[Resolved] E - City Properety Management - An Essel Group — Billing- Roaming charges toll free number "111" | |
Hello, I am a corporate user of vodafone. Recently, I was on a tour to Lucknow. I had some query, so i called up the customer care number "111" which i knew is a toll free no. For your so called toll free number i was charged Rs.7 per minute. Now, i need an explanation for this. When i came back, i called up the customer care number, but was not told the reason for the same. I spoke to Mr. Rishi Sharma and he just said it loudly that just because i was on roaming, i was charged. 7/- min.for talking to my service provider "where is it mentioned?". Please revert back as soon as possible. My vodafone no. is [protected]. Regards, Dileep Kumar Dwivedi Assistant Manager-Industrial Relation Essel group-Zee News Mob. No. [protected], [protected] Email: [protected]@ecity.esselgroup.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Sir,
We have a corporate connection no. [protected] in the name of Dilip Kumar Dwivedi at EPMS( An Essel group Company).
The above person called up customer care no. 111 on 4th Jun 08 at about 9:22 AM while passing through Aligarh (U.P.) for about 16 Mins.
The same was not reflected in the last bill.
But same is being reflected in bill no [protected] dt. 15 Jul 08 amounting to Rs. 125.90 as roaming charges @ Rs. 7/min
Whereas it should not be charged at all being it a toll free no.
We have a corporate connection no. [protected] in the name of Dilip Kumar Dwivedi at EPMS( An Essel group Company).
The above person called up customer care no. 111 on 4th Jun 08 at about 9:22 AM while passing through Aligarh (U.P.) for about 16 Mins.
The same was not reflected in the last bill.
But same is being reflected in bill no [protected] dt. 15 Jul 08 amounting to Rs. 125.90 as roaming charges @ Rs. 7/min
Whereas it should not be charged at all being it a toll free no.
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We have a corporate connection no. [protected] in the name of Dilip Kumar Dwivedi at EPMS( An Essel group Company).
The above person called up customer care no. 111 on 4th Jun 08 at about 9:22 AM while passing through Aligarh (U.P.) for about 16 Mins.
The same was not reflected in the last bill.
But same is being reflected in bill no [protected] dt. 15 Jul 08 amounting to Rs. 125.90 as roaming charges @ Rs. 7/min
Whereas it should not be charged at all being it a toll free no.