[Resolved]  Easy Cabs — Easy Cabs not taking ownership of accidents done by the driver

Address:

Maharashtra

Date: 27th Jan. 2011, Time: 9:55AM,
I was going towards the school to drop my 4 year old baby there on my Car. While on the way, Easy Cab (Hundai Accent), coming from the opposite direction with the loud music, driver driving the car very rashly, hit my car and smashed the right front and rear doors of the car. The driver did not stop and ran away from the spot. I was driving at less than 20Km/h speed and no one is supposed to drive fast in that lane as there exists a school (i.e.Children's Academy School) and a hospital (i.e. Vansh Hospital). I got severe jerk on my right shoulder and by God's grace, baby is fine as we both were wearing seat belts. In such a panicky situation, I got completely scared and anxious. I could manage to read the car no. and immediately called Police hot line no. and reported the incident. I was told to report to Samta Nagar Police Station (Kandivali East, Mum - 101). If I would have been driving fast there was a risk to the life for both o[censored]s. However, in the whole incident I was completely under a shock for sometime and we (me and my son) were crying for sometime on the road. I had to leave my car unattended on the road side, since I had to leave my baby to his school as I was not in a position to drive the car. I informed the whole incident to my husband.

My husband approached Easy Cab people on their hot line no. (i.e.[protected] and could manage to get the driver details and reported the same in the police complaint.

Surprisingly, Easy Cab staff (Priyanka, Abhijeet, Sandeep, Regional Office in Mumbai) refused to take the ownership of the incident. As per them, Chauffeurs are not their employees, they give their cars on rent to them. Amit highlighted the same to Indrani Ghosh (Head CRM - Easy Cabs, Head Office, New Delhi) and got the similar response from her. This clearly states that whatever their Driver does on the road or with the passengers, they will not be held responsible for this.

Local police charged penalty to the driver, however, no action is taken against Easy Cabs services. They have to take ownership of all the damage that happened to me. I am still in such a severe mental set-back that I am afraid of driving car now after that incident. Today I had to suffer; tomorrow someone else would be in trouble...

Hence, seeking support in the following:

1. Taking this up very strictly with Easy Cabs owner
2. Compensation for the whole incident/damage from Easy Cabs.

Following are the Cab Details who hit my car:
Easy Cabs
Cab No.: MH01AM2542
Make : Hundai Accent
Driver : Jintendra Mishra

Mumbai Address of Easy Cabs:
Plot No.36, Gr. Floor
Marol Co-Operative Ind Estate, Marol
Andheri (East), Mumbai – 400059
Head CRM of Easy Cabs - Indrani Ghosh, Contact no.:[protected] / [protected]