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[Resolved] — Regarding Monsoon Gift Offer (KMM3500152I15977L0KM)

I bought a Samsung mobile phone from ebay on 06th July , since they were offering very attractive free gift with purchase above Rs.10,000/- - External Hard Disk 160gb.
But now it is more than it is more than 4 months, I am sending repeated mails to them to confirm,but still not solved.
I am getting repeated assurance & same pre-fabricated mails , delaying tactics only.

The u/m mail is for your reference which I am getting in regular basis-

>>>>>> --- On Sat, 29/8/09, eBay India Customer Support - incswebhelp
>>>>>> <[protected]> wrote:
>>>>>> From: eBay India Customer Support - incswebhelp
>>> <[protected]>
>>>>>> Subject: Re: Regarding Mansoon Gift Offer (KMM3960667I15977L0KM)
>>>>>> To: [protected]
>>>>>> Date: Saturday, 29 August, 2009, 11:51 AM
>>>>>> Hello,
>>>>>> Thank you for writing to eBay India Customer Support. My name is
>>>>>> Tanisha.
>>>>>> Firstly I would like to appreciate your efforts to send us the
>>>>> required
>>>>>> detail immediately for your monsoon gift.
>>>>>> I have forwarded these details to the concerned team they will
> make
>>>>> note
>>>>>> of the same and accordingly soon dispatch the gift to you.
>>>>>> I apologize for the delay and incovenience caused to you. I
>>> appreciate
>>>>>> your patience and understanding in this matter.
>>>>>> I trust the information provided useful. Do let us know, if you
>> have
>>>>> any
>>>>>> questions through mail, call or chat we will be more than happy
>>>>>> assist you.
>>>>>> You can also talk to us through Live Help or call our Helpline.
>>>>> know
>>>>>> more about the support options please refer to
>>>>>> If time permits, please leave an appropriate feedback for my
>> service
>>>>> to
>>>>>> you. You may get a separate email requesting for feedback. Your
>>>>> valuable
>>>>>> feedback and inputs will help me to improve my services towards
>>> other
>>>>>> members and you.
>>>>>> Regards,
>>>>>> Tanisha M.
>>>>>> eBay Customer Support
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet


aww jusssssssssst 4 MONTHS.

FOR ME ITS 8 MONTHS and still counting.
so what what i have lost.

1. 15 hours of conversation on EBAY.IN toll free number.
2. 20-25 Mails to customer care
3. 1 hour spend on live chat support.

all waste. customer care is actually pathetic. specially the super visor who leave office by 6pm where as customer care supports is available till 7:30 pm.
over all has very bad backend team.

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