30 minutes with 4 Coke mobiles but all hot. I asked the delivery guy to take them back and called the store manager. He said that he will send 4 cold mobile cokes in 1 hour. I said that I am leaving office and I will not be able to collect them. I asked him to send them next day on Sep 04, 2010. He said he has written it on his log book and manager in the morning will send them at 11:00 AM. Next day i.e. today I waited for the mobile coke till 2:30 PM but neither the delivery guy came nor they called me back. I called them at 2:30 PM and asked them about the order. The manager said that he will send them in 30 minutes but Coke mobiles are not available. He asked me to select from Sprite and Fanta. I opted for 4 Sprite mobile. Delivery guy came in 30 minutes with 4 Fanta mobiles. When I asked him about it, he said that Sprite was not available, so he brought 4 Fanta.

In the megacity like Gurgaon, how can this behavior be accepted from a brand like Dominos. Requesting concerned authorities to look into it.

Thanks
Vimal Kaul

On 15th aug, I tried to order a large barbeque chicken pizza in the evening and had the one of worst experience of my life . I called the GARIAHAT outlet as to my knowledge that was the nearest one. They said that my residence (5 mins walking from rashbihari crossing) was not within there coverage and asked me to call the TOLLYGUNGE outlet. The TOLLYGUNGE outlet said that it will be covered by the JODHPUR PARK outlet and to increase my astonishment, the JODHPUR PARK outlet said it should covered by GARIAHAT outlet itself!! Completely confused and Dejected, I finally arranged the same from another pizza maker which practically supplied it within 25 mins!! The worst part was, after a good 45 mins of drama, ultimately I came to know that my residence is actually under ALIPORE outlet!!!
It is painful to say, That Domino’s lost one of there most loyal customer; that’s ME.

I had to place an order for pizza home delivery.Initially i called to their number they connected me to himayat nagar branch, i provided with my address.they failed to take my order stating my place did not come under their coverage region.they gave me their secundrabad branch number.
when i called there , the response was same.they also said that they cannot reach us by 30min so they cant take the order. when i suggested i will pay even if he failed to deliver in 30 min,he made me wait for 15 min on phone and still said no to take the order.
I was very disappointed to see the way a reputed company like dominos , handled the customers this way.

Dominos Pizza — poor making of pizza

the pizza was not made at dominos standards . had bubbles on whole pizza ...the crust was not good ... was flat like a roti....my recipt no is dpi66121

Dominos Sucks..Worst customer service in the world...i hate the guy named BONNIE (Employee ID- 246971) he is the most rude, insolent and impertinent employee ever hired by dominos..he works in Bandra (Gandhi Nager branch) and worst employee award winner...he claims to me a store manager there...i want to file a law suite against Dominos and drag them to the consumer court...

Vikas Batra
[protected]

Respected sir

i have ordered one pizza from rohini outlet And when i got my pizza the pizza condition is not upto the mark and when i complaint to the manager about my problem he rudly told me this we are giving you the second pizza . and i am not satisfied with service and i will tell you all what the meaning of time and i have wasted my 1 hour in rohini just because you all at that i have to go dwarka to meet some one .for my personal work .

Really pathetic service you are giving . i dont want to order next time in your outlet .

Thanking you
Rajesh Kumar
[protected]

ordered dominos pizza and garlic bread invoice no. DPI66019/12-13/65337 placed order around 8pm but the pizza got late by 50 mins
i called them again they asked me to wait for 4-5 mins more and i did so because i have been a regular customer of dominos
finally when the order arrived and i made the full payment. when i opened the pizza box i was shocked to see the pizza. it was not at all looking like a pizza from dominos..it was rather looking like a stale broken and half eaten pizza. i called them back and told them they said they are sending another pizza..i kept waiting but the pizza was not delivered till the end of the day.
the pizza that i received was looking so disgusting that i felt il fall sick if i even take a bite. dominos has disappointed us to a great extend and we will never in our life again ask for dominos service.
we still have that pizza kept as it was delivered in our trash corner!
hate dominos. we need compensation for our suffering

I Mrs. Keya Ghosh Order A pasta for my daughter on 07.02.15 at ajoy nagar (kolkata), they have taking my order which i have have registered Customer.After 45 minutes later when i am not recvd my order i have call again to that store and they tell me that we have deliver below of 400 Rs. Such a bad servive...

Today I have placed an Advance order to be picked up at 8:45pm. They have served me a bad cold pizza at 9:15. When I was waiting from 8:30pm. I didn't expect this kind of poor service from Dominos. The person in counter was giving me a careless answer inspite of me asking for my order continuously. You are not serving me Pizza for free. You should understand the value of your customer.

