[Resolved] EaseMyTrip.com — Denail to credit the refund amount on cancellation of reservation

7 Reviews
 Kumar Saurabh
Easemytrip.com is supposed to be in some fradulent service where they cancel the tickets but refuse to credit the amount to customer's account. I had cancelled my tickets on 27/01/10 vide PNR no. YHPS9D however they are yet not processing the refund and denying to arrnage to credit my card account.

Please help.

Complaint marked as Resolved 2018-12-20 01:40:15
Verified Support
EaseMyTrip.com Customer Care's response Nov 15, 2018
Dear Sir,
We are sorry for the inconvenience caused.
Please WhatsApp us on [protected] with your booking details so that we can assist you better on the same.
Complaint comments  6 Comments     Updated: Share0Tweet0


Dear Kumar,

We Cannot find PNR which you had quoted on our system kindly provide us your contact number at [protected]@easemytrip.com .
i had booked a ticket of kingfisher from ease my trip n in that ticket 3 adult n 1 infant was booked confirmed but now i want to cancel 1 adult in tat ticket so kindly help me.
EaseMyTrip.com Customer Care's response, Dec 4, 2018
Verified Support

Dear Sir,

We hope your issue has been addressed and we assure you that you will not be facing any such issue in future. As we have already given the feedback to the concerned department. We always try our best to give our customers the best resolution and try to keep our customers happy. For any query and any further assistance please ping us on our whats app number 8929354510 so that we can assist you in a better way.

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I just returned from my vacation". Just want to let you know that everything was great!. We had a great time in touch and support with your management team!. All i want to say that your accommodation arrangement in Malaysia was really great..Meals in hotel was of good quality , i and my family is really thankful to your support team?. In through out tour we are feeling comfortable as we are in home away from home|. every single and small thing is well noticed by your team management.
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I would like to report a complaint on the discount I was supposed to get on my billing amount.
I made two international flight bookings and I wanted to cancel one of the bookings made and when I called your contact support, they asked me to write an email regarding this issue and told me that I would get a reply by mail, telling me about my cancellation charges, as I had enquired about. It has been a week since I sent this email and I have not heard back from your contact support yet.

Also, on my second booking, there was a coupon (coupon code- EMT2017) provided from which I was told that I would get a discount 7736 rupees on my on total amount but after booking my ticket I got a discount only for 600 rupees. I immediately called easemytrip contact support regarding this issue and they asked me to call them back tomorrow and send a mail ahead. I sent the email and I called again the next day and they said they would solve my problem by the evening of the same day but I have not heard back from your manager yet.

The cancellation enquiry on my second flight was made yesterday and the issue regarding my discount was brought to your attention when I had booked that flight ticket a week back.

Please see to that my issue is resolved as soon as possible as this has been very inconvenient for me as I have paid a very big sum of money for my tickets.
Thank you,
Jolly Soni.
Please resolve my issue asap

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    +91 11 4313 1313
    +91 11 4303 0303
    460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
    EaseMyTrip.com - Denail to credit the refund amount on cancellation of reservation