Easy Cabs Radio Taxi — Can didn't turn up

Chirag Garg

from Mumbai, Maharashtra

Address:

Delhi

Booking ID:A[protected]

I am extremely dissatisfied with Easycabs taxi service. I travel regularly and I pay this high to get assured service. Now if that is one thing I don't get,I am bound to be extremely mad with your system.
I had booked a cab for today 05.30am from anand vihar to new delhi railway station. I was promised by the customer service of easycabs one day prior that I will receive the cab on time. I called at 5,5.10,5.20am the same day asking I haven't recd the details and if the cab is on time. All I got was procrastination and unclear answers yet assuring I will receive status of my cab 'SOON'. In the end at 5.30am,I was told that the cab won't come!!
It is just not acceptable and I want a formal apology and remedy for the extreme inconvenience caused to me let alone the mental torture the company has put me through.

Was this information helpful?

No (0)

Yes (0)

Related Easy Cabs reviews

View all 223 Easy Cabs Reviews

Comments

Easy Cabs Cares

from Gurgaon, Haryana

Dear Chirag,

We sincerely apologize for the inconvenience.

Hope you received a call from our CRM Desk, Delhi. We shall surely look into the matter and get back to you as early as possible.

Thanks & Regards,
Team EasyCabs

DR.VARUN BABU

from Gurgaon, Haryana

i had similar experience today.i booked a cab at 'taxi india' from faridabad to sheikh sarai at 10.30pm.they called to my no and assured that their cab will come on time at the pick up spot and if i want a cancellation i hav to giv rs 100 alsoi.myself and my wife called atleast 10 times to make sure that they will come as they didnt sent us any confirmatory msg or mail, and each time dey told cab is ready and finally they even said it is on the way.me, my wife and her friend waited there for half an hr and again we called them by 11'0 clock and they told us cab is not available.it was a grt shock 4 us as we r nt aware of the place correctly.finally we arranged a cab from mega cabs and reached back home. I want to complaint about the inconvenience caused to me and my family and friends and the mental torture "taxi india' has put us through.

abhishekshukla1122

from Pune, Maharashtra

Hi Chirag,

I am a journalist with country's largest news wire service Press Trust of India. In the wake of recent rape incident, we tried to test the services of radio cabs and our experience was same as that of yours. Can you mail me your experience [protected]@pti.in. I would try to encorporate your experience in the story planned by me.