Order placed at :
Dominos Restaurant Address
Jubilee Hill, Plot No.23, 8-2-293/82/a/23, Divyasai Enclave, next To Kuna's Guest House, Road No.5, lane Opposite To Canara Bank, jublee Hills, hyderabad - 500033 Ph.no.[protected]/ 23550530, [protected]

Hope you give proper training to your Boys.

Order date: 11th april, 2015
Order id: 157
Branch: Dominos sadar bazar, agra

I ordered one garlic bread and it was stale. I am suffering from food poisoning after eating that. I asked the dominos guys to change the bread as it was smelling bad but they just reheated it and gave it back. This is really disgusting. Please resolve this issue at the earliest and take a serious action.

order was placed in the name of MR. Ramnath Singh

I am very shocked with the service which i have got from dominos. I placed an order on 17/04/2015 at 9.28 pm, There were few guest at my place and i have placed an order to dominos for door delivery but i was really ashamed why did i placed an order to dominos, my order was not delivered till 10.15 and when i was trying to call the particular branch they where not answering i would have called more then 20 times from different numbers but none of the call were answered. I waited that the pizza will come and then it was almost 10.45 but still i have not received it. I was feeling very bad that i was not able to arrange food for my guest and it was all because of the poor service from dominos. You people guarantee 30 minutes delivery but forget about the delivery you were not answering calls only. I am also a share holder of jubiliant foodworks ltd. Believe me because of you i have lost all my image in front of my guest. for your information i am one of the frequent guest of dominos but the poor service will stop me to come in future to dominos.

I want an answer for it.

Thanks

I am very sorry to say that I am a regular customer of Domino’s Pizza Leela Bhavan Patiala and from the past one month the service of this store has worsen day by day.

Firstly during the weekends the store doesn’t even bother to pick up the calls. One day I had to call 8 times and the attendant repeatedly picked up the phone and hung up without attending. My concern is that if the store is unable to handle such rush of customers then why give offers or send messages to people to invite them, But if the do then why not employ more people on the weekends instead of harassing the customers.

Secondly some of the employees are very polite and helpful while others are arrogant and they don’t even bother to co-operate with the customers.
I wanted to call your customer care many times but thought these were minor issues and need not to be complained of.

But last night what happened was never expected.

I placed an order of one medium chicken dominator thin crust pizza from the mobile app at 8:49:46 on 5-6-2015 order no. 234. Around 9:20 I called the store and the attendant said that it would be reaching anytime.

Unfortunately the delivery guy reached some other place and the person to whom it was wrongly delivered called me and asked my address and then he sent the guy to my place. This delivery guy named Mr. Deep reached my place around 9:52 and on asking about the reason for delay he stated that the address on the bill was wrongly written so he went on that address.

The pizza was cold and besides your scheme of 30 minutes or free the delivery guy asked for the full price after having a word with Mr. Manoj in the store .
I had to pay the full amount of cold pizza after waiting for approximately 1 hour.

My query is that if the mobile app and the systems in the stores are not properly connected and they cant properly feed the correct address the customer feeds then why make fun of the customers and keep then waiting for cold pizza for hours. Secondly if you cant fulfill the terms of your tag line 30 MINUTES OR FREE then why use such.

Hoping for some reply

I feel very disgusted writing down to dominos regarding its service in jamshedpur(sakchi branch). I placed an order with order number 318 at the sakchi branch at 9:30pm, on not receiving the order till 10:15pm i called the outlet and they say that they don't give any time guarantee. There was nothing mentioned on the website when i was placing the order, there was nothing mentioned in the order mail i got regarding the no time guarantee and neither did the store call and tell me anything. then the person on the phones starts to argue with me that they want give me the half an hour or else free offer and also the person was talking very rudely and saying "do what ever you want" when i told them i would raise a complain in the dominos head office. After that when i receive the pizza its not hot at all and hardly there is liquid cheese, which should have been there coz i had ordered a cheese burst pizza. It wasn't good enough to be eaten also coz it had become soggy so eventually had to throw it away. Also, I'm noticing that from the past 3-4 orders whenever i am ordering cheese burst pizza there is hardly any liquid cheese in the cheese burst pizza and when i call and complain they just dnt agree and say that they will make it better next tim but i guess that next time dent seem to come any time soon. Hope dominos improves its service.

Domino's Pizza — Money Debited but order is not placed!

This is in reference to the order of which the Transaction Id is DMBK[protected] my money has been debited according to Mobikwik wallet but the order was not placed. Kindly please return back my money.

another pizza delivered

i have ordered medium peppy paneer with cheese bhust but i recieved medium peppy paneer without cheese burst . i will for the medium peppy paneer with cheese burst.

no refund for the order placed on Feb 23

Please call me @[protected]...asap