Easy Day Store — Complain regarding the Behaviour of Staff's
Hi Mr. Mittal,
I Kalajayee Narayan Singh, I live in the neighbourhood of your EasyDay store which is in Shopprix Mall, Sector - 61, Noida and I am a loyal customer of the store for
last four years. I want to bring an incident in your attention related to behaviour of the billing staff(s) and their refund atitude for the rounded off money, which
happened with me in your EasyDay Store on Saturday, 6 July 2013. I have always observed that in every store of your's the rounded off money is kept by the billing
staffs which does not counted in company account.
My concern is not focused on refund of the rounded off money but its focused on the staff's behaviour to customers and the money kept by them. When asked for 50 paisa,
they look at us like we are the poorest people whereas they do not look at the purchase bill amount of our's. Also, if I do think of 50 paise, your telecom enterprise
is generating millions of rupee which is multiplying by 20-30 paise only!
I made a purchase in your EasyDay in Shopprix Mall, Noida and at the billing counter when I enquired about 50 paise refund amount, I was laughed at by the billing
staff (Dinesh) in front of many customers standing in queue and the Team Leader there (Neelam, Emp. Id - 30288) asked the billing staff to refund 2 rupee instead of 50
paise making fun of my enquiry for 50 paise which is my legal right as a consumer. Also, I was ofended by the staffs saying that if someone comes and asks for the
interest of 50 paise, I will not keep giving that! This sentance ensures that staffs there DO NOT refund the rounded off money and keep with them after day closure as
I raise this to you as a matter of concern related to my Self-Respect as an individual (in public), a matter of consumer right being a legal buyer in your store and
behaviour of your staffs considering consumer values under Indian Panel Court's Consumer Rights. Also, this behaviour not only raises concern for Bharti's goodwill but
also this raises concerns about WalMart's goodwill in India. Therefore, Considering Bharti Group as a customer and quality service centric company, I expect a nice
behavior whether the matter is related to a FREE product. I insist you and your team to look at the Manpower quality and consumer service quality of the group which
has decreased drastically in last 2-3 years.
I would appreciate and be thankful for your sincere attention towards this matter which is in the interest of the company and consumer.
Kalajayee Narayan Singh