DTDC — Material Not Delivered

I had sent some materila in the same address(No.K[protected] and it was delivered within 3days at Gurgaon.Next time when i sent another document(K[protected] at the same address, it was sent back to me syaing insufficient address after 9days.The money was not returned,i had written contact numbers on the envelope but they did not call before sending it back.
Similar kind of incident happened to me earlier also with DTDC.
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Dear Sir,
We have sent the material to Guntur through the Docket no D03503825. we have enquired that guntur, the material was gone to gurgaon. please note the address of G Ramesh S/O G Apparao C/o DTDC Courier 5/1 Arundel pet Guntur. Please send the material as early as possible.

Thanking you sir

G Ramesh
Prasad & Company(P.W) Ltd
HIG-15, Kishore Nagar
Khandwa-450001
We are sending material (Approx. 25Kg.) from coimbatore to raigarh on 12.04.2015. We material till not delivered. Please take necessary action. Delivery is very urgently required. Couirer docket no. D22585230.

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