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Duronto Express — torture

I REALLY HOPE YOU WILL PUBLISH THIS.. MY HUSBAND AND I TRAVELLED FROM BANGALORE TO KOLKATA ON SUNDAY BY DURANTO EXPRESS . THE ORDEAL WAS MEMORABLE AND I THINK THAT EVERY CITIZEN MUST KNOW WHAT THEY ARE IN FOR.
WE HAD TICKETS FOR AC 2 TIER. THE TRAIN CAME IN AND LEFT ON TIME i.e 11 15 AM . WITHIN HALF AND HOUR WE REALISED THAT THE AC IS NOT WORKING SO WE INFORMED THE ATTENDANTS TO REDUCE THE TEMPERATURE. AROUND 12. 45 OUR HUNGER PANGS BEGAN ..AROUND 1.15 WE WERE GIVEN A GLASS OF TOMATO SOUP IN A FANCY PRESENTATION. THE HEAT CONTINUED. MY HUSBAAND WALKED UP AND SPOKE TO THE TT. HE WAS BACK AFTER 5 MINS AND TOLD ME THAT HE HAS SHIFTED US TO 1ST AC AFTER PAYING Rs 3000/- EXTRA ..WHAT A RELIEF THAT WAS. BUT THE HUNGER PANGS CONTINUED. MY HUSBAND , BEING A DIABETIC STARTED FEELIN UNWELL... AFTER MUCH PESTERING , THE LUNCH ARRIVED AT 2 .40 WITH A MSERLY QUANTITY OF RICE IN AN ALLUMUNIUM FOIL SIZE 2"X 3" . I STILL HAVE THE CONTAINER AS I WISH TO SHOW IT AROUND . THERE WERE TWO TANDOORI ROTIS WHICH WERE UNEDIBLE BY ANY STANDARD. . THERES NO PROVISION FOR A FAN IN THE TRAIN.. WE WERE TOLD THAT ONLY ONE COMPRESSOR WAS WORKING AND THE 2ND ONE HAD PACKED UP..THE DISCOMFORT KEPT INCREASING. THE TT TOLD US THAT WE HAVE TO WAIT UNTIL 10PM .THEY HAD ARRANGED FOR THE REPAIRS IN VIJAYWADA. THE PASSENGERS IN AC 2 WERE LIVID. PEOPLE WERE WALKING UP AND DOWN TRYING TO FIND SOME FRESH AIR. THE STAFFS WERE HUMBLY PUTTING UP WITH THE ABUSES. IN VIJAYWADA THE TRAIN WAS KEPT WAITING FOR OVER 2 HRS AND THE ACS GOT REPAIRED. I GOT TO KNOW THAT MEDIA HAD ARRIVED BUT I DID NOT SEE THE OUTCOME . ANYWAYS .TRIED TO GET SOME SSLEEP AROUND 12 MIDNIGHT. NEXT MORNING WE REALISED THAT THERE WAS NOT A DROP OF WATER. THE TOILETS THOUGH VERY FANCY ERE FILTHY.WE ATE OUR BREAKFAST WITHOUT BRUSHING OUR TEETH..AT NOON WE REACHED BHUBANESHWAR WHERE THE WATER WAS REFILLED. LUNCH ARRIVED AGAIN WITH TWO TABLE SPOONs OF RICE ..AND THIS TIME NO ROTIS.WE WERE ANNOYED SO WE ASKED THE STAFF IF THAT WAS ALL THEY OFFERED .. THEY SAID YES.. WE THANKED OUR STARS THAT WE WERE 5 HRS AWAY FROM HOWRAH . THE IRONY IS YOU CANNOT EVEN PAY EXTRA TO GET MORE FOOD OR A CUP OF TEA. ONCE OUR LUNCH GOT OVER , AN ATTANDANT CAME TO GIVE US A SMALL PLASTIC PACKET WITH 2 PUREES.. WE DID NOT HAVE ANTHING TO EAT IT WITH . MY HUSBAND WAS SO HUNGRY HE CHEWED IT UP ANYWAY.
WE REACHED KOLKATA REGRETTING THE Rs 8000 WE SPENT FOR THE HARASSING EXPERIENCE....APART FROM ALL THIS WAAS THE BAD PANTRY SERVICES . SOUPS WERE LUKE WARM..THEY WOULD NOT RE HEAT ON REQUEST. THE WESTERN TOILET HAD ANKLE DEEP WATER . THE TABLE THEY PROVIDED IN AC FIRST HAD CROOKED LEGS AND MY DINNER TOPPLED OVER TO THE FLOOR WITH THE MOVEMENT OF THE TRAIN... THEY DID NOT OFFER ME ANOTHER MEAL..NOT EVEN AT A COST .. I FILLED MY SELF WITH SWEETS FROM VIJAYWADA STATION. WHO IS LISTENING???



regards
TAPS
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